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SAMSUNG Notebook Computer Global Warranty
1. What is Global Warranty System (GWS) ?
Warranty Repair Service will be provided by Samsung Electronics Co., Ltd as required during Warranty period.
2. What is process ?
a.
The GWS service only applies to the regions mentioned
below.
b.
Only products that are subject to GWS, and are within the
guarantee period apply.
c.
When the computer unit is damaged (outside of the region
purchased), please contact and receive repair services from
the local SAMSUNG appointed service center (ASC). Since
the repair methods may be different for products purchased
locally, please check with the local ASC.
d.
Consultations made locally (outside of the region purchased)
can be given in the local language.
e.
Whether a product can or cannot be fixed will be determined
after a thorough examination, and the damaged product may
not be repaired to its original state, as circumstances may
dictate.
f.
When a product cannot be repaired locally (outside of the
region purchased) please contact the national SAMSUNG
appointed service center for further enquiries.
g.
The only warranty provided under GWS is repair where rea-
sonably practicable, replacement or credit is not supported
under this scheme.
InteliSol [Technical Solution for Intelligent Business]
Add :
1001 NE Loop 820 Dock 5 Forth Worth, TX 76131, U.S.A.
Tel :
1-817-230-5293
E-mail :
SamsungPC.Support@Intelisol.com
HINET
Add :
425 Superior BLVD. #4 Mississauga Ontario L5T 2W5,
Canada
Tel :
1-905-565-1211
Thomas Electronics of Australia Pty., Ltd.
Add :
3 Sheridan Close Milperra NSW 2214, Australia
Tel :
61-2-9773-7400
E-mail :
teoa@thomas.com.au
New Zealand
Futronics Service
Add :
Futronics Auckland 5 Airborne Road North Harbour Industrial
Estate Albany, Auckland, New Zealand
Tel :
64-9-4155-988
E-mail :
roland.feurer@futronics.co.nz
U.S.A.
FAX :
1-817-230-5045
Canada
FAX :
1-905-565-1911
Australia
FAX :
61-2-9773-7177
FAX :
64-9-4155-989
h.
The length of time needed to obtain spare parts may depend
on the type of part, and in some cases may not be replace-
able.
i.
Accessories (such as the battery) or the AC cable, are
excluded from the warranty.
j.
The User's Guide, drivers, and the operating system will not
be provided and are not purchasable locally (outside of the
region purchased).
k.
Software and operating system consultation and repair ser-
vices will not be provided. When moving abroad (outside of
the region purchased), please ensure that the Recovery CD,
Software CD, and the User's Guide are taken along as well.
l.
All costs arising from customs duties when moving abroad
(outside of the region purchased) are the user's responsibili-
ty.
m. Malfunctions and damages caused by the user's abuse and
neglect, or through other circumstances such as fires, earth-
quakes, floods, lightning, natural disasters, environmental
pollution, and abnormal electricity currents will not be cov-
ered by the warranty. All other circumstances are subject to
conditions in the warranty.
Europe
A.R.I. Services Europe Ltd.
Add :
Raheen Business Park, Raheen, Co Limerick, Ireland
Tel :
353-61-37-10-41
E-mail :
euro.support@arise-europe.com
Korea
Samsung Electronics Service Co., Ltd.
Add :
416 Maetan-3Dong, Yeongtong-Gu, Suwon City, Kyungki-Do,
Korea
Tel :
82-1588-3366
Japan
Samsung Japan Service Center
Add :
Hamacho Center Bldg, 16F, 2-31-1 Nihonabashi, Hamacho,
Chuo-Ku, Tokyo, Japan 103-8488
Tel :
81-3-5641-9133
E-mail :
support@samsung.co.jp
Hong Kong
Samsung Electronics H.K. Co., Ltd.
Add :
11/F, Phase2, MTL Warehouse Building, Berth One,
Kwai Chung, NT, Hong Kong
Tel :
852-2862-6001
E-mail :
service@sehk.samsung.com
FAX :
353-61-49-29-29
FAX :
81-3-5641-9883
FAX :
852-2862-6971
0310
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