Securing The Installation Space; Troubleshooting - Samsung PS63B680T6W User Manual

Securing the Installation Space

Keep the required distances between the product and other objects (e.g. walls) to ensure proper ventilation. Failing to do so may result
in fire or a problem with the product due to an increase in the internal temperature of the product. Install the product so the required
distances shown in the figure are kept.
■ When using a stand or wall-mount, use parts provided by Samsung Electronics only.
•
If you use parts provided by another manufacturer, it may result in a problem with the product or an injury due to the
product falling.
•
If you use parts provided by another manufacturer, it may result in a problem with the product or fire due to an increase
in the internal temperature of the product due to poor ventilation.
■ The appearance may differ depending on the product.
•
When installing the product with a stand
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Troubleshooting

Before contacting the Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local
dealer.
No sound or picture
Normal picture but no sound
No picture or black and white
picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
Screen is black and power
indicator light blinks steadily
The damaged picture appears in
the corner of the screen.
The "Resets all settings to the
default values" message appears.
10 cm
10 cm 10 cm
•
Check that the mains lead has been connected to a wall socket.
•
Check that you have pressed the button on your set.
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Check the picture contrast and brightness settings.
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Check the volume.
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Check if Speaker Select is set to External Speaker.
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Check the volume.
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Check whether the M MUTE button has been pressed on the remote control.
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Adjust the colour settings.
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Check that the broadcast system selected is correct.
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Try to identify the electrical appliance that is affecting the television, then move it further
away.
•
Plug the television into a different main socket.
•
Check the direction, location and connections of your aerial.
•
This interference often occurs due to the use of an indoor aerial.
•
Replace the remote control batteries.
•
Clean the upper edge of the remote control (transmission window).
•
Check that the + and – ends of the batteries are inserted correctly.
•
Check that the batteries are drained.
•
On your computer check; Power, Signal Cable.
•
Move the computer's mouse or press any key on the keyboard.
•
On your equipment check (STB, DVD, etc) ; Power, Signal Cable.
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The TV is using its power management system.
•
Press the Source button on the panel or remote control.
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Turn the TV off and on.
•
If Screen Fit is selected in some external devices, the damaged picture may appear in the
corner of the screen. This symptom is caused by external devices, not TV.
•
This appears when you press and hold the EXIT button for a while. The product settings are
reset to the factory defaults.
•
When installing the product with a wall-mount
10 cm 10 cm
10 cm 10 cm
10 cm
10 cm 10 cm

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