Xerox DocuPrint C15 User Manual
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Xerox DocuPrint C15 User Manual

Xerox DocuPrint C15 User Manual

Color inkjet printer
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The Xerox
DocuPrint C15
Color Inkjet Printer
User Guide
Version 1.0

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Summary of Contents for Xerox DocuPrint C15

  • Page 1 The Xerox DocuPrint C15 Color Inkjet Printer User Guide Version 1.0...
  • Page 2 This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.

  • Page 3: Table Of Contents

    Contents Safety Notes ... 1 Note, Caution and Warning Symbols ... 2 Electrical Safety ... 3 Maintenance Safety... 4 Operational Safety ... 5 Getting to Know Your Printer ... 1-1 Chapter 1 Introduction ... 1-2 Printer Features ... 1-3 Print Speed ... 1-3 Resolution ...
  • Page 4 Chapter 2 Chapter 3 TOC-2 Xerox DocuPrint C15 Color Inkjet Printer User Guide DocuPrint C15 Printer CD... 1-8 Loading Print Media ... 2-1 Printer Capacity... 2-3 Main Tray ... 2-3 Auxiliary Tray ... 2-3 Output Tray ... 2-3 Recommended Media ... 2-4 Media Weights...
  • Page 5 Basic Functions... 3-6 Special Functions... 3-7 Indicator Light... 3-8 Instructions on the Printer... 3-10 On the Printer Casing... 3-10 Inside of Cover ... 3-10 Maintaining the Printer ... 4-1 Chapter 4 Print Cartridge Care and Precautions ... 4-2 Removing and Replacing Print Cartridges ... 4-3 Cleaning Print Cartridges ...
  • Page 6 TOC-4 Xerox DocuPrint C15 Color Inkjet Printer User Guide...

  • Page 7: Safety Notes

    Safety Notes The Xerox DocuPrint C15 Color Inkjet Printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes...

  • Page 8: Note, Caution And Warning Symbols

    Note, Caution and Warning Symbols Note, Caution and Warning Symbols DocuPrint C15 Color Inkjet Printer User Guide Throughout this User Guide and the other DocuPrint guides, several symbols are used to emphasize useful, important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer.

  • Page 9: Electrical Safety

    Electrical Safety • Use the power cord supplied with your DocuPrint C15 printer. • Do not place the printer where people may step on the power cord. • Do not place objects on the power cord. • Do not override or disable electrical or mechanical interlocks.

  • Page 10: Maintenance Safety

    Maintenance Safety Maintenance Safety DocuPrint C15 Color Inkjet Printer User Guide • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of unapproved supplies can cause poor performance and could create a dangerous situation.

  • Page 11: Operational Safety

    Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.
  • Page 12 Operational Safety DocuPrint C15 Color Inkjet Printer User Guide • Do not place the printer near a heat source or in direct sunlight. • Do not place the printer in line with the cold air flow from an air-conditioning system.

  • Page 13: Chapter 1 Getting To Know Your Printer

    Resident Font ... 1-4 Character Sets ... 1-5 Connectivity ... 1-6 Printer Driver Software ... 1-6 Printer Components ... 1-7 DocuPrint Documentation ... 1-8 Printer Documentation ... 1-8 DocuPrint C15 Printer CD ... 1-8 Chapter 1: Getting to Know Your Printer...

  • Page 14: Introduction

    Introduction Introduction DocuPrint C15 Color Inkjet Printer User Guide In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform...

  • Page 15: Printer Features

    Printer Features Printer Features Your DocuPrint C15 has many features that will help you achieve the printing results you need for your specific print job. This section will help you become familiar with your printer’s features and capabilities. Print Speed...

  • Page 16: Resolutions With Selected Media

    Intelligent color paper Manual 600 x 300 dpi resolution Resident Font DocuPrint C15 Color Inkjet Printer User Guide Table 1.1 lists resolution for selected media depending upon the image setting and the quality selected from the print driver. Fast Quality...

  • Page 17: Character Sets

    Character Sets The following table lists the supported character sets for the DocuPrint C15 printer. Table 1.2 CP 210 Greece CP 437 International CP 850 Multilingual CP 851 Greece CP 852 Latin 2 CP 857 Turkey CP 860 Portugal CP 862 Hebrew...

  • Page 18: Connectivity

    Connectivity Printer Driver Software DocuPrint C15 Color Inkjet Printer User Guide The DocuPrint C15 comes with a Centronics parallel port that accepts a standard, bi-directional IEEE 1284 B-type interface cable. The printer’s parallel port supports Windows 95/98 Plug and Play standards.

  • Page 19: Printer Components

    Manual Feeder Slot Two Inkjet Print Cartridges (Color and Black) DocuPrint C15 CD-ROM Documentation The major components of the DocuPrint C15 are indicated in Figure 1.1 below. Figure 1.1 DocuPrint C15 printer components Chapter 1: Getting to Know Your Printer Printer Components...

  • Page 20: Docuprint Documentation

    • Supplies/Options Guide which lists consumables for your printer • Software License Agreement Your DocuPrint C15 was also packaged with a CD that contains the following information: • User Guide (electronic version of this book) • Printer Drivers The majority of driver documentation is provided via the Help files included with the drivers.

  • Page 21: Chapter 2 Loading Print Media

    Loading Print Media Printer Capacity ... 2-3 Main Tray ... 2-3 Auxiliary Tray ... 2-3 Output Tray ... 2-3 Recommended Media ... 2-4 Media Weights ... 2-4 Media Sizes ... 2-5 Loading Media ... 2-7 Feed Sequence ... 2-7 Loading the Main Tray ... 2-8 Loading Standard Size Media ...
  • Page 22 Loading Print Media DocuPrint C15 Color Inkjet Printer User Guide Photographic Paper ... 2-16 Transparencies ... 2-16 T-shirt Transfers ... 2-16 Note Cards ... 2-16...

  • Page 23: Printer Capacity

    Auxiliary Tray Output Tray This chapter will help you understand what kinds of media you can use with the DocuPrint C15 and how to properly load paper and other media to create the documents you need. The Main Tray capacity is: •...

  • Page 24: Recommended Media

    Recommended Media Recommended Media Media Weights DocuPrint C15 Color Inkjet Printer User Guide The C15 supports printing on: • Plain paper • Transparencies • High resolution/coated papers • Photo/glossy papers • Envelopes • Note cards • T-Shirt transfers The C15 supports the following media weights: Main and Auxiliary Trays •...

  • Page 25: Media Sizes

    Media Sizes The printer cannot detect the size of the media you are inserting. Always verify that the size of the media you use corresponds to the setting in your printer driver. Table 2.1 lists the media sizes acceptable to the printer. Table 2.1 Media Size Legal...
  • Page 26 Recommended Media DocuPrint C15 Color Inkjet Printer User Guide Table 2.1 Acceptable media sizes (continued) Media Size Envelope B5 176 x 125mm Envelope Com #10 4.13 x 9.5” Envelope C5 162.1 x 228.9mm Envelope C6 114 x 162mm Envelope DL...

  • Page 27: Loading Media

    Manual Feeder Slot. When paper is inserted into all three input sources at the same time and you select Automatic in the printer driver, the C15 will feed paper in the following order: 1. Manual Feeder Slot 2. Auxiliary Tray 3.

  • Page 28: Loading The Main Tray

    Loading the Main Tray Loading the Main Tray Loading Standard Size Media DocuPrint C15 Color Inkjet Printer User Guide This section includes instructions for loading paper into the Main Tray. Do NOT add new paper to paper that is already in the Main Tray without first removing and fanning it together with the paper you are loading.
  • Page 29 Place a stack of paper in the tray with the print side down and the top edge going in first. Do not overload the tray. Push the width guides until they touch the edges of the paper. Slide the length guide up until it touches the bottom edge of the paper.

  • Page 30: Loading Envelopes Or Small Format Media

    Loading the Main Tray Loading Envelopes or Small Format Media 2-10 DocuPrint C15 Color Inkjet Printer User Guide Lift the Auxiliary Tray. Flip up the Small Format Media Guide. Slide the length guide out toward you.
  • Page 31 Place a stack of envelopes in the tray. Envelopes must be inserted with their short side as the leading edge, the printing side face down, and the sealing flap on the left. Push the width guides until they touch the edges of the envelope.

  • Page 32: Loading The Auxiliary Tray

    Loading the Auxiliary Tray Standard Size Paper Envelopes and Narrow Media 2-12 DocuPrint C15 Color Inkjet Printer User Guide The following figures illustrate how to load different media in the Auxiliary Tray. This illustration demonstrates the loading positions for standard size media.

  • Page 33: Loading Single Sheets

    Loading Single Sheets This illustration demonstrates the loading positions for feeding a single sheet into the printer through the Manual Feeder Slot. The printer will “beep” once to indicate when the sheet has been inserted far enough into the slot. When you insert media into the Manual Feeder Slot make sure that you center the sheet an equal distance from each end of the slot.

  • Page 34: Media Selection Tips

    Media Selection Tips Media Selection Tips 2-14 DocuPrint C15 Color Inkjet Printer User Guide The following media tips can affect the productivity of your printer. See the Supplies/Options Guide for specific recommendations. • Sub-standard paper can affect the quality of printing.

  • Page 35: Special Printing Media

    • When using user-defined, non-standard size paper, remember to select the appropriate paper type in your printer driver. • Heavily printed pages tend to curl and may not stack correctly. They also tend to stain the back of the page stacked over them, since they require longer to dry.

  • Page 36: Photographic Paper

    T-shirt Transfers Note Cards 2-16 DocuPrint C15 Color Inkjet Printer User Guide Photographic paper has a glossy coating and gives a professional finish to your print job. You can insert up to 25 sheets in the Main Tray or five sheets through the Auxiliary Tray.

  • Page 37: Chapter 3 Printing

    Printing Printer Driver Settings ... 3-2 Driver Features ... 3-2 Operator Panel Features ... 3-5 Printer Buttons ... 3-6 Basic Functions ... 3-6 Special Functions ... 3-7 Indicator Light ... 3-8 Instructions on the Printer ... 3-10 On the Printer Casing ... 3-10 Inside of Cover ...

  • Page 38: Printer Driver Settings

    A color calibration in the driver is set specifically for each of the different types of media handled, so an incorrect setting will result in less satisfactory output. The DocuPrint C15 driver supports the features listed in Table 3.1. Description and Values...
  • Page 39 Table 3.1 DocuPrint C15 Driver features (continued) Feature Image settings Provides settings for printing the job. • Intelligent Color: The printer analyzes the document in order to apply the best settings according to the requested output. This is the default.
  • Page 40 • Printing a demo page • Printing a test page • Troubleshooting and How Do I on-line help to guide you through maintenance procedures. DocuPrint C15 Color Inkjet Printer User Guide Description and Values RESUME button to print the job.

  • Page 41: Operator Panel Features

    Operator Panel Features Figure 3.1 DocuPrint C15 Operator Panel Indicator Light Resume Button Power Button Figure 3.1 shows the DocuPrint C15 Operator Panel. Operator Panel Features Chapter 3: Printing...

  • Page 42: Printer Buttons

    Buttons–Basic functions Function Printer on/off Paper control DocuPrint C15 Color Inkjet Printer User Guide The operation of the Power and Resume buttons depend on the printer’s state. Table 3.2 lists the basic functions of the buttons on the DocuPrint C15.

  • Page 43: Special Functions

    Special Functions Table 3.3 Special functions Function Print cartridge carriage movement Cleaning print cartridges Cleaning paper feed rollers Printing a Test Page Printing a Demo Page Table 3.3 describes printer maintenance and printing of demonstration and test pages. Description • Press and hold down the POWER •...

  • Page 44: Indicator Light

    Indicator light remains lit. Flashing slowly The printer is printing a job. DocuPrint C15 Color Inkjet Printer User Guide The indicator light signals different printer conditions. Table 3.4 lists the possible states of the indicator lights and what each state means.
  • Page 45 • Make sure that the print cartridge carriage and feeder paths are not obstructed. • Then reconnect and If the Indicator Light continues to flash rapidly, disconnect the printer and contact the Xerox Customer Support Center. Condition/Corrective Action RESUME RESUME...

  • Page 46: Instructions On The Printer

    Inside of Cover 3-10 DocuPrint C15 Color Inkjet Printer User Guide The DocuPrint C15 has two instruction templates: one on the printer casing under the cover, the other inside the cover. The large black dot indicates that a black print cartridge should be installed in the right cartridge carriage.

  • Page 47: Chapter 4 Maintaining The Printer

    Maintaining the Printer Print Cartridge Care and Precautions ... 4-2 Removing and Replacing Print Cartridges ... 4-3 Cleaning Print Cartridges ... 4-7 Chapter 4: Maintaining the Printer...

  • Page 48: Print Cartridge Care And Precautions

    Print Cartridge Care and Precautions Print Cartridge Care and Precautions DocuPrint C15 Color Inkjet Printer User Guide Follow these procedures for optimum care of the print cartridges: • Always keep print cartridges sealed in their packages until they are ready to be used.

  • Page 49: Removing And Replacing Print Cartridges

    Removing and Replacing Print Cartridges Removing and Replacing Print Cartridges You should remove a print cartridge from the printer under only two conditions: • To replace it, or • To reinsert it in a situation where it is not printing correctly.
  • Page 50 Removing and Replacing Print Cartridges DocuPrint C15 Color Inkjet Printer User Guide To move the cartridge carrier into position: • Press and hold the POWER • Press and release the RESUME • Then release the POWER button. If the cartridge carrier returns to the home position, repeat the above steps.
  • Page 51 Do not touch the copper contact area! Hold the cartridge with the word Xerox towards you. Insert the cartridge into the correct receptacle which is labeled with three small black dots above the color cartridge receptacle and one large black dot above the black cartridge receptacle.
  • Page 52 Removing and Replacing Print Cartridges DocuPrint C15 Color Inkjet Printer User Guide Gently push the print cartridge down and back toward the green release lever until the cartridge clicks into place. There will be a pause of about 60 seconds, during which the Indicator Light flashes.

  • Page 53: Cleaning Print Cartridges

    Cleaning Print Cartridges Print cartridges are cleaned automatically at regular intervals when the printer is powered on. This operation clears the print cartridge nozzles guaranteeing ink flow. If you have a problem with the print quality that is not solved by this automatic nozzle clearing operation, perform “Cleaning print cartridges”...
  • Page 54 Cleaning Print Cartridges DocuPrint C15 Color Inkjet Printer User Guide Clean the electrical contacts both on the print cartridge and in the cartridge receptacle with a slightly damp, lint-free cloth taking care not to touch the nozzles. Re-insert the print cartridge into the printer, lock it into position, and close the cover.
  • Page 55 If there is still no improvement in the print quality, try cleaning the print cartridge nozzles. The following operation MUST NOT be repeated often, as it will damage the print cartridge. It should be attempted ONLY as a last resort, before changing the print cartridge.
  • Page 56 Cleaning Print Cartridges 4-10 DocuPrint C15 Color Inkjet Printer User Guide Holding the print cartridge with the nozzles facing downwards, blot it against the cloth, pressing lightly. Repeat the blotting operation a few times on different areas of the cloth.

  • Page 57: Chapter 5 Troubleshooting

    Troubleshooting Introduction ... 5-2 Error Condition Indicators ... 5-2 Transporting the Printer ... 5-2 Printer Problems ... 5-3 Printer Operation Problems ... 5-4 Print Cartridge Alignment ... 5-8 Windows 95/98 ... 5-8 Windows NT 4.0 ... 5-9 Windows 3.1x ... 5-9 Alignment Procedure Notes ...

  • Page 58: Introduction

    Error Condition Indicators Transporting the Printer DocuPrint C15 Color Inkjet Printer User Guide Your printer is designed to require only minimum maintenance. However, frequent use requires a number of simple printer-care operations. During normal printer operation, an error condition will be signaled by the rapid flashing of the indicator light.

  • Page 59: Printer Problems

    Printer Problems Sometimes printer problems are very simple to solve. When you have a problem, make sure that: • The power cord is plugged into the printer and an electrical outlet. • The electrical outlet is not turned off by any switch or breaker.

  • Page 60: Printer Operation Problems

    “Printing a Demo Page” (page 3-7). If this does not solve the problem, replace the print cartridge. DocuPrint C15 Color Inkjet Printer User Guide See Table 5.1 for corrective actions when the printer will not print or when printed output is not what you expect.
  • Page 61 • Check that the interface cable is connected securely both to your printer and to your computer. • If you are printing to the C15 over a network, the Job Status features are not available. All Printer Care features are available except for the print cartridge ink levels.
  • Page 62 • Make sure that bi-directional support for this printer is enabled. - In Windows 95/98, check the Details tab/Spool settings. - In Windows 3.1x, check the C15 Spool Manager settings. • If you have an ECP-type computer, verify the printer port setting on it is LPT Printer Port.
  • Page 63 Table 5.1 Printer operation problems (continued) Problem Test Page or Demo 1. Press Page did not print. POWER 2. Repeat the correct key sequence - Refer to “Special Functions” (page 3-7), or - Click the appropriate button on the Printer Care tab in the Printer Monitor If the Indicator Light flashes rapidly, either: •...

  • Page 64: Print Cartridge Alignment

    Printer Problems Print Cartridge Alignment DocuPrint C15 Color Inkjet Printer User Guide Whenever you insert or replace a print cartridge, you must always check the horizontal and vertical printing alignment to guarantee optimum printing quality. You can also perform cartridge alignment if print quality is not satisfactory.

  • Page 65: Windows Nt 4.0

    To align print cartridges under Windows 3.1x: Double click the Main icon in the Program Manager. Double Click the Print Manager icon. Select the DocuPrint C15 printer driver from the list. Select Options/Printer Setup from the menu bar. Select the DocuPrint C15 printer from the list.

  • Page 66: Alignment Procedure Notes

    Alignment Procedure Notes 5-10 DocuPrint C15 Color Inkjet Printer User Guide 1. This operation takes about 3 minutes and requires at least 2 sheets of paper. (The first sheet, for printing Test 1, can be re-inserted before you print Test 2.) 2.

  • Page 67: Appendix A Printer Specifications

    Printer Specifications Appendix A: Printer Specifications...
  • Page 68 • Printer off – maximum 2 watts • Printer on standby – maximum 6 watts • Typical printer operation – 26 watts DocuPrint C15 Color Inkjet Printer User Guide Description F (15 to 35 Table A.1 Page 1 of 3...
  • Page 69 Table A.1 DocuPrint C15 Features (continued) Feature Up to 1200 x 1200 dpi Print addressibility Maximum print 10 ppm in black speed/pages per 6 ppm in color minute (ppm) Fonts Courier Orientation: Portrait and Landscape Pitch: 5, 10, 20 cpi...
  • Page 70 Printer software CentreWare DP Printer Services that let you manage the printer from your computer when network-connected with the Xerox External Ethernet Adapter (optional). Supported in the following environments: Windows 3.1x, Windows 95/98, Windows NT4.0 Windows 3.1x/95: 486 and 8 MB RAM...

  • Page 71: Appendix B Notices And Certifications

    Notices and Certifications Appendix B: Notices and Certifications...

  • Page 72: Electronic Emission Notices

    DocuPrint C15 Color Inkjet Printer User Guide Federal Communications Commission (FCC) Compliance Information Statement The DocuPrint C15 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the...
  • Page 73 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 74 Electronic Emission Notices DocuPrint C15 Color Inkjet Printer User Guide Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Class “B” Product: (Reference ICES-003 Annex) This Class “B” digital apparatus complies with Canadian ICES-003.

  • Page 75: With An External Ethernet Adapter Installed

    Compliance Information Statement Ethernet Adapter Installed The DocuPrint C15 has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause...
  • Page 76 Electronic Emission Notices DocuPrint C15 Color Inkjet Printer User Guide Industry Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. European Community (EC) Directives Conformity This product is in conformity with the protection...
  • Page 77 Table B.1 1-Meter Average Sound Pressure, dBA Quick Print Quality (300 dots per inch [dpi] Printing 52 dBA Idling The printer is silent while idling. The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.
  • Page 78 This feature will cut the energy used by up to 50 percent. The DocuPrint C15 product meets the Energy Star guidelines for energy efficiency.
  • Page 79 Centronics parallel port • Character sets • Cleaning Print Cartridges • 4-10 Coated paper Loading • 2-15 Xerox DocuPrint C15 Color Inkjet Printer User Guide Components • Connectivity • Copies Driver setting • Courier font • Custom media sizes •...
  • Page 80 On printer casing • 3-10 Intelligent color • Interface Cable • Loading Main Tray • 2-11 Media • Xerox DocuPrint C15 Color Inkjet Printer User Guide Main Tray Capacity • Envelopes • Plain paper • Special printing media Loading • 2-11 2-15 Coated paper •...
  • Page 81 Activate Dry Delay Time Driver setting Printer operator panel Printer port Printer problems Troubleshooting Printer resolution Printing Demo Page Test Page Quick Installation Guide Xerox DocuPrint C15 Color Inkjet Printer User Guide • • 1-7, 1-8 • • • • • • •...
  • Page 82 Special printing media Selection criteria • 2-15 Supplies/Options Guide • Test Page Printing • Transparencies Loading • 2-16 Transporting the printer • T-shirt transfers 2-16 Loading • User Guide • Xerox DocuPrint C15 Color Inkjet Printer User Guide • 2-13...

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