What To Do If Your Mpc60 Isn't Working Properly - Akai MPC 60 Operator's Manual

10.3 What to do if your MPC60 isn't working
properly
If you discover a problem in your MPC60, please follow these steps:
1. Unless the problem is major and obvious, please read the section of the
manual related to that function THOROUGHLY AND SLOWLY. The
MPC60 is a very complex product, and sometimes it's possible to think
that something is not working correctly if you don't fully understand how
it is supposed to operate.
2. If after reading the manual you're still convinced that your
MPC60 has a problem, please write down as many details as you
can about the problem, then call your dealer, service center, or
your Akai distributor, and read this information to them. They
will try to solve your problem over the phone. If they can't, they'll
give you instructions on how to get your unit repaired.
Software "bugs"
The problem could be caused by a software "bug" - a design fault in the
internal computer's operating program, which will occur on any MPC60 if
the exact same procedure is followed. Although we have tested the MPC60's
software extremely thoroughly before release, there are literally thousands of
ways to use the machine, and therefore a "bug" could have gone
undiscovered. Further, because of the high complexity of the MPC60, some
of these bugs can be extremely difficult to duplicate, and our software
engineers must be able to first duplicate the problem before they can correct
it. For this reason, it is very important for us to know exactly what steps you
performed which caused the problem to occur. So, if your problem appears
to be a software bug, we would very much appreciate it if you would attempt
to find the exact series of steps necessary to repeat the problem. If you can't
repeat it, it would still help us greatly if you can write down exactly what you
did which caused the problem to occur, in as much detail as you can
remember, then send these notes to your local Akai distributor.
We will periodically release software updates to correct any software bugs
which were found and to add new features. These software updates
require only a simple installation in your machine. To find out if your
machine contains the latest software update, contact your dealer or
service center.
Section 10: Appendex
219