Lenovo Chromebook 300e Troubleshooting page 3

Zoom screen is Level 1 - Check for Updates and Clear cache, cookies, and history
black while the 1. Click on the time at the bottom right of the Chromebook
teacher is sharing
2. A window pops up. Click on the Settings cog
their screen
3. Another window will pop up called Settings
4. Go the bottom left and click on About Chrome OS
For tips on how to
access Zoom or join
a test meeting, click
After any updates are finished, ​
here
the screen is now functioning normally.
Students will use
Level 2- Hard Reset
SSO​ to sign in, with
1. Press and hold the "Esc" key and "Refresh" key (half circle above 4 - aka F3) and the "Power" button to turn on the
the domain ​ m cpsmd
2. The Chromebook will boot to Developer Mode. Press "Ctrl" + "D" to turn off OS verification
3. Press Enter to confirm that you wish to turn OS verification OFF
4. The Chromebook restarts and prompts to re-enable verification. Press the spacebar
5. Press Enter to confirm that you wish to turn OS verification ON
6. After an automatic reboot, the "Welcome!" screen will be displayed and you can complete the on screen
7. Choose the Wifi network and connect
8. The "Enterprise Enrollment" screen should follow. When it does login with your @mcpsmd.net account and
Screen resolution Press Ctrl + Alt + 0 to reset the resolution
error during MAP
testing
Date and/or Time Hard Reset
are incorrect 1. Log out of the Chromebook
Chromebook Troubleshooting
a. The Google Chrome OS windows opens. Check for updates.
c lear cache, cookies, and history​
Chromebook
instructions. Click the blue "Let's Go" button to continue
password
for all time. Then, go back to a Zoom meeting to see if