Table of Contents
Advertisement
troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
While using your phone, the following messages
may appear:
Message
Try this to solve the problem:
Please insert SIM
Ensure that the SIM card is
card
installed correctly.
When the phone lock feature is
enabled, you must enter the
Phone lock
password you set for the
phone.
Message
Try this to solve the problem:
When using the phone for the
first time or when the PIN
requirement is enabled, you
Slot 1 Enter PIN/
must enter the PIN supplied with
Slot 2 Enter PIN
the SIM card. You can disable
this feature by using the PIN
lock menu.
Your SIM card is blocked,
usually as a result of entering
Slot 1 Enter PUK/
your PIN incorrectly several
Slot 2 Enter PUK
times. You must enter the PUK
supplied by your service
provider.
a
Advertisement
Table of Contents
