Arris SURFboard SBG6400 User Manual
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Arris SURFboard SBG6400 User Manual

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  • Page 1 SURFboard ® SBG6400 DOCSIS 3.0 Wireless Gateway User Guide...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Enable or Disable WPS on Your Wireless Network ..................29 Set Up a Wireless Guest Network ..........................30 Change Your Wireless Network Name (SSID) ......................32 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 4 MAC Filtering ................................67 Port Filtering ................................67 Port Triggers ................................68 Port Forwarding ................................ 69 DMZ Host ................................... 71 Firewall Screens ................................72 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 5 Table 23: Firewall Remote Log - Field Descriptions ....................78 Figures Figure 1 – SBG6400 Front View ............................3 Figure 2 – SBG6400 Rear View ............................5 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 6 Figure 38 – Set Up Firewall Local Log Screen ......................39 Figure 39 – Parental Control-Change Time Zone Screen ..................40 Figure 40 – Firewall Parental Control Screen ......................41 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 7 Figure 72 – Firewall Parental Control Screen ......................75 Figure 73 – Firewall Local Log Screen ......................... 76 Figure 74 – Firewall Remote Log Screen ........................78 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 8: Safety And Regulatory Information

    It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. • This is to avoid damaging the device by local lightning strikes and other electrical surges. SURFboard SBG6400 Wireless Gateway • User Guide viii 365-095-26377 x.3...
  • Page 9 (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’ s authority to operate the equipment.
  • Page 10 For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 11 ARRIS Support website: www.arris.com/consumer. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.

  • Page 12: Getting Started

    In The Box Before installing the SBG6400, check that the following items are also included in the box. If any items are missing, please contact your service provider for assistance or call ARRIS Technical Support at 1-877-466-8646. Table 1: SBG6400 Package Contents...

  • Page 13: Additional Items Needed (Not Included)

    10.4 or higher ® UNIX • ® • Linux Contact Information For technical support and additional ARRIS product information: • Visit the ARRIS Support website: www.arris.com/consumer • Call ARRIS Technical Support: 1-877-466-8646 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3...

  • Page 14: Product Overview

    Green: Power is properly connected Scanning for a downstream (receive) Green: Non-bonded downstream channel connection channel is connected Blue*: High-speed Internet connection with bonded downstream channels SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 15: Wi-Fi Protected Setup™ (Wps)

    WPS automatically configures your wireless network connections and sets up wireless security. See Use the SBG6400 WPS Pairing Button for more information. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 16: Rear Panel

    Reset Your Gateway Settings for more information on an alternative method to reset the gateway settings using the SBG6400 Web Manager. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 17: Gateway Label

    • Gateway model name (SBG6400) • Gateway MAC address (HFC MAC ID) • Gateway serial number (S/N) SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 18: Installing The Gateway

    : The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6400 was properly installed and can connect to the Internet. Figure 3 – SBG6400 Connection Diagram SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 19: Establish An Internet Connection

    5. Enter 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press The ARRIS website should open. If it did not open, do one of the following: See Troubleshooting Tips for more information. •...

  • Page 20: Setting Up A Wireless Network Connection

    Setting Up a Wireless Network Connection ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must already have Internet access in your home before setting up a wireless network connection.
  • Page 21 Figure 5 – Login Alerts Screen The Login Alerts screen displays when you log in using the default username and password. ARRIS recommends changing the username and password for network security purposes. There are two options available: •...
  • Page 22 6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. Figure 7 – SBG6400 Quick Start Wizard Welcome Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 23 It should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your wireless network. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 24 Setting Up a Wireless Network Connection Note : ARRIS recommends that you change the default Wi-Fi Security Key to a more secure Prevent wireless password to protect your wireless network from unauthorized access. See Unauthorized Access for more information. 10. Click Next to open the Wi-Fi Security Configuration screen.
  • Page 25 12. Click Next to open the Review Settings screen and confirm your wireless network settings. Figure 11 – SBG6400 Quick Start Wizard-Step 5 of 6 Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 26: Set Up A Wireless Network Using Your Computer

    : The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer. The steps used here apply to Windows 7. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 27: Quick Connect Using The Windows Taskbar

    (SSID) later after you have completed your wireless network connection Change Your Wireless Network Name (SSID) here. See for more information. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 28 3. Select Connect automatically to set up your wireless devices for automatic connections to your home network upon log on. 4. Click Connect to open the Connect to a Network window. Figure 16 – Network Connection Window SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 29: Connect Using The Windows Control Panel

    1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 30 Figure 19 – Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually connect to a wireless network window. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 31 Setting Up a Wireless Network Connection Figure 20 – Manually Connect to a Wireless Network Window 6. Enter the ARRIS wireless network name or SSID (SBG6400-#####) for your SBG6400 in the Network name field. Do one of the following: •...

  • Page 32: Test Your Wireless Network Connection

    3. If applicable, press the WPS button on your WPS-enabled computer or other WPS device. 4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 33: Using The Gateway Web Manager

    5. If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or call ARRIS Technical Support for assistance. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 34 Figure 22 – SBG6400 Web Manager Main Screen Note : The Login Alerts screen below will display if you logged in using the default username and password. ARRIS recommends changing your username and password for network security Change the Default Username and Password purposes. See for more information.

  • Page 35: Gateway Web Manager Menu Options

    The SBG6400 main menu and related submenu option links are also displayed along the bottom of the SBG6400 Web Manager screen. To open a submenu option, click on the link. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 36: Get Help

    Web Manager function. General help information is available for any SBG6400 menu option when you click the Help button on that page. • Overview Help • Help Links • Field Level Help SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 37: Overview Help

    Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6400 Main Menu. The link opens the related configuration screen. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 38: Field Level Help

    To log out and close the SBG6400 Web Manager: • Click Logout located in the upper right corner of the screen above the SBG6400 Main Menu buttons. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 39: Configuring Your Wireless Network

    5. Keep the default network name (also listed on the gateway label) or enter a name of your choice for your wireless primary network in the Network Name (SSID) field. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 40: Enable Or Disable Wps On Your Wireless Network

    Enable or Disable WPS on Your Wireless Network From the Wireless Primary Network screen, go to the WPS Automatic Security Configuration section: Figure 30 – WPS Setup Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 41: Set Up A Wireless Guest Network

    6. Do one of the following to name your wireless guest network in the Guest Network Name (SSID) field: Keep the default guest network name. • Enter a new name of your choice. • SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 42 Note : If the DHCP server is disabled, you must assign static IP addresses to the guest network STAs. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 43: Change Your Wireless Network Name (Ssid)

    For security purposes and quick recognition of your wireless network, ARRIS recommends that you change the default SSID. You should also consider changing the default...

  • Page 44: Change The Wireless Channel

    SBG6400 can improve network connectivity (or signal strength) and avoid network interference. By default, the SBG6400 is set on Channel 1. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 45 Wi-Fi spectrum, there are multiple channels that overlap and thus degrade wireless network performance. Channels 1, 6, and 11 are used for better network performance and stability because they do not overlap. 5. Click Apply. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 46: Protecting & Monitoring Your Wireless Network

    Prevent Unauthorized Access To prevent unauthorized access and configuration to your wireless network, ARRIS recommends that you immediately change the default user name and password after connecting to the Internet and logging on to the SBG6400 for the first time.
  • Page 47 5. Click the Status button on the menu bar and then click Security to display the Status Security screen. 6. Confirm that Change Username is displayed in the drop-down selection box (see Figure 35). SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 48 8. Click Apply to update your user name. 9. Click Change Username drop-down arrow to display Change Password. Figure 36 – Change User Password Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 49: Set Up Firewall Protection

    Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers. 3. Select each Web filter that you want to set for the firewall. 4. Click Apply. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 50: Set Up Firewall Event Log Notifications

    Main Menu and then select Local Log. Figure 38 – Set Up Firewall Local Log Screen 2. Enter your email address in the Contact Email Address field. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 51: Set Up Parental Controls

    Note : Before setting up any Parental Control filters, you must first set the time zone on your SBG6400 for your current location. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 52 13. Select to Allow or Block Internet access for the time and days you set previously. 14. Select On or Off in the Enabled field to enable or disable this Parental Control restriction. 15. Click Apply, when done. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 53: Set Up Port Triggers

    7. Enter the ending port number of the Port Trigger range in the Target End Port field. 8. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 54: Set Up Port Forwarding

    See Figure 45 for a list of commonly used port numbers. Note : ARRIS recommends that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet.
  • Page 55 Internet Protocol drop-down list. • Select from the Enabled drop-down list to enable or disable port forwarding. • 6. Click Apply. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 56: Set Up The Dmz Host

    1. Click Advanced on the SBG6400 Main Menu bar. 2. Click DMZ Host from the Advanced submenu options. Figure 46 – Advanced DMZ Host Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 57: Store Remote Firewall Logs

    : Normally, the IP address of this SysLog server is hard-coded so that the address always agrees with the entry on this page. 4. Click Apply. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 58: Managing Your Gateway And Connected Networks

    Figure 48 – Device Status Button 3. Click Device Status button to open the SBG6400 Device Status screen. Figure 49 – Device Status Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 59: View The Gateway Product Information

    DOCSIS time server. To open the Status Connection screen: 1. Click Status on the SBG6400 Main Menu. 2. Click Connection from the Status submenu options. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 60: Back Up Your Gateway Configuration

    ARRIS recommends that you perform the gateway configuration backup using the SBG6400 default login username and password. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3...

  • Page 61: Restore Your Gateway Settings

    ( ) and password ( 1. Click Basic on the SBG6400 Main Menu. 2. Click Backup and Restore from the Basic submenu options. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 62: Reset Your Gateway Settings

    Using the SBG6400 Web Manager (this section) WARNING! This process also deletes any custom gateway configurations you may have already created. ARRIS recommends that you create a backup copy of your gateway configuration before resetting the gateway. See Back Up Your Gateway Configuration for more information.
  • Page 63 6. Click Status on the SBG6400 Main Menu. 7. Click Configuration from the Status submenu options to display the Status Configuration screen. Figure 54 – Status Configuration Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 64: Set Up Your Usb Storage Device

    Username: admin • Password: password • Note : For network security purposes, ARRIS recommends that you change the gateway default username and password. See Change the Default User Name and Password for more information. Set Up Your USB Storage Device The SBG6400 has one USB 2.0 port that can only be used to connect a USB hard drive or flash...

  • Page 65: Troubleshooting Tips

    (solid). • Check or update the latest drivers for your network adapters. • If none of the above solutions resolved the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. Cannot Send or Receive •...

  • Page 66: Front Panel Led Icons And Error Conditions

    • If you have cable television service, check your television to ensure your cable service is operating properly. • If none of the above solutions resolve the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for further assistance. Wireless devices cannot •...
  • Page 67 Wireless device is not connected wireless device is not detected to the network USB device is not detected USB device is not connected SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 68: Gateway Configuration Screen Definitions

    Gateway Configuration Screen Definitions Gateway Configuration Screen Definitions This section provides detailed field definitions for the following ARRIS SBG6400 network configuration screens: • Basic • Advanced • Firewall Basic Screens • Setup • DHCP • DDNS • Backup and Restore •...
  • Page 69 Gateway Configuration Screen Definitions Figure 56 – Basic Setup Screen (1 of 2) Figure 57 – Basic Setup Screen (2 of 2) SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 70: Table 7: Basic Setup Screen - Field Descriptions

    Select DHCP, Static IP address, L2TP (dhcp)-Layer 2 Tunneling Protocol with DHCP, or L2TP (static)- Layer 2 Tunneling Protocol with a static IP address. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 71: Dhcp

    Starting Local Address This is the starting IP address that the SBG6400 DHCP server automatically assigns to devices on your home network. Default is 192.168.0.2. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 72: Ddns

    Enter your user name for the Dynamic Domain Name system Password Enter your password for the Dynamic Domain Name system Host Name Enter the host name for the Dynamic Domain Name system SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 73: Backup And Restore

    Allows you to search for a file on your computer to retrieve or save the gateway configuration. Restore Restores a previously saved gateway configuration. Backup Creates a back up copy of the current gateway configuration. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 74: Usb Connect

    (NAS) Samba service from your home network. MediaServerName Server used to play the media contents of an external storage device connected on your home network. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 75: Advanced Screens

    You can use the Advanced Options to set the operating modes for adjusting how the SBG6400 routes IP traffic on your home network. Figure 62 – Advanced Options Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 76: Table 12: Advanced Options - Field Descriptions

    Enter the MAC address filter that you want to delete or block, then click Remove MAC Address button. Clear All button Deletes all of your MAC Address filters. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 77: Ip Filtering

    Select Enabled for each range of IP addresses you want to deny access to the SBG6400 WAN. Apply When done, click to activate and save your settings. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 78: Mac Filtering

    HTTP sites (or web surfing), you would create the following port filter and then click • Set Start Port to 80 • Set End Port to 80 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 79: Port Triggers

    Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 80: Port Forwarding

    A table of commonly used port numbers is also displayed on the page for your convenience. These are some of the ports used by common applications. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 81: Table 17: Advanced Port Forwarding - Field Descriptions

    Range of ports: Remote IP address and a specific range of port numbers (enter the first and last port numbers of the desired port range in the Start and End Port fields). SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 82: Dmz Host

    Table 18: Advanced DMZ Host - Field Descriptions Field Description DMZ Host Enter the IP address of the selected computer you are setting up as the DMZ host. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 83: Firewall Screens

    Flood Detection detects and blocks packet floods originating on both the LAN and WAN. You can block Java Applets, Cookies, ActiveX controls, pop up windows, and Proxies. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 84: Table 19: Firewall Protection Level - Field Descriptions

    • Checkmark to enable each filter that you want to set for the firewall. • Click Apply, when done. Allowed Services Listing of the websites you selected to allow access to from your home network. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 85: Parental Control

    Select your time zone. Automatically adjust for Select Yes or No if you want the time to change for Daylight Daylight Saving Time Saving Time. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 86: Table 21: Firewall Parental Control - Field Descriptions

    Enter the starting port number of the range of ports for which you want to block incoming or outgoing access. Default port is 0. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 87: Local Log

    Local log stored within the gateway and displayed in table form on the Local Log page Figure 73 – Firewall Local Log Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 88: Remote Log

    IP address of the SysLog server. Normally, the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3...

  • Page 89: Table 23: Firewall Remote Log - Field Descriptions

    Events configuration events. to Syslog server at Enter the last digit(s) of your SysLog server’s IP address. 192.168.0.x Possible values: 10 to 254 SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 90: Warranty Information

    (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller.
  • Page 91 Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every...
  • Page 92 ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-26377 x.3 07/15...

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