Dell Vostro 15 3510 Service Manual
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Dell Vostro 15 3510 Service Manual

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Vostro 15 3510
Service Manual
Regulatory Model: P112F
Regulatory Type: P112F001/P112F002/P112F003
June 2021
Rev. A00

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Summary of Contents for Dell Vostro 15 3510

  • Page 1 Vostro 15 3510 Service Manual Regulatory Model: P112F Regulatory Type: P112F001/P112F002/P112F003 June 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer........................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw List.....................................11 Major components of Vostro 15 3510........................... 13 Secure Digital Card................................15 Removing the Secure Digital card..........................15 Installing the Secure Digital card..........................17 Base cover................................... 18 Removing the base cover............................18...
  • Page 4 Installing the system fan............................38 Heat sink....................................39 Removing the heat sink - UMA..........................39 Installing the heat sink - UMA..........................40 Removing the heat sink - Discrete...........................41 Installing the heat sink - Discrete..........................42 Speakers....................................43 Removing the speakers..............................43 Installing the speakers..............................44 IO board....................................
  • Page 5 Clearing BIOS (System Setup) and System passwords...................106 Chapter 5: Troubleshooting....................... 107 Recovering the operating system..........................107 SupportAssist diagnostics............................. 107 Locate the Service Tag or Express Service Code of your Dell computer ..........107 System diagnostic lights..............................107 Drain residual flea power (perform hard reset)......................109 Contents...
  • Page 6 WiFi power cycle................................109 M-BIST....................................110 Real Time Clock—RTC reset............................110 Handling swollen Lithium-ion batteries........................111 Chapter 6: Getting help and contacting Dell................112 Contents...

  • Page 7: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Entering Service Mode

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 11: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ●...
  • Page 12 Table 1. Screw Size List (continued) Component Screw type Quantity Image Hard drive M2x3 Hard Drive Bracket M3x3 Touchpad M2x2 Touchpad bracket M2x2 System fan M2x5 Heatsink - Integrated graphics M2x3 Heatsink - Discrete graphics M2x3 System board M2.5x5 M2x3 M2x2 Power button M2x2...

  • Page 13: Major Components Of Vostro 15 3510

    Table 1. Screw Size List (continued) Component Screw type Quantity Image I/O board M2x3 Display assembly M2.5x5 Display hinge M2.5x3.8 Major components of Vostro 15 3510 The following image shows the major components of Vostro 15 3510. Removing and installing components...
  • Page 14 1. Base cover 2. Battery 3. Speaker 4. Power button with optional fingerprint reader Removing and installing components...

  • Page 15: Secure Digital Card

    5. Trackpad 6. Trackpad bracket 7. DC-in port 8. SSD thermal bracket 9. Solid-state drive(SSD) 10. Palm-rest and keyboard assembly 11. Display assembly 12. Memory modules 13. WLAN card 14. IO daughter-board 15. System board 16. Heatsink 17. System fan 18.
  • Page 16 About this task Steps 1. Push the secure digital card to release it from the computer. 2. Slide the secure digital card out of the computer. Removing and installing components...

  • Page 17: Installing The Secure Digital Card

    Installing the Secure Digital card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Removing and installing components...

  • Page 18: Base Cover

    Steps Slide the secure digital into the slot until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 19 Steps 1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Pry open the base cover starting from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.

  • Page 20: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Removing and installing components...

  • Page 21: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 22: Installing The 3-Cell Battery

    Steps 1. Disconnect the battery cable from the connector on the system board. 2. Fold back the hard-drive FFC from over the battery. 3. Remove the three (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 4. Lift and move the battery away from the computer. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 23: Removing The 4-Cell Battery

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Fold back the hard-drive FFC over the battery. 3. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 4. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 5.

  • Page 24: Installing The 4-Cell Battery

    Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the four (M2x3) screws that secure the battery to the palmrest. 3. Lift and move the battery away from the computer. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 25: Disconnecting The Battery Cable

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palmrest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palmrest and keyboard assembly. 4.

  • Page 26: Disconnecting The Battery

    About this task Steps 1. Lift the latch on the battery cable. 2. Disconnect the battery cable from the connector on the battery. Disconnecting the battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card.

  • Page 27: Memory Modules

    About this task Steps 1. Connect the battery cable to the connector on the battery. 2. Close the latch on the battery cable connector to secure it to the battery. Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 28: Installing The Memory Module

    Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Lift at an angle and remove the memory module from its slot on the system board. 3.

  • Page 29: Wlan Card

    Steps 1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle. 2. Press down on the memory module to snap it into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 30: Installing The Wlan Card

    About this task The following images indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw that secures the WLAN-card bracket to the system board. 2. Slide and remove the WLAN-card bracket that secures the WLAN-antenna cables. 3.
  • Page 31 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. WLAN Antenna Cables Connectors on the wireless card Antenna-cable color Main(white triangle) White Auxiliary(black triangle) Black...

  • Page 32: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Enter service mode. 4. Remove the base cover. About this task The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.

  • Page 33: Removing The M.2 2280 Solid-State Drive

    Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board 3. Place the thermal plate on the solid-state drive. NOTE: When installing the M.2 2230 SSD on the system, tuck the tabs on the thermal plate under the hooks on the palm rest.

  • Page 34: Installing The M.2 2280 Solid-State Drive

    Steps 1. Remove the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly. 2. Lift the thermal plate from the palm-rest and keyboard assembly. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 35: Hard Drive

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Place the thermal plate on the M.2 2280 solid-state drive. NOTE: While installing the M.2 2280 solid-state drive on the system, tuck the tabs on the thermal plate under the hooks on the palm rest.

  • Page 36: Installing The Hard Drive

    Steps 1. Lift the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable from the palm-rest and keyboard assembly. 4.
  • Page 37 Steps 1. Slide and install the hard-drive into the hard-drive bracket. 2. Install the four (M3x3) screws to secure the hard drive to the hard-drive bracket. 3. Connect the interposer to the hard drive. 4. Align and place the hard-drive assembly on to the palm-rest and keyboard assembly. 5.

  • Page 38: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Enter service mode. 4. Remove the base cover. About this task The following images indicate the location of the system fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 39: Heat Sink

    Steps 1. Align and place the fan on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x5) to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the connector on the system board . Next steps 1.

  • Page 40: Installing The Heat Sink - Uma

    Steps 1. Loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the heat sink and provides a visual representation of the installation procedure.

  • Page 41: Removing The Heat Sink - Discrete

    Steps 1. Place the heat sink on the system board and align the captive screws on the heat sink with the screw holes on the system board. 2. Tighten the four (M2x3) screws to secure the heat sink to the system board. Next steps 1.

  • Page 42: Installing The Heat Sink - Discrete

    Steps 1. Rremove the seven (M2x3) screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink - Discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the discrete heat sink and provides a visual representation of the installation procedure.

  • Page 43: Speakers

    Steps 1. Place the heat sink on the system board and align the screw holes with the ones on the system board. 2. Replace the seven (M2x3) screws to secure the heat sink to the system board. Next steps 1. Install the base cover.

  • Page 44: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Unroute and remove the speaker cable from the routing guides on palm-rest and keyboard assembly. 3. Lift the speakers, along with the cable, off the computer. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 45: Io Board

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.. 3. Connect the speaker cable to the connector on the system board . Next steps 1.

  • Page 46: Installing The I/O Board

    Steps 1. Open the latch and disconnect the fingerprint-reader board cable from the I/O board, if applicable. 2. Open the latch and disconnect the I/O-board power cable from the I/O board. 3. Remove the two (M2x3) screws that secure the I/O board to the palm-rest and keyboard assembly, and remove the I/O board from the system.

  • Page 47: Touchpad

    Steps 1. Align and place the I/O board under the left hinge assembly and on to the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the I/O daughter board to the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws to secure the I/O daughter board to the palm-rest and keyboard assembly. 4.

  • Page 48: Installing The Touch Pad Assembly

    Steps 1. Disconnect the hard-drive FFC from the system board. 2. Remove the three (M2x2) screws securing the touchpad bracket to the palm-rest and keyboard assembly. 3. Remove the touchpad bracket from the computer. 4. Remove the two (M2x2) screws securing the touchpad module in palm-rest and keyboard assembly. 5.
  • Page 49 Steps 1. Align and place the touchpad module onto the computer. 2. Reconnect the touchpad FFC to the touchpad module. 3. Install the two (M2x2) screws to secure the touchpad module to the palm-rest and keyboard assembly. 4. Install the touchpad bracket on the touchpad and secure it using the three (M2x2) screws. 5.

  • Page 50: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Enter service mode. 4. Remove the base cover. 5. Remove the WLAN card. About this task The following images indicate the location of the display assembly and provides a visual representation of the removal procedure.
  • Page 51 Steps 1. Disconnect the display cable from the connector on the system board. 2. Unroute the WLAN antenna cables and the speaker cables from the routing guides on the computer. Removing and installing components...

  • Page 52: Installing The Display Assembly

    3. Remove the six (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 4. Fold the left and right hinges away from the palm-rest and keyboard assembly. 5. Lift the palm-rest and keyboard assembly at an angle to free it from the hinges and remove it from the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 53 Steps 1. Align and place the system under the hinges on the display assembly. 2. Fold the hinges back and install the four (M2.5x5) screws to secure the display assembly. Removing and installing components...

  • Page 54: Hinge Caps

    3. Re-route the speaker and WLAN antenna cables through the routing channels on the palmrest. 4. Reconnect the display cable to the connector on the system board. Next steps 1. Install the WLAN card. 2. Install the base cover. 3. Exit service mode.

  • Page 55: Installing The Hinge Caps

    Steps NOTE: Before removing the display hinge caps, open the display hinges to at least 90 degrees. 1. Pinch the left-hinge cap in the center. 2. Use the scribe to pry open the left-hinge cap from the openings on its inner side. 3.
  • Page 56 Steps 1. Align the rib inside the left-hinge cap to the outer sides. 2. Push the left-hinge cap down until it clicks in place. 3. Align the rib inside the right-hinge cap to the outer sides. 4. Push the right-hinge cap down until it clicks in place. Next steps 1.

  • Page 57: Display Bezel

    Display bezel Removing the display bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Enter service mode. 4. Remove the base cover. 5. Remove the display assembly. About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps 1.

  • Page 58: Installing The Display Bezel

    2. Carefully pry the bezel along the edges with your fingers. NOTE: Do not use a scribe or any other objects, and apply pressure to the display panel to avoid damaging the display panel. 3. Work around the edge of the display assembly to pry the display bezel from the display assembly. 4.

  • Page 59: Hinges

    Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Place the display bezel on the display assembly. 3. Align the tabs on the display bezel to the slots on the display assembly. 4. Press down on the display bezel and snap the display bezel in place. Next steps 1.
  • Page 60 3. Enter service mode. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the display assembly. 7. Remove the hinge caps. 8. Remove the display bezel. About this task The following images indicate the location of the hinge caps and provides a visual representation of the installation procedure. Steps 1.

  • Page 61: Installing The Hinges

    Installing the hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the hinges and provides a visual representation of the installation procedure. Steps 1.

  • Page 62: Display Panel

    4. Install the WLAN card. 5. Install the base cover. 6. Exit service mode. 7. Install the card. 8. Follow the procedure in after working inside your computer. Display panel Removing the display panel Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 63 Steps 1. Use a plastic scribe to pry the display panel from the bottom-right corner. 2. Gently start prying the display panel along the left and right sides of the display back-cover using your hands. 3. Lift the bottom side of the display panel and slide it downward to release the display brackets from the slots at the top side of the display cover.

  • Page 64: Installation Display Panel

    NOTE: Ensure that the panel has a clean and smooth surface to rest on to prevent damage. 5. Disconnect the display cable from the display panel assembly and lift the display panel away from the system. NOTE: Do not remove the metal brackets from the panel. Installation display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 65 Steps 1. Place the display panel on a flat and clean surface . 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable . 3. Adhere the tape that secures the display cable to the back of the display panel . 4.

  • Page 66: Camera

    Next steps 1. Install the display bezel. 2. Install the hinge caps. 3. Install the display assembly. 4. Install the WLAN card. 5. Install the base cover. 6. Exit service mode. 7. Install the card. 8. Follow the procedure in after working inside your computer.

  • Page 67: Installing The Camera

    Installing the camera Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Steps 1. Using the alignment post, adhere the camera module on the display back-cover and antenna assembly. 2. Connect the camera cable to the camera module. Next steps 1.

  • Page 68: Installing The Edp Cable

    7. Remove the hinge caps. 8. Remove the display bezel. 9. Remove the display panel. About this task The following images indicate the location of the eDP cable and provides a visual representation of the removal procedure. Steps 1. Disconnect the eDP cable from the camera module. 2.
  • Page 69 Steps 1. Adhere the eDP cable to the display back cover. 2. Connect the eDP cable to the camera module. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the hinge caps. 4. Install the display assembly.

  • Page 70: Display Back-Cover

    Display back-cover Removing the display back-cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Enter service mode. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the display assembly. 7.

  • Page 71: Power Button

    Steps Place the display back-cover on a clean surface and perform the post-requisites to install the display back-cover. Next steps 1. Install the camera. 2. Install the display panel. 3. Install the display bezel. 4. Install the hinge caps. 5. Install the display assembly.

  • Page 72: Installing The Power Button

    Steps 1. Remove the single (M2x2) screws securing the power button to the palm-rest and keyboard assembly. 2. Remove the power button from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power button and provides a visual representation of the installation procedure.

  • Page 73: Power Button With Fingerprint Reader

    Steps 1. Place the power-button board into the slot on the palm-rest and keyboard assembly. 2. Install the single (M2x2) screws to secure the power button to the palm-rest and keyboard assembly. Next steps 1. Install the board. 2. Install the base cover.

  • Page 74: Installing The Power-Button With Fingerprint Reader

    Steps 1. Remove the two (M2.5x5) screws securing the left hinge to the palm-rest and keyboard assembly. 2. Fold back the hinge to access the power-button with fingerprint reader. 3. Remove the single (M2x3) screw securing the power-button with fingerprint reader to the palm-rest and keyboard assembly. 4.
  • Page 75 Steps 1. Place the power-button with fingerprint reader into the slot on the palm-rest and keyboard assembly. 2. Install the single (M2x2) screws to secure the power-button with fingerprint reader to the palm-rest and keyboard assembly. NOTE: For models shipped with a fingerprint reader, when installing the power-button, fold and align the fingerprint-reader FPC to the mark at the right of the power button.

  • Page 76: System Board

    Next steps 1. Install the board. 2. Install the base cover. 3. Exit service mode. 4. Install the card. 5. Follow the procedure in after working inside your computer. System board System board connectors The following image shows the different connectors on the system board. 1.
  • Page 77 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the memory modules 7. Remove the display assembly. 8. Remove the SSD. 9. Remove the system fan. 10. Remove the heatsink. NOTE: The system board can be removed along with the heat sink. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure.

  • Page 78: Installing The System Board

    Steps 1. Remove the two (M2.5x5) screws from the right hinge and fold the right hinge up. 2. Disconnect the following cables from the system board: a. Fan cable b. IO board FFC c. Power- adapter port cable d. Fingerprint-reader cable, if applicable e.
  • Page 79 Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the single (M2x4) screw that secures the system board to the palm-rest and keyboard assembly. 3. Connect the following cables to the system board: a.

  • Page 80: Power-Adapter Port

    4. Fold back the right hinge and install the two (M2.5x5) screws to secure it to the palm-rest and keyboard assembly. Next steps 1. Install the display assembly. 2. Install the heatsink. 3. Install the system fan. 4. Install the memory modules.

  • Page 81: Installing The Power-Adapter Port

    3. Remove the power-adapter port module from the computer. NOTE: The power-adapter port is secured in place only by the right display hinge. Ensure that the power-adapter port does not fall off from the slot after the right hinge is removed. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 82: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the memory modules 7.

  • Page 83: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 84: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs Drivers and downloads...

  • Page 85: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 86: One Time Boot Menu

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 87: Navigation Keys

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices that are listed on the boot menu depend on the bootable devices in the system.
  • Page 88 ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. Battery The Battery field provides battery and adapter related information: ●...

  • Page 89: Boot Configuration

    Table 6. BIOS Overview Page (continued) Options Description Memory The Memory field provides information related to the memory on the computer: ● Memory Installed - This field gives the amount of memory installed on the computer. ● Memory Available - This field gives the amount of memory available for use on the computer.

  • Page 90: Integrated Devices

    Table 7. Boot Configuration: (continued) Options Description ● Add Boot option - Allows the user to manually add a Boot path. Secure Boot Enable Secure Boot This section contains a toggle switch that allows the user to enable or disable Secure Boot. (OFF by default) Secure Boot Mode This section allows the user to select one of the two Secure Boot options available on the computer:...

  • Page 91: Storage

    Table 8. Integrated Devices (continued) Options Description Enable Audio This section contains a toggle switch that allows the user to enable or disable the audio on the computer. It also allows the user to: ● Enable Microphone (Enabled by default.) ●...

  • Page 92: Display

    Table 9. Storage (continued) Options Description ● Secure Digital (SD) Card Read-Only Mode (Disabled by default). Display This section provides display details and settings. Table 10. Display Options Description Display Brightness Brightness on battery power This section has a scroll bar which allows the user to set the brightness level on battery power (lowest setting by default).

  • Page 93: Power

    ● Standard - Fully charge the battery at a standard rate. ● ExpressCharge - The battery may be charged over a shorter period using Dell's fast charging technology. ● Primarily AC use - The battery lifespan for users who primarily operate their system while plugged in to an external power source.

  • Page 94: Security

    Table 12. Power (continued) Options Description ● Ultra Performance - Processor and cooling fan speed are increased for more performance. USB Wake Support Block Sleep Block Sleep This section contains a toggle switch to allow the user to enable or disable the system from entering Sleep(S3) mode in the operating system (OFF by default).
  • Page 95 Table 13. Security (continued) Options Description Clear This section contains a toggle switch which clears the TPM owner information, and returns the TPM to the default state (OFF by default). PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM Physical Presence Interface(PPI).

  • Page 96: Passwords

    Table 13. Security (continued) Options Description booting to a UEFI booth path device from F12 boot menu. The options available are as below: ● Never ● Always ● Always Except Internal HDD (Selected by default) ● Always Except Internal HDD&PXE SafeShutter SafeShutter This section allows the user to choose between dynamic and...

  • Page 97: Update Recovery

    This field contains a toggle switch which allows the user to enable or disable BIOSConnect setup to attempt cloud Service OS recovery if the main operating system fails to boot with a set number of failures (ON by default). Dell Auto OS Recovery Threshold System setup...

  • Page 98: System Management

    Table 15. Update Recovery (continued) Options Description Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot attempts by the system before SupportAssist OS Recovery is triggered. The options here are as below: ●...

  • Page 99: Pre-Boot Behavior

    Table 17. Keyboard (continued) Options Description Fn Lock Options This field contains a toggle switch to change the mode of the function keys (ON by default). The options are as follows: ● Lock Mode Standard - Traditional F1-F12 functions ● Lock Mode Secondary - Enables secondary functions on the Fn keys (selected by default) Keyboard Illumination Keyboard Illumination...

  • Page 100: Virtualization

    Table 18. Pre-boot Behavior (continued) Options Description Warning and Errors Warning and Errors This field allows the user to enable or disable boot process to be paused only when warnings or errors are detected. The options are as follows: ● Prompt on Warnings and Errors - Stop, prompt and wait for user input when warnings or errors are detected (selected by default) ●...

  • Page 101: Performance

    Table 19. Virtualization (continued) Options Description VT for Direct I/O Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from being able to perform VT for Direct I/O (enabled by default). Performance This section provides Performance settings.

  • Page 102: System Logs

    If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. ● Enter the Service Tag or Express Service Code and click Search. ● Click Drivers & Downloads. ● Click Detect Drivers and follow the on-screen instructions.

  • Page 103: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 104: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 105: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 106: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 107: Chapter 5: Troubleshooting

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 108 Amber—Computer is running on battery and the battery has less than 5% charge. ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures.

  • Page 109: Drain Residual Flea Power (Perform Hard Reset)

    NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 www.dell.com/support. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.

  • Page 110: M-Bist

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.

  • Page 111: Handling Swollen Lithium-Ion Batteries

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 112: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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