Warranty - FoodSaver VS1500 Series User Manual

Warranty

Should you experience
any difficulties with
your product during the
warranty period, please
contact our customer
service line lor advice on
1300 881 861 in Australia,
or 0800 786 232 in New
Zealand.
Australia
foodsaver.com.au
1300 881 861
Suite 1, Level 1,
13 Lord Street,
Botany NSW 2019
Australia
New Zealand
foodsaver.co.nz
0800 786 232
Level 6, Building 5,
Central Park,
660-670 Great South Road,
Greenlane, Auckland
New Zealand
This FoodSaver product is covered by a 12 month replacement
or repair warranty, which is in addition to your rights under
the Australian Consumer Law (if your product was purchased
in Australia) or New Zealand Consumer Guarantees Act (if your
product was purchased in New Zealand).
Upon receipt of your claim, FoodSaver will seek to resolve your difficulties or, if the product is
defective, advise you on how to obtain a replacement or refund.
To assist us in managing warranty claims, we recommend you register your product as soon as
practicable after purchase on our website and uploading a copy of your original receipt.
In order to make a claim under our warranty, you must have the original proof of purchase
documentation for the product and present it when requested (if not already uploaded to
our website].
Should your product develop any defect within 12 months of purchase because of faulty
materials or workmanship, we will replace or repair it, at our discretion, free of charge. A product
presented for repair may be replaced by a refurbished product of the same type rather than
being repaired. Refurbished parts may be used to repair the product.
Our replacement or repair warranty only applies where a defect arises as a result of faulty
material or workmanship during the warranty period. Your warranty does cover misuse or
negligent handling (including damage caused by failing to use the product in accordance
with this instruction booklet), accidental damage, or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred in making a claim, consumable items,
accessories that by their nature and limited lifespan require periodic renewal (such as
filters and seals) or any consequential loss or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems, or use of the product on incorrect
voltage;
- servicing or modification of the product other than an authorised FoodSaver service centre;
- use of the product with other accessories, attachments, product supplies, parts or
devices that do not conform to FoodSaver specifications; or
- exposure of the product to abnormally corrosive conditions; or
• extend beyond 3 months if the product is used in commercial, industrial, educational or
rental applications.
The benefits given to you by our warranty are in addition to other rights and remedies under
law in relation to the product.
In Australia our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Our goods also come with guarantees that cannot be excluded under the New Zealand
Consumer Guarantees Act.
If your warranty claim is not accepted, we will inform you and if requested to do so by you,
repair the product provided you pay the usual charges for such repair. You will also be
responsible for all freight and other costs.
Should your product require repair or service after the warranty period, visit our website or
call our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New
Zealand.
AU: foodsaver.com.au 1300 881 861
NZ: foodsaver.co.nz 0800 786 232
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