Troubleshooting - ZyXEL Communications ZyXEL ZyWALL USG-1000 Quick Start Manual

7 Troubleshooting

Problem Corrective Action
None of the LEDs Make sure that you have the power cord connected to the ZyWALL and plugged in to an
turn on. appropriate power source. Make sure you have the ZyWALL turned on. Check all cable
connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should
contact your local vendor.
Cannot access Check the cable connection between the ZyWALL and your computer or switch. Refer to
the ZyWALL from section
the LAN.
Ping the ZyWALL from a LAN computer. Make sure your computer's Ethernet card is
installed and functioning properly. Also make sure that its IP address is in the same subnet as
the ZyWALL's.
In the computer, click Start, (All) Programs, Accessories and then Command Prompt. In
the Command Prompt window, type "ping" followed by the ZyWALL's LAN IP address
(192.168.1.1 is the default) and then press [ENTER]. The ZyWALL should reply.
If you've forgotten the ZyWALL's password, use the RESET button. Press the button in for
about 5 seconds (or until the PWR LED starts to blink), then release it. It returns the ZyWALL
to the factory defaults (password is 1234, LAN IP address 192.168.1.1 etc.; see your User's
Guide for details).
If you've forgotten the ZyWALL's IP address, you can use the commands through the
console port to check it. Connect your computer to the CONSOLE port using a console
cable. Your computer should have a terminal emulation communications program (such as
HyperTerminal) set to VT100 terminal emulation, no parity, 8 data bits, 1 stop bit, no flow
control and 115200 bps port speed.
Cannot access Check the ZyWALL's connection to the Ethernet jack with Internet access. Make sure the
the Internet. Internet gateway device (such as a DSL modem) is working properly.
Check ge2's status in the Status screen. Use the installation setup wizard again and make
sure that you enter the correct settings.
8 Procedure to View a Product's Certification(s)
1 Go to www.zyxel.com.
2 Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.
3 Select the certification you wish to view from this page.
3 for details.
ENGLISH
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