Troubleshooting - Gogo Smart Tv Stick User Manual

Troubleshooting

THERE ARE SOME SIMPLE THINGS YOU CAN CHECK YOURSELF FIRST
If your GoGo Stick freezes at boot screen for more than 10 minutes, unplug and
re-insert power cable.
If the GoGo Logo remains on screen longer than 2 minutes, you may not have enough
power from your TV's USB service port. You will need to power the GoGo with the
supplied AC power supply adaptor.
Most technical issues on your GoGotvstick.com can be solved easily by following the advice
in this chapter.
For additional tips and troubleshooting information, contact support at:
Support: GoGotvstick.com
No Picture displaying
Have you selected the correct source, input or channel on your TV?
Are all your connections correct and secure?
Your GoGo Stick is connected to power via the AC adapter or through your TV's powered
USB port.
The GoGo Stick is securely connected to the HDMI port and your TV is set to the correct
input source. If you had trouble plugging the GoGo Stick into the HDMI port you can use
the included HDMI extension cable to give yourself more room.
Is the TV is turned on? Don't feel ashamed if this is the step that fixes it.
Try plugging your GoGo Stick into another HDMI port or another TV if available. If you find
it works on another TV then it was a USB power issue.
Remote Connectivity Issues
Check Batteries or fully charge the remote
Check that USB receiver is plugged into the GoGo Stick.
(Air Mouse) Try to reestablish pairing of the remote with the GoGo Stick by holding
down SELECT and HOME for 3 seconds with the remote held next to the receiver on
the GoGo Stick. Try pressing the on/off button on the remote to wake it from standby.
This can happen if you've been watching a long movie or had yourself a marathon
session on Netflix. The "GoGo" text on the remote is face up and pointed towards you.
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