Samsung 4 Series User Manual page 59

Aerial (Air/Cable) Connection (Cable: depending on the country)
The TV is not receiving all channels.
• Make sure the Aerial cable is connected securely.
• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU
Setup (Initial setup) and wait for all available channels to be stored.
• Verify the Aerial is positioned correctly.
• Try to start a channel update manually (go to MENU
channels) or re-install channels. (go to MENU
channels)
The picture is distorted: macro block, small block, dots, pixelisation error.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such
as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable box or satellite box remote control doesn't turn the TV on or off, or adjust the volume.
• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable in the Self Diagnosis Test menu.
• This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
• Remove the stand base from the TV and reassemble it.
There are difficulties assembling the stand base.
• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a
magnetised screw driver.
The CI+ does not work.
• Your Samsung TV conforms to the CI+ 1.3 standards.
• Where a CI+ Common Interface module is incompatible with TV product then please remove the module
and contact the CI+ operator for assistance.
- Broadcasting - Search for channels - Update
- Broadcasting - Search for channels - Re-install
- System -
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