Appendix A: Troubleshooting - CSSN ScanShell 800N User Manual

Appendix A: Troubleshooting

5. APPENDIX A: TROUBLESHOOTING
Description
When I try to
enable
Scan2CRM
for Act! I get
an error
message,
which says
that another
CSSN
application is
open
I opened Act!
and got an
error
message
from
Scan2Act
The
application
state is set to
Disabled on
startup
There are
irregularities
or
deterioration
in scanning
and OCR
quality
After
scanning, the
image is
black
Scan2CRM for Act! User Guide, version 3.5
Scan2CRM for Act! can not work while
another CSSN application is running. To
activate Scan2CRM for Act!, close the other
application and press on the state button in
the toolbar.
Scan2CRM for Act! failed to load. Check if the
scanner is connected properly, and press on
the state button in the toolbar. If Scan2CRM
for Act! is not enabled, contact the support
team.
Try to enable the application by pressing on
the state button. If this does not help, check if
the scanner is properly connected and try
again
Clean and calibrate the scanner, see page 12.
Re-calibrate your scanner, see
the scanner
, page 12.
Solution
Calibrating
15