Troubleshooting - Toshiba SD-K780KU Owner's Manual

WARNING
Under no circumstances should you try to repair the DVD player yourself, as this will invalidate the
warranty. Do not open the DVD player as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the DVD player for repair. If you are unable
to remedy a problem by following these guides, consult your dealer or TOSHIBA for help.
Problem
No power
No picture
Distorted picture
Picture clipped
Completely distorted picture or
black /white picture with DVD.
No sound / distorted sound
No audio at digital output
No sound and picture
Disc cannot be played
Picture freezes momentarily during playback
No return to start-up screen when disc is removed
The player does not respond to the Remote Control
Buttons do not work

Troubleshooting

Solution
-Check if the AC power cord is properly connected.
-Press the I/ 2 ON/STANDBY on the front of the DVD player
to turn on the power.
-Refer to your TV' s manual for correct Video In channel
selection. Change the TV channel until you see the DVD
screen.
-Check if the TV is switched on.
-If the progressive scan feature is activated but the connected
TV does not support progressive signals or the cables are
not connected accordingly. See pages 11-12 for proper
progressive scan set up or deactivate the progressive scan
feature as follow:
1) Press OPEN/CLOSE on the DVD Player.
2) When the disc tray is opened, press number button＇1＇on
the remote control for a few seconds.
-Sometimes a small amount of picture distortion may
appear depending on the disc being played back. This is not
malfunction.
-May be caused by View Mode Setting (see page 17). Set to
Original for normal viewing.
-Connect DVD Player directly to the TV.
-Make sure the disc is compatible with the DVD player.
-Ensure that the DVD Player's setting is set to match that of
the disc and your TV.
-Adjust the volume.
-Check that the speakers are connected correctly.
-Check the digital connections.
-Check if your receiver can decode MPEG-2 or DTS and if not,
please make sure the digital output is set to PCM.
-Check if the audio format of the selected audio language
matches your receiver capabilities.
-Check that the cable is connected to the correct device (See
Connecting to television).
-The DVD + R/RW must be finalized.
-Ensure the disc label is facing up.
-Check if the disc is defective by trying another disc.
-Wrong region code.
-Check the disc for fingerprint/scratches and clean with a soft
cloth wiping from centre to edge.
-Reset the unit by switching the player off, then on again.
-Aim the Remote Control directly at the sensor on the front of
the player.
-Reduce the distance to the player.
-Replace the batteries in Remote Control.
-Re-insert the batteries with their polarities(+/- signs)as
indicated.
-To completely reset the player, unplug the AC cord from AC
outlet for 5-10 seconds.