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9 Service & Repair
This chapter describes what the end-user must do in case of required service or repair.
The Alphatron LT-3100 Iridium does not require any scheduled maintenance or
NOTE
service. Make sure that the product is installed, as described in this manual, before
making contact to the distributor or dealer for further assistance.
If the Alphatron LT-3100 Iridium for some reason does not work as described in this manual, contact
the distributor or dealer, from where the product was originally bought. The distributor or dealer will
have experience and know-how to assist with further technical support and troubleshooting.
Contacting the distributor/dealer:
1. Make sure to have the product name, unit part numbers, and unit serial numbers identified.
The unit part numbers and the unit serial numbers are identified on the unit label, which is
found on the backside, or at the bottom side of the units. Alternatively, use the built-in web
server to read- out the unit part numbers and the unit serial numbers.
2. Write a technical report about the observation or error. If possible, attach a picture of the
installed product and include a wiring diagram. If possible, download a diagnostic report as
described in section 'Diagnostic report' on page 41.
3. Send all information to the local distributor or dealer.
Unless otherwise agreed, the end-user shall always coordinate service and repair
NOTICE
issues directly with the distributor or dealer. This practice also applies for returning
of products for service and repair.
All information that will get back to Alphatron Marine and Lars Thrane A/S, either directly or
indirectly, will be handled with confidentiality. End-user sensitive data will not be shared with any
third party without prior written acceptance from the involved parties.
43 | Service & Repair
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