Honeywell EDC 200 Series Product Manual page 100

Instrument performance can be adversely affected by installation and application problems as well as
by hardware problems. We recommend that you investigate the problems in the following order:
•
Installation related problems
Read the Installation section in this manual to make sure the EDC 200 has been properly installed.
•
Application related problems
Review the application of the controller; then, if necessary, direct your questions to the local sales
office.
•
Hardware and software related problems
Use the troubleshooting error message prompts and controller failure symptoms to identify typical
failures which may occur in the controller. Follow the troubleshooting procedures to correct them.
5.1 Troubleshooting Aids
An error message can occur:
•
At power-up.
•
When the Status Tests are requested.
•
During continuous background tests while in normal operation.
Check installation
If a set of symptoms still persists, refer to Section 2 - Installation and ensure proper installation and
proper use of the controller in the system.
Customer support
If you cannot solve the problem using the troubleshooting procedures listed in this section, you can
get technical assistance by dialing 1-800-423-9883 USA and Canada.
An engineer will discuss your problem with you.Please have your complete model number, serial
number, and Software version available.The model and serial numbers can be found on the chassis
nameplate. The software version can be viewed under Setup Group Status.If it is determined that a
hardware problem exists, a replacement controller or part will be shipped with instructions for
returning the defective unit.
Do not return your controller without authorization from Honeywells Technical Assistance Center or
until the replacement has been received.
Please refer to the Honeywell website: http://www.honeywell.com/ps.
88
5. Troubleshooting/Service
EDC201 / EDC202 / EDC203 Product Manual Revision 2.0
July 2015