Mobile Email - Frequently Asked Questions - Blackberry Vodafone 7100v Getting Started Manual

What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup
installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your
handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up for email on your
handheld.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD-ROM drive.
2. Complete the on-screen instructions.
Select BlackBerry Enterprise Server or
•
BlackBerry Desktop Redirector as your
email integration option.
Select BlackBerry Desktop Redirector as
•
your email redirection option.
3. Connect your handheld to your computer.
4. On the Windows taskbar, click Start.
5. Click Programs > BlackBerry > Desktop
Manager.
When you are prompted to generate an
•
encryption key, follow the on-screen
instructions.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and
receive email on your handheld.
Can I set up email using both BlackBerry
Enterprise Server and Mobile Email?
To setup your email using more than one option,
complete the steps in "Setting up for email using
BlackBerry Enterprise Server" on page 5 followed
by the steps in "Setting up for email using Mobile
Email" on page 7.
Contact Vodafone customer support for more
information on the fees associated with email
setup using both BlackBerry Enterprise Server and
Mobile Email.
12
How do I reset my handheld?
Only reset your handheld if the handheld does not
respond for more than a few minutes, or if your
system administrator or service provider has
advised you to reset your handheld.
To reset your handheld hardware and programs (a
hard reset), remove and then reinsert the battery.
Mobile Email - Frequently
asked questions
How do I open Mobile Email?
See "Log in to your account" on page 8 for more
information.
Why does the Mobile Email Settings option
not appear on the handheld Home screen?
Verify that your handheld wireless radio is on and
that you are in an area of wireless coverage.
If your handheld uses a theme, the option might
appear in a folder or list instead of on the Home
screen.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
so that Mobile Email can access your corporate
Microsoft Exchange or IBM Lotus Domino email
when the corporate mail server is behind a
firewall.
The BlackBerry Mail Connector accesses and
copies your messages that are on the mail server
and sends the copies over a connection to Mobile
Email.
The Mobile Email email account setup process is
designed to automatically detect whether the
BlackBerry Mail Connector is required and prompt
you to install the application.