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INSTALLATION ISSUES
1. Why doesn't Windows detect the modem after I turn on the computer?!?
If you have an internal modem, the modem needs to be in a PCI slot. It
will not work in an ISA slot. Refer to your computer's documentation to
verify what PCI and ISA slots looks like. Verify that the modem is firmly
seated into the PCI slot. If the modem still is not detected, try relocating
the modem into a different PCI slot and/or temporarily remove other PCI
cards(network adapter, sound card, etc.) in the event of a resource conflict.
If you have an external modem, verify that the modem is powered-on, is
properly connected to the appropriate serial port, and is using the correct
power adapter(9V AC). Also, verify that these ports are enabled in the
system BIOS settings. If these ports are disabled, the modem may not
work properly. Windows' Device Manager should list these devices under
a category called PORTS. Refer to your computer's documentation for
BIOS settings. If the modem still is not detected, try a different RS-232
cable and try a different serial port on your computer.
If you have a USB modem, make sure the USB controller is enable on
your system. To verify this, check this in the system BIOS as well as in
the Device Manager.
If you have a PCMCIA CNet modem. Verify that the laptop's PCMCIA
sockets are working properly. A simple way to do this is to install another
PCMCIA card and see that it works.
If you have Windows NT 4.0, an internal modem most likely will not be
detected by automatically. Thus, you will need to go to the Windows NT
4.0 subdirectory and run SETUP.EXE. Follow the installation wizard to
complete the installation. If you have an external modem, go to Control
Panel and go to the Modem icon. Click ADD and specify the Windows
NT .inf file on the Windows NT subdirectory.
2. How do I uninstall and reinstall the modem?
For Win 9x, ME, 2K: Download the latest drivers if available for the
modem. Go to Device Manager and remove the modem. Reboot computer.
Follow the steps of the New Hardware Wizard.
MODEM FAQ
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Summary of Contents for CNET CN5614XR
- Page 1 To verify this, check this in the system BIOS as well as in the Device Manager. If you have a PCMCIA CNet modem. Verify that the laptop’s PCMCIA sockets are working properly. A simple way to do this is to install another PCMCIA card and see that it works.
- Page 2 For Windows NT 4.0: Download the latest drivers if available for the modem. Go to Add/Remove Programs in the Control Panel remove the modem from. Restart computer. Run the setup.exe file from the drivers folder for Win NT. For Windows XP: Download the latest driver, if available. If you have the CN5614RV(A), follow the steps in the readme.txt file.
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Page 3: Connection Issues
CONNECTION ISSUES 7. How can I determine the speed of connection for the modem? When the modem is connected there should be a mdoem-connection icon in the Taskbar(bottom right, next to the clock). Double-clicking this icon will give you the speed of connection. It should be less than or equal to 56Kbps. - Page 4 16. Does my modem support V.92? The only modems that currently supports the V.92 protocol are the CN5614RV and CN5614XR(B). The V.92 driver is already on the driver CD and is also available for download from our website. 17. Why do I get the error message ‘no dial tone’ when trying to connect to the Internet? The phone line is not connected to the ‘line’...
- Page 5 Usually, you need to issue ATS0=x. Where ‘x’ is for the number of rings before the modem answers. 28. Why doesn’t the CN5614XR modem work with PC Anywhere? Make sure the country code of the modem is correct. Issue the command to AT+GCI = B5 to verify that the modem is using the country code for the U.S.
- Page 6 What you hear is called the handshaking/training sequence between your modem and your ISP’s modem. This is a necessary step to determine which protocols the modems will use prior to establishing a connection. If this sequence fails, a connection will not be established.