Napoleon Allure Series Installation And Operation Manual page 26

8.0 troubleshooting
replacement parts
EN
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom
Appliance will not
come on when
power button/
switch is put into
the "on" position.
Appliance turns
off and will not
turn on.
Remote control
does not work.
No warm air
coming out of the
appliance.
Heater shuts off
automatically.
Dim or no fl ame.
Touch panel /
remote control do
not work.
Ember bed is
not glowing or
dimming.
note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
26
W415-1699 / E / 06.01.20
problem
Appliance is not plugged into an
electrical outlet.
Hard-wire connections are not
correct (if applicable).
Appliance has overheated
and safety thermal switch has
tripped.
Main PCB board issue.
House circuit breaker has
tripped.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Low/dead batteries.
Remote receiver malfunction.
Heater setting not selected.
Heater has been locked out.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Hard-wire connections are not
correct (if applicable).
Heater issue.
Room is too warm.
Flame brightness not selected.
Flame LEDs issue.
Main PCB board issue.
The front glass is moved or not
secured properly.
Brightness not selected.
Ember LED issue.
Main PCB board issue.
solution
Check plug, and plug in the appliance if necessary.
See "hard-wiring installation" section.
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
Inspect the circuit board and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
See "hard-wiring installation" section.
Inspect the blower and heater and replace, if necessary.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the main PCB board and replace, if necessary.
Unplug the appliance, if the appliance is recessed to the wall,
shut off house circuit breaker. Ensure the front glass is in the
correct location and is sitting fl at to the appliance touch panel.
After 10 seconds, plug or turn on the appliance to reset it.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the main PCB board and replace, if necessary.