Sharp MX-B467P User Manual page 101

Troubleshooting
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b
From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Paper curl
Action
Step 1
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b
Print the document.
Is the paper curled?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Contact your dealer.
Go to step 4. Contact your dealer.
Contact your dealer. The problem is
solved.
Yes No
Go to step 2. The problem is
solved.
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