Samsung SGH-E330 User Manual page 62

reference
11 switching between Service Plans
11.1 In the event that you wish to switch
from one pay monthly service plan to
another both of which include Orange
Care, or, from one pay monthly
service plan to another both of which
require Orange Care to be purchased
as an optional extra then Orange Care
will continue unaffected.
11.2 In the event that you wish to switch
from a pay monthly service plan which
includes Orange Care to a pay
monthly service plan which requires
Orange Care to be purchased as an
optional extra the inclusive Orange
Care will automatically cease.
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such
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switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
purchased to a pay monthly service
plan which requires Orange Care to
be purchased as an optional extra
Orange Care will automatically cease.
Orange will refund to you a pro rata
proportion of the premium for the
balance of each complete month
remaining of that period unless you
have already made a claim on the
policy in which event no refund will be
due.
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
service plan which includes Orange
Care then from the date such
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay
monthly service plan inclusive of
Orange Care to a pay as you go
service plan Orange Care will
automatically cease.
11.7 In the event that you wish to switch
from a pay monthly service plan for
which Orange Care has been
purchased as an optional extra Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
reference
12 claims
12.1 To make a claim under this Insurance
you should call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone if you are a pay
monthly customer. Pay as you go
customers should call 450 from their
Orange phone or 07973 100 450 from
any other phone. Small Business
customers should call 345 from their
Orange phone or 07973 100 345 from
any other phone and Business
Solutions customers should call 158
from their Orange phone or
07973 100 158 from any other phone.
Your claim will be handled fairly and
promptly.
12.2 In certain circumstances, particularly
where there is a dispute over your
claim Orange may refer the matter to
independent Chartered Loss Adjusters
for investigation and review.
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