Acer Aspire 6100 User Manual page 27

ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THE PRODUCT OR ANY ACER-SUPPLIED SOFTWARE THAT ACCOMPA-
NIES THE PRODUCT, EVEN IF ACER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. YOU AGREE THAT REPAIR, REPLACEMENT OR
REFUND, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED
HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY
BREACH OF THE ACER LIMITED WARRANTY SET FORTH HEREIN.
Some states or provinces do not allow the exclusion or limitation of incidental
or consequential damages for consumer products, and some states or
provinces do not allow limitations on how long an implied warranty lasts. In
such states and provinces, the exclusions or limitations of this Limited
Warranty may not apply to you.
This Limited Warranty gives you specific legal rights. You may also have other
rights that vary from state to state. You are advised to consult applicable state
and provincial laws for a full determination of your rights.
D • Obtaining On-Site Warranty Service *
If you purchased Product that is covered by on-site warranty service (as
defined in the Warranty Reference Table) in the continental United States,
Canada, Hawaii, Alaska, or Puerto Rico and the Product is located in the conti-
nental United States, Canada, or limited areas of Hawaii, Alaska or Puerto Rico,
you are entitled to on-site repair service during the warranty period subject to
the following terms and conditions:
1 • In limited areas of Hawaii, Alaska, Puerto Rico, or Canada response times may
vary considerably depending on the availability of third party service providers on
these locations. For Product locations not covered by on-site service, Carry-In or
Mail-In warranty service is provided. Response is defined as telephone contact
between the Acer Authorized Service Provider and the end user for the purpose
of identifying the repair issue and establishing a repair appointment.
2 • On-site service is available only for Product located within 100 miles (in U.S.)
or 160 km (in Canada) of the location of a third party authorized by Acer to
perform on-site service ("Acer Service Center"). See the Warranty Reference
Table and 4 below.
3 • Before contacting Acer, please run the Hardware Diagnostics. This will help
us provide you with better quality support. You can run the Hardware
Diagnostics directly from the Acer Service Center or proceed as follows:
a • With your computer powered on, place the Aspire Software Library and
Recovery CDs in the CD-ROM drive.
b • Go to the Start Menu, and select Shutdown to restart the computer.
c • After the computer has rebooted, select Diagnostics.
d • Select "Q" for Quick Test. This test will take approximately 10 minutes.
e • Record all results.
These simple steps will help the technician better determine the cause of your
problem. You must contact the Acer Technical Support at 1-800-938-2237
between 6 a.m. and 10 p.m. Pacific Time.
4 • Acer will attempt to resolve warranty issues over the telephone. If telephone
resolution is not possible, Acer will require your assistance in performing routine
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diagnostic procedures. At Acer"s discretion, if necessary, an Acer third party will
be dispatched to your site to perform repair services as directed by Acer.
5 • You must provide Acer or the Acer Authorized Service Provider with proof
of the place and date of purchase.
* Does not apply worldwide
E • Obtaining Replacement Warranty Service *
If you purchased Product that is covered by replacement warranty service (as
defined in the Warranty Reference Table) in the United States or Canada, you
are entitled to replacement repair service during the warranty period subject to
the following terms and conditions:
1 • Replacement service is available only for Product purchased and located in
the United States or Canada.
2 • Before contacting Acer, please run the Hardware Diagnostics. This will help
us provide you with better quality support.
3 • Acer will attempt to resolve warranty issues over the telephone. If telephone
resolution is not possible, Acer will require your assistance in performing routine
diagnostic procedures. At Acer' s discretion, if necessary, a replacement Product
(which may be a factory-refinished product but which will be covered by the
remainder of your original warranty period) will be shipped to your site with
freight prepaid by Acer. You will be required to return the original Product and
identify it with the Return Materials Authorization (RMA) number issued by Acer.
4 • Acer will make commercially reasonable efforts to provide you second-busi-
ness-day replacement of the Product, provided the order is received by Acer
prior to 2:00 p.m. Pacific Time.
5 • You are required to return the original Product within ten (10) days of
receipt of the replacement Product. Prior to shipment of the replacement
Product, you must provide a credit card as security.
6 • If you desire to have your Product repaired rather than replaced (i.e.
,exchanged), you may request Acer to perform an equipment repair. You must
contact the Acer Customer Service Center at 1-800-938-2237 between 6 a.m.
and 10 p.m. Pacific Time.
* Does not apply worldwide
F • Obtaining Carry-In or Mail-In Warranty Service *
If you purchased Product that is covered by Carry-In or Mail-In warranty ser-
vice (as defined in the Warranty Reference Table) in the continental United
States, Canada, Alaska, Hawaii or Puerto Rico, you are entitled to Carry-In or
Mail-In service during the warranty period subject to the following terms and
conditions:
1 • Carry-In or Mail-In repair service is available for Product purchased and
located in the continental United States, Canada or in limited areas of Alaska,
Hawaii or Puerto Rico.
2 • Before contacting Acer, please run the Hardware Diagnostics. This will help
us provide you with better quality support.
3 • Acer will attempt to resolve warranty issues over the telephone. If tele-
phone resolution is not possible, Acer will require your assistance in performing
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