Troubleshooting - ZyXEL Communications ADSL2+ 4-port Gateway P-660H-D Series Quick Start Manual

4 Troubleshooting

PROBLEM
None of the LEDs turn on
when you connect the
Prestige's power.
Cannot access the
Prestige from my
computer.
Cannot access the
Internet.
4.1 Set Up Your Computer's IP Address
This section shows you how to set your Windows NT/2000/XP computer to automatically get an IP address.
This ensures that your computer can connect with your Prestige. Refer to your User's Guide for detailed IP
address configuration for other Windows and Macintosh computer operating systems.
1 In Windows XP, click start, Control Panel. In Windows 2000/NT, click Start, Settings, Control Panel.
2 In Windows XP, click Network Connections. In Windows 2000/NT, click Network and Dial-up
Connections.
3 Right-click Local Area Connection and then click Properties.
P-660H-D Series Quick Start Guide
CORRECTIVE ACTION
Make sure that you have the correct power adaptor connected to the Prestige, it is
plugged into an appropriate power source and the Prestige is turned on.
Check all cable connections. If the LEDs still do not turn on, you may have a hardware
problem. In this case, you should contact your local vendor.
Check the cable connection from your computer to the Prestige.
Make sure your computer's IP address is in the same subnet as the Prestige's IP
address (see Section 4.1 on page
Ping the Prestige from a computer on the LAN. Make sure your computer's Ethernet
adapter is installed and functioning properly. In the computer, click Start, (All)
Programs, Accessories and then Command Prompt. In the Command Prompt
window, type "ping" followed by the Prestige's LAN IP address (192.168.1.1 is the
default) and then press [ENTER]. The Prestige should reply; otherwise see
4.1 on page 9.
If the Prestige's IP address has changed, then enter the new one as the URL.
Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with
JavaScript enabled.
Make sure you enter the password correctly (the field is case sensitive).
If you've forgotten the Prestige's password, use the RESET button. Press the button in
for about 10 seconds (or until the PWR/SYS LED starts to blink), then release it. It
returns the Prestige to the factory defaults (password is 1234, LAN IP address
192.168.1.1 etc.; see your User's Guide for details).
Verify the Internet connection settings in the wizard. Make sure you entered the
correct user name and password if you are using PPPoE or PPPoA.
The Prestige stores the Internet connection settings that it detects using zero
configuration. Reset the Prestige to the factory defaults or manually configure it for
Internet access if you connect it to another DSL line with a different VPI and VCI.
9).
9
Section