Microsoft Xbox Series X Product And Regulatory Manual page 8

SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
5. How to Get Warranty Service
Prior to providing warranty service, Microsoft or its agents may require you to
provide proof of purchase for the Microsoft Product.
(a) Before starting the warranty process, please use the troubleshooting tips
at support.microsoft.com.
(b) If the troubleshooting tips do not resolve your problem, then follow the
online process at support.microsoft.com/devices.
(c) Back up your Data or Programs and Delete Confidential
Information. Before sending your Microsoft Product to Microsoft for
service, be sure to:
i. KEEP A COPY OF ANY DATA OR PROGRAMS YOU WANT TO SAVE.
MICROSOFT IS NOT RESPONSIBLE FOR YOUR DATA OR PROGRAMS
AND WILL ERASE THEM; AND
ii. DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT
IS NOT RESPONSIBLE FOR THE CONFIDENTIALITY OF YOUR
INFORMATION IF YOU LEAVE THAT CONFIDENTIAL INFORMATION
ON YOUR DEVICE.
Warranty service may be available only in the country/region where you
purchased the Microsoft Product. If warranty service is unavailable to you
in the country/region where the device is located when warranty service is
requested, Microsoft may offer you other support options for an additional
charge.
6. Microsoft's Responsibility
(a) If Microsoft determines that the Microsoft Product malfunctioned under
Normal Use Conditions during the warranty period due to a defect in
materials or workmanship, Microsoft will (at its option) repair or replace
it or the defective part, or refund the purchase price in exchange for the
return of the Microsoft Product, unless a mandatory provision of your
local law provides otherwise. Unless a mandatory provision of your local
law provides otherwise, repair may use new or refurbished parts and
replacement may be with a new or refurbished unit. When replacing the
unit, Microsoft may use either the same unit model or, if unavailable,
the model nearest to the original model's form, functionality, and
performance, in Microsoft's sole discretion. The Microsoft Product or
all parts of your Microsoft Product that Microsoft has replaced become
Microsoft's property.
FOR MICROSOFT PRODUCTS PURCHASED IN KOREA: (i) if the
malfunction occurs within one month from the date of your initial
purchase, the goods will be replaced by new goods of the same type,
8
or (ii) if the malfunction occurs repeatedly or due to causes attributable
to Microsoft, the goods will either be replaced by new goods of the
same type or be refunded.
(b) Unless a mandatory provision of your local law provides otherwise,
after repair or replacement, your Microsoft Product will be covered by
this Warranty for the longer of the remainder of your original warranty
period or 90 days after Microsoft ships it to you.
FOR MICROSOFT PRODUCTS PURCHASED IN KOREA, where a
Microsoft Product is replaced by new goods of the same type, the
warranty period for such new goods will be renewed to one year
regardless of the remainder of your original warranty period.
(c) UNLESS A MANDATORY PROVISION OF YOUR LOCAL LAW PROVIDES
OTHERWISE, MICROSOFT'S RESPONSIBILITY TO REPAIR OR REPLACE
YOUR MICROSOFT PRODUCT, OR TO REFUND THE PURCHASE PRICE, IS
YOUR EXCLUSIVE REMEDY.
(d) Subject to your local law, if your Microsoft Product malfunctions after the
warranty period or if your Microsoft Product is otherwise excluded from
this Warranty, Microsoft may charge you a fee for its efforts (whether
successful or not) to diagnose and service any problems with it.
7. Warranty Exclusions
To the extent permitted by your local law, Microsoft is not responsible, and
this Warranty does not apply (and Microsoft may not offer service even for
a fee) to:
(a) a Microsoft Product not purchased from Microsoft or an authorized
retailer or reseller;
(b) damage caused by use with products, applications, or services not
manufactured, licensed, or supplied by Microsoft (including, for example,
games and accessories not manufactured or licensed by Microsoft, and
"pirated" games);
(c) a Microsoft Product that has had its serial or IMEI number altered or
removed;
(d) damage caused by any external cause (including, for example, by being
dropped, exposed to liquid, or used with inadequate ventilation);
(e) damage caused by use not in accordance with the user manual or any
other instruction Microsoft provided;
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Microsoft or a Microsoft authorized service provider;
(g) scratches, dents, other cosmetic damage, or damage reasonably
expected as a result of normal wear and tear;