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Troubleshooting and Routine
B
Maintenance
Troubleshooting
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.
If you are having difficulty with your machine
Printing Copies and Received Faxes
Difficulty
No printout
Poor printing quality
White horizontal lines appear in
text or graphics.
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed.
Smudged stain at the top centre of
the printed page.
Stains appear on the reverse side
or at the bottom of the page.
Machine feeds multiple pages
Printed pages are not stacked
neatly.
Suggestions
Make sure the machine is plugged in and not in Power Save mode.
The ink cartridge is empty. (See Replacing the ink cartridge on page 86.)
Check to see if the LCD is showing an error message. (See Error
messages on page 80.)
Check the print quality. (See Checking the print quality on page 91.)
Make sure that your ink cartridge is fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
The recommended environment for your machine is between 20° C to 33° C
(68° F to 91° F).
Clean the print head. (See Cleaning the print head on page 91.)
Clean the print head. (See Cleaning the print head on page 91.)
Check the printing alignment. (See Checking the print alignment on page 92.)
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See How to load paper on page 10.)
Make sure the Lower Jam Clear Cover is set properly.
Make sure the paper is not too thick or curled. (See Handling and using plain
paper on page 8.)
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 90.)
Make sure you are using the paper support flap. (See How to load
paper on page 10.)
Make sure the paper is loaded properly in the paper tray. (See How to load
paper on page 10.)
Make sure you are using the paper support flap. (See How to load
paper on page 10.)
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