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Xerox DocuPrint N17 User Manual

Network laser printers
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Download this manual See also: Service Manual, Function Manual
The Xerox
DocuPrint N17 and
N17b Network Laser
Printers
User Guide
Version 1.8

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Summary of Contents for Xerox DocuPrint N17

  • Page 1 The Xerox DocuPrint N17 and N17b Network Laser Printers User Guide Version 1.8...
  • Page 2 XEROX®, The Document Company®, the stylized X, DocuPrint, and N17 are trademarks of Xerox Corporation or its subsidiaries. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

  • Page 3: Table Of Contents

    Printing a Configuration Sheet ... 1-10 Chapter 2 Printer Management Software and Drivers ... 2-1 Using CentreWare DP with the DocuPrint N17... 2-2 DocuPrint N17 PCL Printer Drivers ... 2-3 DocuPrint N17 PostScript Printer Drivers ... 2-4 Driver Features ... 2-5 Installing CentreWare and Drivers...
  • Page 4 Chapter 3 Chapter 4 Chapter 5 TOC-2 DocuPrint N17/N17b User Guide Using the Control Panel ... 3-1 Control Panel Features... 3-2 The Display ... 3-3 Menu Options... 3-4 Paper Loading and Orientation ... 4-1 Selecting Paper... 4-2 Storing Paper... 4-5 Loading Paper...
  • Page 5 Replacing the EP Cartridge ... 6-2 Replacing the Fuser Cartridge/BTR... 6-5 Chapter 7 Troubleshooting ... 7-1 Diagnostic Message Display... 7-2 Printer Operation Problems... 7-3 Chapter 8 References ... 8-1 Further References ... 8-2 Appendix A CE Declaration ... A-1 DocuPrint N17/N17b User Guide TOC-3...
  • Page 6 TOC-4 DocuPrint N17/N17b User Guide...

  • Page 7: Getting Started

    Getting Started DocuPrint N17 and N17b Models ... 1-2 User Documentation Roadmap ... 1-3 How Much of This Book Must I Read? ... 1-6 Printer Components ... 1-7 Installing Your Printer ... 1-8 Printing a Configuration Sheet ... 1-10 Chapter 1: Getting Started...

  • Page 8: Docuprint N17 And N17B Models

    DocuPrint N17 and N17b Models DocuPrint N17/N17b User Guide This book is for use with both the Xerox DocuPrint N17 and DocuPrint N17b Network Laser Printers. The DocuPrint N17 contains all the components of the DocuPrint N17b, plus the following: •...

  • Page 9: User Documentation Roadmap

    This section serves as a roadmap for the printed and CD documentation Your DocuPrint N17 printer was packaged with the following pieces of printed documentation: • Quick Install Guide, which shows you how to get your printer up and running.

  • Page 10: Docuprint N17 Product Cd

    User Documentation Roadmap DocuPrint N17 Product CD DocuPrint N17/N17b User Guide Your DocuPrint N17 printer was also packaged with a CD that contains the following pieces of information: • User Guide (electronic version of this book) • Quick Network Install Guide •...

  • Page 11: Using The Cds

    User Documentation Roadmap Using the CDs The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader (provided on the CD if you do not already have it installed). These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is...

  • Page 12: How Much Of This Book Must I Read

    How Much of This Book Must I Read? How Much of This Book Must I Read? DocuPrint N17/N17b User Guide Use this book as a reference for: • Getting Started (Chapter 1: Getting Started) • Information about CentreWare and installing printer...

  • Page 13: Printer Components

    MBF (Multi-bypass Tray) MBF Release Point Tray 1 Rear View Option Interface Cover Rear Cover Power Inlet Ethernet Ports (N17 only) Parallel Port Serial Port Diagnostic LED Ethernet LED (N17 only) Port for Optional Network Card The major printer components are indicated below.

  • Page 14: Installing Your Printer

    • The 2,500 Sheet Feeder and Envelope Feeder have installation instructions in their boxes, while the other N17 options have wordless instructions on their boxes. • The DocuPrint N17 itself comes with a Quick Start Card which guides you on your initial installation of the printer.
  • Page 15 • Chapter 2 of this guide provides some direction on how to install your DocuPrint N17 drivers and CentreWare software. More information is provided on the CD. • More detailed information about installation can also be found in your CentreWare Users Manual, contained on the Printer Management Software CD that comes with your DocuPrint N17.

  • Page 16: Printing A Configuration Sheet

    A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet. The following operator sequence from the DocuPrint N17 Control Panel will cause a Configuration Sheet to be printed: 1.

  • Page 17: Printer Management Software And Drivers

    Printer Management Software and Drivers Using CentreWare DP with the DocuPrint N17 ... 2-2 DocuPrint N17 PCL Printer Drivers ... 2-3 DocuPrint N17 PostScript Printer Drivers ... 2-4 Driver Features ... 2-5 Installing CentreWare and Drivers ... 2-7 Chapter 2: Printer Management Software and Drivers...

  • Page 18: Using Centreware Dp With The Docuprint N17

    Xerox CentreWare DP is easy-to-use printer management software for Xerox printers. Through the ease of point-and-click navigation, you can install, connect, and configure the DocuPrint N17 on a network, quickly and easily. CentreWare DP provides network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N17 printers.

  • Page 19: Docuprint N17 Pcl Printer Drivers

    DocuPrint N17 The DocuPrint N17 supports the PCL Emulation printer drivers listed in Table 2.2. To take full advantage of all the PCL Printer printer's features when printing PCL jobs, install the appropriate DocuPrint N17 PCL Emulation printer Drivers driver(s).

  • Page 20: Docuprint N17 Postscript Printer Drivers

    DocuPrint N17 PostScript Printer Drivers DocuPrint N17/N17b User Guide The DocuPrint N17 supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing PostScript jobs, install the appropriate DocuPrint N17 printer driver(s).

  • Page 21: Driver Features

    In the table, Uni drivers refers to universal drivers, while Custom drivers are Xerox custom drivers. Xerox custom drivers are recommended for use with the DocuPrint N17 since they will generally support the most DocuPrint N17 features. Chapter 2: Printer Management Software and Drivers...
  • Page 22 Driver Features Table 2.4 DocuPrint N17 driver features Image Cover Driver Quality Sheets Windows 3.1x (Custom) Windows 95 (Custom) Windows NT 3.5.1 (Uni) Windows NT 4.0 (Uni) Windows 3.1x (Custom) Windows 95 (Custom) Windows NT 3.5.1 (Uni) Windows NT 4.0 (Custom)

  • Page 23: Installing Centreware And Drivers

    Installing CentreWare and Drivers Installing Inside the cover of the DocuPrint N17 CDs which come with your printer, are booklets which give you CentreWare and instructions on how to load both your DocuPrint N32 drivers and your DocuPrint N17 CentreWare software Drivers (depending on your software environment).
  • Page 24 DocuPrint N17/N17b User Guide...

  • Page 25: Using The Control Panel

    Using the Control Panel Control Panel Features ... 3-2 The Display ... 3-3 Menu Options ... 3-4 Chapter 3: Using the Control Panel...

  • Page 26: Control Panel Features

    Indicator lights Control keys (8) DocuPrint N17/N17b User Guide The DocuPrint N17 Control Panel (Figure 3.1) serves two purposes: 1. It displays information about the status of the printer (or the job in process) and 2. It provides the means for changing printer settings to control how the DocuPrint N17 operates.

  • Page 27: The Display

    The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, you see the following message on the display: Ready...

  • Page 28: Menu Options

    Administrator Guide. In addition, Chapter 3 of the System Administrator Guide lists all the operations associated with the DocuPrint N17 Control Panel keys and lists the specific key processes which need to be executed to set any of these DocuPrint...
  • Page 29 Figure 3.2 DocuPrint N17 Menu Map Cancel Job Job Menu Form Feed Password Menu Enter Password Tray Menu Font Number PCL Menu Pitch Point Size Form Length Symbol Set Line Terminat. PostScript Menu Print Errors Binary PS System Menu Port Enable...
  • Page 30 DocuPrint N17/N17b User Guide...

  • Page 31: Paper Loading And Orientation

    Paper Loading and Orientation Selecting Paper ... 4-2 Storing Paper ... 4-5 Loading Paper ... 4-6 Using Tray 1 ... 4-6 Using the MBF ... 4-9 Using the 500-sheet Paper Deck and Cassette ... 4-14 Using the High Capacity Feeder ... 4-17 Using the Envelope Feeder ...

  • Page 32: Selecting Paper

    DocuPrint N17/N17b User Guide This chapter will help you understand what kinds of paper you can use with the DocuPrint N17 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DocuPrint N17.
  • Page 33 • Glued paper • Paper with special coating • Paper unable to withstand a temperature of 150º C (302º F) • Thermal paper • Carbon paper • Paper with paper fasteners, ribbons, tape, etc. attached • Heavily textured paper • Label stock with exposed backing sheets Chapter 4: Paper Loading and Orientation Selecting Paper...
  • Page 34 Selecting Paper Table 4.1 Acceptable media sizes for all DocuPrint N17 paper trays Paper Size Letter (8.5x11” / 216x279mm) Folio (8.5x13” / 216x330mm) Legal (8.5x14” / 216x356mm) Executive (7.25x10.5” / 184x267mm) Statement (5.5x8.5” / 140x216mm) (210x297mm) (148x210mm) ISO B5 (176x250mm) Envelope COM-10 (4.12x9.5”...

  • Page 35: Storing Paper

    Storing Paper The DocuPrint N17’s print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low •...

  • Page 36: Loading Paper

    Loading Paper Using Tray 1 DocuPrint N17/N17b User Guide The DocuPrint N17 accepts paper into Tray 1 (see below), the MBF (see page 4-9), the optional 500-sheet Paper Deck and Cassette (see page 4-14), the optional 2,000-sheet High Capacity Feeder (see page 4-17), and the optional Envelope Feeder (see page 4-20).
  • Page 37 Slide end guide B (2) out to align it with end guide A (1). Load paper so that it is under both the metal stop tab and the plastic fill tabs and adjust the side guide to the edge of the stack as needed. Refer to Figure 4.1 on page 4-8 for correct paper orientation.
  • Page 38 Loading Paper Top View Drilled paper (simplex or duplex printing) Letterhead (duplex printing) Letterhead (simplex printing) DocuPrint N17/N17b User Guide Figure 4.1 Tray 1 paper orientation...

  • Page 39: Using The Mbf

    Using the MBF The MBF accepts all paper sizes, weights and types listed in the section“Selecting Paper” (page 4-2). The MBF holds: • 100 sheets of 20 lb (75 g/m2) paper • 30 transparencies or 25 sheets of label paper •...
  • Page 40 Loading Paper 4-10 DocuPrint N17/N17b User Guide Fan transparencies and label paper before loading in the tray. Insert paper along the left side of the tray, under the plastic maximum fill tab (1). Refer to Figure 4.2 on page 4-12 for correct paper orientation.
  • Page 41 When feeding envelopes, slide the end of the envelope stopper over the end of the envelope stack. Refer to Figure 4.3 on page 4-13 for correct envelope orientation. The envelope stopper keeps envelopes from backing out of the stack while feeding. Because the MBF does not have a paper size sensor, you must tell the printer which size paper is loaded via the MBF Size item in the Control Panel’s Tray Menu.
  • Page 42 Loading Paper Top View Drilled paper (simplex or duplex printing) Letterhead (simplex printing) Letterhead (duplex printing) 4-12 DocuPrint N17/N17b User Guide Figure 4.2 MBF paper orientation...
  • Page 43 Top View Standard orientation (PCL) Alternate orientation For PostScript applications: Some PostScript applications require that the envelopes/post cards be loaded with the return address corner on the right side of the stack and leading as the envelopes/post cards go into the printer. Test your application for proper orientation.

  • Page 44: Using The 500-Sheet Paper Deck And Cassette

    Using the 500-sheet Paper Deck and Cassette 4-14 DocuPrint N17/N17b User Guide The optional 500-sheet Paper Deck and Cassette holds 500 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” (page 4-2) for acceptable paper sizes and weights.
  • Page 45 If you are not changing paper size, go to Step 2. Adjust the end and width guides to fit the size of paper you are loading. Lift up one side of the end guide (1) at the rear of the tray, then lift up the other side of the end guide.
  • Page 46 Loading Paper Top View Drilled paper (simplex or duplex printing) Letterhead (duplex printing) Letterhead (simplex printing) 4-16 DocuPrint N17/N17b User Guide Figure 4.4 500-sheet Paper Deck paper orientation...

  • Page 47: Using The High Capacity Feeder

    Loading Paper Using the High The optional High Capacity Feeder (HCF) holds 2,000 sheets of 20 lb (75 g/m2) paper. Refer to the section Capacity Feeder “Selecting Paper” (page 4-2) for acceptable paper sizes and weights. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.) When the HCF is installed, it can be accessed using your...
  • Page 48 Loading Paper 4-18 DocuPrint N17/N17b User Guide Open the paper drawer, and wait until tray fully lowers. If you are not changing paper size, go to Step 3 below. Otherwise, continue to Step 2. Adjust the end and side paper guides for paper size.
  • Page 49 Top View Legal size paper guide position Folio size paper guide position A4 size paper guide position Letter size paper guide position Drilled paper (simplex or duplex printing) A4 size paper guide position Letter/legal/folio size paper guide position Letterhead (duplex printing) Letterhead (simplex printing) Figure 4.5 High Capacity Feeder paper orientation...

  • Page 50: Using The Envelope Feeder

    4-20 DocuPrint N17/N17b User Guide The Envelope Feeder is an optional paper handling device available for the DocuPrint N17. Refer to Table 4.1 on page 4-4 for acceptable envelope sizes. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.)
  • Page 51 Stack the envelopes face up with the stack against the feeder’s left edge. For PCL applications: The corner for the return address should be on the left side of the stack and trailing as the envelopes go into the printer (as shown at left). For PostScript applications: Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack and leading...

  • Page 52: Automatic Tray Switching

    Automatic Tray Switching Automatic Tray Switching 4-22 DocuPrint N17/N17b User Guide Automatic tray switching, available for both PCL and PostScript jobs, enables you to group two or more input trays together into one logical tray, and in a specific order in which the trays will be searched to satisfy an input request.

  • Page 53: Paper Size/Type Mismatch

    Paper Size/Type Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by Mismatch running out of paper in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer.

  • Page 54: Duplex (Two-Sided) Printing

    Duplex (Two-Sided) Printing Duplex (Two-Sided) Printing 4-24 DocuPrint N17/N17b User Guide Once the optional Duplex Module is installed, you can print two-sided (duplex) jobs. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.)

  • Page 55: Print Orientation And Control Panel Settings

    Print Orientation and Control Panel Settings Figure 4.6 Duplex binding orientation and Control Panel menu settings Portrait Orientation: Set Duplex to Long Edge. Landscape Orientation: Set Duplex to Long Edge. To ensure that duplex jobs print in the proper orientation, set the Duplex option (in the System Menu) to the appropriate setting (see Figure 4.6).
  • Page 56 4-26 DocuPrint N17/N17b User Guide...

  • Page 57: Clearing Jams And Jam Recovery

    Clearing Jams and Jam Recovery Paper Jams ... 5-2 Clearing Paper Jams ... 5-3 What Causes a Paper Jam? ... 5-2 Tray 1 Jam ... 5-7 MBF Jam ... 5-8 Tray 2 Jam with 500-sheet Paper Deck and Cassette ... 5-9 Tray 3 Jam with 500-sheet Paper Deck and Cassette ...

  • Page 58: Paper Jams

    What Causes a Paper Jam? DocuPrint N17/N17b User Guide Your DocuPrint N17 printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.

  • Page 59: Clearing Paper Jams

    Clearing Paper Jams Clearing Paper Table 5.1 on page 5-4 lists the types of paper jams that may occur. If you see a Control Panel message that Jams indicates a paper jam, find the message in the left-hand column and perform the accompanying steps to clear the paper jam.
  • Page 60 Remove EnvFeeder Open Front Cover then: Remove Jam Envel DocuPrint N17/N17b User Guide Description/Corrective Action Use the procedure “Paper Mismatch Jam” (page 5-17). Use the procedure “EP Cartridge Jam” (page 5-16). Use the procedure “Paper Exit Jam” (page 5-15).
  • Page 61 Table 5.1 Paper jam messages (continued) Message A paper jam has occurred at or before the printer’s input sensor. The paper was Tray 1 Jam- fed (or intended to be fed) from Tray 1. Open Tray 1 ACTION: followed by: Open Front Cover Remove Jam Sheet A paper jam has occurred at or before the printer’s input sensor.
  • Page 62 Open All Trays ACTION: followed by: Open Front Cover Remove Jam Sheet DocuPrint N17/N17b User Guide Description/Corrective Action Use the procedure “OCT Jam” (page 5-13). Use the procedure “Misfeed Jam at Startup” (page 5-18). Table 5.1 Page 3 of 3...

  • Page 63: Tray 1 Jam

    Tray 1 Jam Follow the procedure below to clear a paper jam from Tray 1 when the Control Panel displays the message: Remove Tray 1 (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the EP Cartridge. Remove the jammed sheet.

  • Page 64: Mbf Jam

    Clearing Paper Jams MBF Jam DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam from the Multi-bypass Feeder (MBF) when the Control Panel displays the message: MBF Jam- Remove All Paper Remove all paper from the MBF (1).

  • Page 65: Tray 2 Jam With 500-Sheet Paper Deck And Cassette

    Tray 2 Jam with 500-sheet Paper Deck and Cassette Follow the procedure below to clear a paper jam from Tray 2 when Tray 2 is a 500-sheet Paper Deck and Cassette and the Control Panel displays the message: Tray 2 Jam- Open Tray 2 Remove Tray 2 (1).

  • Page 66: Tray 3 Jam With 500-Sheet Paper Deck And Cassette

    Tray 3 Jam with 500-sheet Paper Deck and Cassette 5-10 DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam from Tray 3 when Tray 3 is a 500-sheet Paper Deck and Cassette and the Control Panel displays the message:...

  • Page 67: Tray 2 Or Tray 3 Jam With 2,000-Sheet Hcf

    Tray 2 or Tray 3 Jam with 2,000-sheet HCF Follow the procedure below to clear a paper jam from Tray 2 or Tray 3 when the specified tray is the 2,000-sheet High Capacity Feeder (HCF) and the Control Panel displays the message: Tray 2 Jam- Open Tray 2 Tray 3 Jam-...

  • Page 68: Envelope Feeder Jam

    Clearing Paper Jams Envelope Feeder Jam 5-12 DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam from the Envelope Feeder when the Control Panel displays the message: Env. Feeder Jam- Remove All Envel Remove all envelopes from the Envelope Feeder (1).

  • Page 69: Oct Jam

    OCT Jam Follow the procedure below to clear a paper jam from the Offset Catch Tray (OCT) when the Control Panel displays the message: Open the printer’s rear cover (1). Open the OCT’s rear cover (2). Remove the jammed paper. Close the OCT’s rear cover.

  • Page 70: Duplex Module Jam

    Clearing Paper Jams Duplex Module Jam 5-14 DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam from inside the rear cover when a Duplex Module is installed and the Control Panel displays the message: Paper Jam- Open Rear Cover Open the rear cover (1).

  • Page 71: Paper Exit Jam

    Paper Exit Jam Follow the procedure below to clear a paper jam inside the rear cover when the Control Panel displays the message: Open the rear cover (1). Remove the jammed paper. If you do not see the jammed paper, remove the Duplex Module, remove the jammed paper, then replace the Duplex Module.

  • Page 72: Ep Cartridge Jam

    Clearing Paper Jams EP Cartridge Jam 5-16 DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam from inside the front cover when the Control Panel displays the message: Paper Jam- Open Front Cover Remove the Envelope Feeder if installed.

  • Page 73: Paper Mismatch Jam

    Paper Mismatch Jam Follow the procedure below to clear a paper jam when the Control Panel displays the message: Paper Size Jam- Open Rear Cover Change the loaded paper to the correct size. Open the rear cover (1). Remove the jammed paper. Close the rear cover.

  • Page 74: Misfeed Jam At Startup

    Clearing Paper Jams Misfeed Jam at Startup 5-18 DocuPrint N17/N17b User Guide Follow the procedure below to clear a paper jam when the Control Panel displays the message: Tray Jam- Open All Trays Remove all trays (1). Remove the Envelope Feeder if installed.

  • Page 75: Fuser Jam

    Fuser Jam Follow the procedure below to clear a paper jam when paper is jammed in the fuser. Power OFF the printer and disconnect the power cord. Open the rear cover. Let the fuser area cool for 40 minutes. Remove the Duplex Module, if installed. Remove the screw at the left side of the fuser cover (1).
  • Page 76 5-20 DocuPrint N17/N17b User Guide...

  • Page 77: Chapter 6 Replacing Consumables

    Replacing Consumables Replacing the EP Cartridge ... 6-2 Replacing the Fuser Cartridge/BTR ... 6-5 Chapter 6: Replacing Consumables...

  • Page 78: Replacing The Ep Cartridge

    Remove the old EP cartridge by lifting it towards the rear of the printer then pulling it up and out. Do not discard the old EP cartridge. Return it to Xerox. Refer to the printed instructions accompanying the EP cartridge.
  • Page 79 Remove the new EP cartridge from its wrapper. Gently shake the EP cartridge several times to evenly distribute the toner. Remove the tape strip. Chapter 6: Replacing Consumables Replacing the EP Cartridge...
  • Page 80 Replacing the EP Cartridge DocuPrint N17/N17b User Guide Insert the EP cartridge into the guide channels marked by the arrows inside the front cover. Push in until it clicks in place, then close the front cover.

  • Page 81: Replacing The Fuser Cartridge/Btr

    Replacing the Fuser Cartridge/ Replacing the Fuser Cartridge/BTR • The fuser area is extremely hot. Turn the printer OFF and allow it to cool for 40 minutes before replacing an existing fuser cartridge. • Replacing the BTR (Bias Transfer Roll) requires removing the EP cartridge.
  • Page 82 Replacing the Fuser Cartridge/BTR DocuPrint N17/N17b User Guide Remove the Duplex Module by pushing the green lock buttons on either side of it. Remove the mounting screws from the printer as shown at left, and set them aside. Pull out the old fuser cartridge by the tabs on either side...
  • Page 83 Replacing the Fuser Cartridge/BTR Slide the new fuser cartridge into the printer. Secure the fuser cartridge by replacing the mounting screws that were removed in Step 5 on page 6-6. If you do not need to re-install the Duplex Module, close the rear cover and skip to Step 11.
  • Page 84 Replacing the Fuser Cartridge/BTR DocuPrint N17/N17b User Guide Make sure the green side-locks at both ends click into position. Then close the rear cover. Open the front cover and remove the EP cartridge by lifting it towards the rear of the printer then pulling it up and out.
  • Page 85 Replacing the Fuser Cartridge/BTR Use the BTR removal tool to release the right side of the BTR. Lift the BTR out of the printer. Insert the new BTR, making sure it is seated properly. Chapter 6: Replacing Consumables...
  • Page 86 Replacing the Fuser Cartridge/BTR 6-10 DocuPrint N17/N17b User Guide Pull the tab to remove the BTR’s protective covering. Re-insert the EP cartridge into the guide channels marked by the arrows inside the top cover. Push in until it clicks in place, then close the front cover.

  • Page 87: Chapter 7 Troubleshooting

    Troubleshooting Diagnostic Message Display ... 7-2 Printer Operation Problems ... 7-3 Chapter 7: Troubleshooting...

  • Page 88: Diagnostic Message Display

    Guide also contains a discussion of Print Quality symptoms and possible corrective actions. If you have a problem with your DocuPrint N17 printer, and you cannot solve the problem using the actions suggested in Table 7.1 on page 7-3 of this guide, consult Chapter 6 of the DocuPrint N17 System Administrator Guide.

  • Page 89: Printer Operation Problems

    • If the correct PDL is enabled and the printer continues not to print, contact your dealer or Xerox. Consult Table 7.1 for corrective actions when the printer will not print or when the printed output is not what you expect.
  • Page 90 • If fonts print on the Font List, your print job may need correcting. • If fonts do not print on the Font List, reload the fonts and print another PCL or PostScript Font List. DocuPrint N17/N17b User Guide Action Table 7.1 Page 2 of 4...
  • Page 91 Table 7.1 Printer operation problems (continued) Problem PostScript commands are 1. Make certain that the software application you are using to create your job is printed instead of the configured properly. Refer to your software documentation. PostScript job. 2. The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent.
  • Page 92 Printer operation problems (continued) Problem A PostScript or PCL job 1. Check that you are using a DocuPrint N17 PostScript printer driver. fails to print. 2. For a PostScript job, set the Print Errors item in the PostScript Menu to On and resend the job.

  • Page 93: Chapter 8 References

    References Chapter 8: References...

  • Page 94: Further References

    Guide • Extended Paper Handling Capabilities Chapter 2 of the DocuPrint N17 System Administrator Guide • Use of the DocuPrint N17 Optional Hard Disk Drive and Flash SIMMs Chapter 5 of the DocuPrint N17 System Administrator Guide • DocuPrint N17 Ordering Information...
  • Page 95 Information The DocuPrint N17 Technical Information Guide (on the DocuPrint N17 CD) • DocuPrint N17 Support Information The DocuPrint N17 Support Brochure or your warranty booklet • Network Installation Information The DocuPrint N17 Quick Network Installation Guide • DocuPrint N17 CentreWare Information...
  • Page 96 DocuPrint N17/N17b User Guide...

  • Page 97: Appendix Ace Declaration

    CE Declaration This Appendix contains the “CE Declaration” which only applies to European Countries. Appendix A: CE Declaration...
  • Page 98 CE Declaration DocuPrint N17/N17b User Guide...
  • Page 99 CE Declaration Appendix A: CE Declaration...
  • Page 100 DocuPrint N17/N17b User Guide...
  • Page 101 Numerics 500-sheet Paper Deck and Cassette Loading 4-14 to 4-16 Bias Transfer Roll Replacing 6-5 to 6-10 CentreWare DP 2-2 Control Panel 3-2 to 3-4 Display 3-3 Drivers, see Printer drivers Duplex Module Acceptable paper sizes 4-4, 4-24 Acceptable paper weights 4-2 Using 4-24 to 4-25 Duplex printing 4-24 to 4-25 Paper orientation 4-25...
  • Page 102 PostScript 2-4 Standard Bin Acceptable paper sizes 4-4 Transparencies Acceptable sizes 4-4 Loading, see Paper loading IX-2 DocuPrint N17/N17b User Guide Tray 1 Acceptable paper sizes 4-4 Acceptable paper weights 4-2 Loading 4-6 to 4-8 Tray 2 Acceptable paper sizes 4-4...

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