Customer Information; Procedure - GMC SIERRA 2020 Owner's Manual

462

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 462
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 464
Customer Assistance for Text
Telephone (TTY) Users . . . . . 465
Online Owner Center . . . . . . . . . 465
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 465
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 466
Scheduling Service
Appointments . . . . . . . . . . . . . . . 467
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 468
Collision Damage Repair . . . . . 469
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 471
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 472
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 472
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 472
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 473
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 473
Cybersecurity . . . . . . . . . . . . . . . . . 474
Event Data Recorders . . . . . . . . 474
OnStar . . . . . . . . . . . . . . . . . . . . . . . 475
Infotainment System . . . . . . . . . . 475
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be