Troubleshooting - Cafe BELLISSIMO C7CESAS3RD3 Owner's Manual

Troubleshooting

Problem
Appliance does not
work/does not turn
on
No or delayed
response from
pressing buttons on
control panel
Coffee is not hot
enough
Water/Steam does
not come out of
steam wand
Coffee does not come
out of portafilter
Espresso shot has no
cream
Appliance takes too
long to heat up
Water tank is empty
but "Add Water" alert
does not show up
Cause
No power is connected to the appliance
Panel may be dirty or wet
Cup is not preheated
Temperature is set too low
Excessive scale has built up
Empty system function may have been
used
Pump airlock (air in the water pump)
Something is blocking the steam wand
Coffee is tamped too tightly in the
portafilter.
The dose of coffee is too high
Coffee ground is too coarse
Coffee beans are not fresh
Excessive scale has built
Water sensor is detecting water on the
outside of the water tank
Solution
■ Check cable and plug are connected
to power and press the "on" button
■ Check GSI plug
Clean the panel with cloth provided and
ensure panel is dry
Run hot water in the cup prior to
brewing to warm up.
Or place your cup on top of the unit
prior to use.
Connect appliance to SmartHQ app
(page 19) and raise temperature to
preferred setting.
Descale the appliance as directed on
page 14.
Run the hot water function until water
starts dispensing
Run the hot water function until water
starts dispensing
Run the hot water function until water
starts dispensing
Empty portafilter and try again with a
larger grind size or less force while
tamping.
Use a coarser grind size or less dosage.
Adjust coffee bean grind size to a
smaller setting during grinding operation
or use a double layer filter provided.
Change or use appropriate coffee beans
Descale the appliance
■ Wipe the water tank and back area
completely dry.
■ Avoid pouring water directly into the
water tank. It is recommended to pull
out water tank, fill, then replace in
the unit.
17