Troubleshooting - DeLonghi La Specialista Maestro EC96XY Instructions For Use Manual

11. TROUBLESHOOTING

PROBLEM
There is water in the drip tray
No espresso coffee is delivered
The portafilter cannot be attached to
the appliance
The espresso coffee drips from the
edges of the portafilter rather than the
holes
The coffee crema is too light (delivered
from the spout too fast)
The coffee crema is too dark (delivered
from the spout too slowly)
No milk froth is formed when making
cappuccino with LatteCrema System
At the end of descaling, the appliance
requests a further rinse
CAUSE
It is normal: due to the internal water
circuits operations
No water in the tank (A15)
The light is on to indicate that the
coffee or steam circuit is empty
The coffee filter is blocked
The tank has been inserted incorrectly
and the valves on the bottom are not
open
Scale in the water circuit
Coffee grind too fine
The ground coffee has not been pressed
or is too much
The portafilter is inserted incorrectly
The espresso boiler gasket has lost elas-
ticity or is dirty
The coffee filter is clogged
The appliance settings need reviewing
The appliance settings need reviewing
Milk not cold enough
The froth selection knob (D5) is not in
the correct position
The LatteCrema System is dirty
Scale in the water circuit
During the rinse cycle, the water tank
has not been filled to the MAX level
22
SOLUTION
Regularly empty and clean the drip tray
Fill the tank
Press the button corresponding to the
light to fill the circuit
Rinse the filters under abundant running
water or by Active Rinse function (B5).
Press the tank down lightly to open the
valves on the bottom
Descale as described in section "10.
Descaling"
Adjust coffee dose and grinding (refer to
Quick Guide)
Repeat grinding with new settings. Reduce
the powder quantity: check if the filte r(sin-
gle or double filter) is the same size as the
selector of grinding quantity (2x button (B3)
selected or not)
Attach the portafilter correctly and rotate
firmly as far as it will go
Have the espresso boiler gasket replaced by
Customer Services
Rinse the filters under abundant running
water or by Active Rinse function (B5).
Refer to coffee guide for suggestions
Refer to coffee guide for suggestions
Always use milk at refrigerator temperature
Check and turn to the right position the froth
selection knob ( max froth;
froth; min froth )
Clean the cappuccino maker as described in
section "6.3 Cleaning Lattecrema System"
Descale as described in section "10.
Descaling"
Complete the rinse cycle from point (8) of sec-
tion "10. Descaling"
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