Epson TM-S9000 Helpful Tips page 2

Multifunction teller device

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Helpful Tips

Epson

TM-S9000 Multifunction Teller Device

The most feature-rich teller device in its class.

Error LED is flashing

Blinking continuously: Close the paper door.

Blinking 2 times: Mechanism position error; power cycle the unit.

Blinking 3 time: Maintenance error; request scanner replacement.

Blinking 4 times: Clear the paper jam and power cycle.

Blinking 6 times: Double feed error; re-insert jammed checks.

Blinking 7 times: IJ mechanism error; request scanner replacement.

Blinking 8 times: Double feed detector noise error, request scanner replacement.

Printing Self-Test Page on Roll Paper

While pressing the feed button, turn the printer ON to print.

Printing Self-test Page on Cut Sheet

While pressing the cleaning button, turn the printer ON to print. You will need multiple cut sheet papers to

complete the self-test page. If you receive a call for endorsement/check validation issue, have the user print

a self-test page on a cut sheet to ensure that the inkjet printer is functioning properly.

Ink Cleaning

If the printout on the cut sheet has broken lines, advise the user to run the ink cleaning process. Press the

ink cleaning button for 3 seconds to begin the process.

Paper Jam

Pull the levers on each of the 3 doors and open. Carefully remove the jammed paper. Close all covers to

recover from the error condition.

Device Cleaning

For best results, recommended once a week or every 2,000 passes. At a minimum, clean every 6 months or

every 100,000 passes. To clean the lens, open the cover and wipe the glass area with a soft dry cloth.

Clean the lens if user is reporting a black vertical line on the scanned image.

Before Contacting Customer Help

Capture the following information: Scanner location and serial number; Problem description; LED pattern;

Troubleshooting steps performed; Conclusion.

Website: https://epson.com/support/sl/s

Contact:

Phone: 562-276-1314 (M-F 6 a.m.-8 p.m. PT, Sat. 7 a.m.-4 p.m. PT)