Support; Advanced - Axis Q6032-E User Manual

Support

Support Overview
The Support Overview page provides valuable information on
troubleshooting and contact information, should you require
technical assistance.
System Overview
System Overview provides an overview of the camera's status
and settings. Information that can be found here includes the
camera's firmware version, IP address, security, event and image
settings and recent log items. Many of the captions are also links
to the proper Setup page to conveniently make adjustments in
the camera's settings.
Logs & Reports
When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically
included in the server report.
Information
the Server Report and Parameter List may prove useful when
troubleshooting a problem or when contacting the Axis support
web.
System Log - Provides information about system events.
•
Access Log - By default, the Access Log lists all failed
•
attempts to access the camera but can be configured to
list all connections to the camera, whether successful or
not. Go to Support > Logs & Reports > Configuration
and select the desired level of information from the list.
See Configuration, on page 36 for more information.
The Access Log is useful for various purposes such as
tracking all access to the camera, simple web attraction
tracking, system analysis and troubleshooting.
Server Report - Provides information about the server status and should always be included when requesting support.
•
Parameter List - Shows the unit's parameters and their current settings.
•
• Connection List - Lists all clients that are currently accessing video. It is also used for system analysis and
troubleshooting.
Configuration
From the drop-down lists, select the level of information to be added to the System Log and Access Log files and the
permitted size of the log files.
The default information level for the Access Log is set to Critical & Warnings, i.e. failed connections. However, in an error
situation and when requesting support, set it to the highest information level - Critical & Warnings & Info.
For the Log Level for Email, select from the drop-down list the level of information to send as email and enter the destination
email address.

Advanced

Scripting is an advanced function that enables you to customize and use scripts. This function is a very powerful tool.
AXIS Q6032-E - System Options
36