Problems With Your Vehicle; Reporting Safety Defects - Mercedes-Benz C-Class Convertible 2021 Operator's Manual

28 General notes
Benz AG recommends using only few electrical
vehicle systems and/or maintaining a distance
from the components.
Only have repairs and maintenance work in the
area of the following components carried out by
a qualified specialist workshop:
Vehicle components carrying live voltage
R
Transmission antenna
R
Multimedia system and sound system
R
If you have any queries or suggestions, consult a
qualified specialist workshop.

Problems with your vehicle

If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi‐
ately to have the problem diagnosed and recti‐
fied. If the problem is not resolved to your satis‐
faction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if nec‐
essary, contact us at one of the following
addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

Reporting safety defects

USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to the https://
www.safercar.gov/; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590,: USA.
You can also obtain other information about
motor vehicle safety from: https://
www.safercar.gov
Canada only:
The following text is published as required of
manufacturers under subsection 18.4 (4) of the
Motor Vehicle Safety Regulations.