Troubleshooting; Important Note - VTech Disney Sofia the First Enchanted Smartphone User Manual

TROUBLESHOOTING

if for some reason the program/activity stops working or malfunctions,
please follow these steps:
1. Please turn the unit OFF.
2. interrupt the power supply by removing the batteries.
3. Let the unit stand for a few minutes, then replace the batteries.
4. Turn the unit ON. The unit should now be ready to play again.
5. if the product still does not work, replace with a new set of batteries.
if the problem persists, please call our Consumer Services Department on
01235 546810 (from UK) or +44 1235 546810 (outside UK) and a service
representative will be happy to help you.

IMPORTANT NOTE:

Creating and developing VTech
a responsibility that we at take very seriously. We make every
effort to ensure the accuracy of the information which forms the
value of our products. however, errors sometimes can occur. it
is important for you to know that we stand behind our products
and encourage you to call our Consumer Services Department
on 01235 546810 (from UK) or +44 1235 546810 (outside UK)
with any problems and/or suggestions that you might have. a
service representative will be happy to help you.
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