Alphasmart Dana Getting Started Manual page 89

Only AlphaSmart, Inc. can assign RMA numbers. If a Dana is returned
without an RMA number, it will delay the repair and increase the chance
that it could become lost. Please ship the Dana with a reliable shipper.
AlphaSmart, Inc. will not be held responsible for units that are lost (in ship-
ment from a customer), or that are returned without an RMA number.
3. Write the RMA number on the outside and inside of the box. Also
on the inside, tape a short, detailed note to the Dana explaining the
problem (include the RMA number).
4. Ship the damaged Dana to the address given when you receive your
RMA number. You will be sending the Dana to a repair center, not
the AlphaSmart, Inc. office.
Your repaired Dana will be returned to you within two weeks of receipt. If
damages are due to accident or abuse, you will be charged a fee for the parts
replaced, as well as a repair handling fee.
UK, Europe, Middle East and Africa:
If you have a problem with your Dana, first read the Frequently Asked
Questions section in this manual. If this doesn't solve your problems, then
use the following steps for help.
1. Contact technical support using the contact information listed on
page 83. Eighty percent of all problems can be solved by
e-mail or over the phone.
2. If the unit does need to be returned to the factory for repair, it must
be assigned an RMA (Return Material Authorization) number
before it is returned in order to track the unit. To receive an RMA
number, contact technical support using the contact information
listed on page 83 with the following information:
a. a detailed description of the problem.
b. the serial number of the unit.
c. your name and the address where the unit should be returned.
Only AlphaSmart, Inc. can assign RMA numbers. If a Dana is returned
without an RMA number, it will delay the repair and increase the chance
that it could become lost. Please ship the Dana with a reliable shipper.
Getting Started with Dana 85