Calling For Service; Information To Have On Hand When Calling For Service - Xerox 4890 Troubleshooting Manual

Information to have on hand when calling for service

Troubleshooting Guide
1.

Calling for service

Before calling your customer service support center, make sure
you have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information and call the customer support center.
To report hardware or software problems in the United States,
call the following number:
1-800-822-2979
For customers outside the United States, call your local service
representative.
Before calling, make note of the following:
• Status code numbers and messages that appear on the
controller screen and the printer console
• Indicator lights that are lit
• Name of your printer: DocuPrint 4850 or 4890 or 92C NPS/
IPS
• Serial number for your printing system (located on the frame
inside the printer, behind the door to feeder trays 1 and 2)
• Problems you are having with the system.
Additional information you may wish to note prior to calling
includes:
• An explanation of how output differs from what was expected.
• An assessment of whether the symptoms follow a pattern or
occur randomly.
• A list of special conditions that may be related to the
problems:
– New applications
– Changes made to the software
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