Polycom VVX 4 Series Manual
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Also See for VVX 4 Series:
- Quick reference (2 pages) ,
- Manual (21 pages) ,
- Setting up and using (10 pages)
Related Manuals for Polycom VVX 4 Series
Summary of Contents for Polycom VVX 4 Series
- Page 1 Welcome to CenturyLink Hosted VoIP Training Polycom VVX 4xx series phones Services not available everywhere. © 2019 CenturyLink. All Rights Reserved. © 2019 CenturyLink. All Rights Reserved.
- Page 2 What you will learn today ….. Getting Started Dial Plan Phone and Calling Features Unified Communications © 2019 CenturyLink. All Rights Reserved.
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Page 3: Getting Started
Getting Started © 2019 CenturyLink. All Rights Reserved. © 2019 CenturyLink. All Rights Reserved. -
Page 4: Phone Navigation
Phone Navigation Graphical Display Message Waiting Indicator Line and Feature Keys Home Button Speaker Soft Keys Navigation Keys Transfer Voicemail Headset Hold Speakerphone Mute Volume © 2019 CenturyLink. All Rights Reserved. - Page 5 Dial Plan When Calling… Dial… *When dialing extensions or numbers Phones In Your Office* 4-Digit Extension (2-7 digits) less than 10-digits, press # after the number to make the call process faster Phones In Other Offices 10-Digit Phone Number Local 10-Digit Phone Number Long Distance 10-Digit Phone Number...
- Page 6 Phone and Calling Features © 2019 CenturyLink. All Rights Reserved. © 2019 CenturyLink. All Rights Reserved.
- Page 7 Soft Key Default Layout On-Hook • Forward • DND • Callers • More Off-Hook • Forward • Lines • End Call • More During a Call • Hold • End Call • Transfer • More Note: This is an example of available features. Softkey options vary based on features selected by your administrator and may ©...
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Page 8: Home View
Home View Home Button • Press the Home button to access various features Recents • Missed Call Log • Received Call Log • Placed Call Log User Preferences • Change ring tones • Date and Time settings • Enable/Disable call forwarding •... - Page 9 Caller ID Internal Users • Extension and Name External Calls • Your 10-digit number and company name Blocking Caller ID • Enter *67 followed by the phone number you wish to dial Redial • Press the Redial soft key or dial *66 on the key pad ©...
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Page 10: Placing A Call On Hold
Placing a Call on Hold Hold • To place a call on hold, press the Hold soft key or Hold button • To retrieve a held call, press the Resume soft key Auto-Hold • While on a call, if a second line is ringing, press the Answer soft key •... -
Page 11: Consultative Transfer
Consultative Transfer Consultative Transfer • While on a call, press the Transfer soft key or Transfer button • When you hear dial tone, enter the extension+# or the 10-digit number you wish to transfer to • When the party answers, announce the call •... -
Page 12: Blind Transfer
Blind Transfer Blind Transfer • While on a call, press the Transfer soft key or Transfer button • Press the Blind soft key • When you hear dial tone, enter the extension+# or the 10-digit number you wish to transfer to •... -
Page 13: Transferring A Call To Voicemail
Transferring a Call to Voicemail To Voicemail • While on a call, press the ToVmail soft key • Enter the extension and press the Enter soft • The call is released from your phone and goes directly to voicemail Cancel Transfer •... -
Page 14: Making A Conference Call
Making a Conference Call Conference • You can conference up to 15 individuals • With a call in progress, press the Confrnc soft key • When you hear dial tone, enter the number for the party you wish to add to your call •... -
Page 15: Forwarding Your Calls
Forwarding Your Calls Enable • Press the Forward soft key • Press the Up/Down navigation key to select the desired forwarding option: Always, No Answer, Busy • On the keypad, enter the number or extension you wish to forward to •... -
Page 16: Do Not Disturb (Dnd)
Do Not Disturb (DND) Enable • Press the DND soft key • The icon next to your primary line keys change providing a visual that your phone is in DND mode • Callers go directly to voicemail • If you monitor other individuals on your phone, use the Up/Down navigation key to select the line(s) you want to place in DND mode, then press the Enable soft key... - Page 17 Call Park Park • With a call in progress, press the Park soft • To park against your extension, simply press the # key • To park against another extension, enter the extension+# • The call is parked on that extension until it’s retrieved Retrieve •...
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Page 18: Push To Talk
Push To Talk Description • Push To Talk allows you to initiate a user-to- user talk path • Similar to the Intercom feature Push To Talk • Press the PTT (or Intercom) soft key • At the tone, enter the extension of the party you wish to speak to •... - Page 19 Call Join Description • Allows you to join two separate calls into one call Push To Talk • With a call in progress, and a call on hold • Press the Join soft key • This brings the caller on hold into your active call Note: You may need to press the More soft key to access the Join soft key.
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Page 20: Using Call Logs
Using Call Logs Missed Calls • Incoming calls to your phone unanswered • Press the Caller softkey or press the Down navigation key Received Calls • Incoming calls to your phone that you did answer • Caller soft key or press the Left navigation key Placed Calls •... -
Page 21: Speed Dial
Speed Dial 8 To Program • Program up to 8 contacts using a 1-digit code 2-9 • With dial tone, dial *74 and wait for interrupted dial tone – enter a 1-digit code • On the keypad, enter the 10-digit phone number you wish to program •... -
Page 22: Speed Dial 100
Speed Dial 100 To Program • Program up to 100 contacts using a 2-digit code 00- • With dial tone, dial *75 and wait for interrupted dial tone – enter a 2-digit code • On the keypad, enter the 10-digit phone number you wish to program •... - Page 23 Phone Features/Functions Questions? © 2019 CenturyLink. All Rights Reserved.
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Page 24: Unified Communications
Unified Communications © 2019 CenturyLink. All Rights Reserved. © 2019 CenturyLink. All Rights Reserved. - Page 25 Setting up Your Unified Communication Voicemail • Dial your Voicemail Retrieval number (provided in your Welcome email) • Instructions are provided in your Setup UC Voicemail Quick Reference Guide • Note: If you do not setup your voicemail greeting, your callers will not be able to leave you a message.
- Page 26 Ways to Access Voicemail From your IP Handset • Press the Voicemail button • When prompted, enter your Voicemail Passcode followed by # From Outside of the Office • From any phone, dial your Voicemail Retrieval number (reference your Welcome Email) •...
- Page 27 Unified Communications URL: http://centurylink.com/voip Sample welcome email: • User ID: refer to your welcome email • Password: refer to your welcome email Make this link a Favorite for easy access © 2019 CenturyLink. All Rights Reserved.
- Page 28 Unified Communications Hosted VoIP Portal • Enter your User ID and Password in the appropriate fields • Refer to your welcome email for user ID and password details • Click the Log in button © 2019 CenturyLink. All Rights Reserved.
- Page 29 Unified Communications Hosted VoIP End User Portal View/Play messages Setup/Edit notifications Change voicemail settings Reset you voicemail passcode Manage your greetings © 2019 CenturyLink. All Rights Reserved.
- Page 30 Unified Communications Inbox • Click on Voice Mail from the main menu • Click on Inbox from the sub menu • Your Inbox displays all messages, played/unplayed, that are in your voicemail box • Play messages, Delete messages • If you Delete a message from your portal, it will be deleted from your voicemail box •...
- Page 31 Unified Communications Settings • Click Settings from the sub menu • Change preferences • Auto Play • PIN Skip (not recommended) • Etc. • Set up/edit Forwarding of All Voicemails Note: Voicemail options will be discussed during portal training. © 2019 CenturyLink. All Rights Reserved.
- Page 32 Unified Communications Questions? © 2019 CenturyLink. All Rights Reserved.
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Page 33: Need Help
Need Help? Dial 611 from your IP Phone (Hosted VoIP only) For admin and end-user portal help, press 2. For repair, press 3. You will be connected to a CenturyLink advanced support representative Getting help is as easy as 1-2-3 (MO only) Dial 123 from your IP phone You will be connected to a CenturyLink advanced support representative Access reference materials from your Hosted VoIP portal:... - Page 34 Thank you for attending! Questions? © 2019 CenturyLink. All Rights Reserved.