Troubleshooting; Customer Service - Bose VCS 10 Series II Owner's Manual

Maintaining Your Acoustimass

Troubleshooting

Problem
System does not
function at all
No sound
Sound is distorted
No bass
Not enough or
too much bass
No surround-sound

Customer service

14
®
10 Series II Speaker System
If you have a problem with your Acoustimass 10 Series II speakers, turn off your sound
source and try the solutions below. If you still have a problem, contact your Bose
arrange for service. Or, to contact Bose directly, refer to the inside back cover of this guide.
What to do
• Make sure the power cord of the receiver is plugged into an operating AC wall outlet and
that the unit is turned on.
• Be sure to select a source at the receiver (video, DVD, CD, tuner).
• Check the speaker connections. Turn the unit ON.
• Increase the volume.
• Disconnect any headphones.
• Make sure speaker cable is not damaged.
• Reduce the volume of any external components connected to the receiver.
• Make sure the speaker connections at the receiver or amplifier are correct (+ to + and - to -).
• If you are using Dolby Digital (AC-3) programming, verify that the settings are correct at the
receiver. Be sure the source material (laserdisc, DVD, or broadcast programming) is Dolby
Digital encoded.
• Move the Acoustimass module closer to a wall or corner to increase bass. Move it farther
from a wall or corner to decrease bass.
• Set the "Loudness" or "Bass Boost" control on your receiver to increase or decrease bass.
• To get the full performance benefit, your HiFi Stereo VCR or stereo television must be
connected to a home theater receiver.
• Make sure your receiver is set to a surround-sound mode.
For additional help in solving problems, contact Bose customer service. See the inside back
cover for Bose customer service offices and phone numbers.
October 22, 2001
®
dealer to
AM19464_02_V.pdf