Xerox WORKCENTRE 7120 Evaluator Manual page 21

Section 3: Confi guration Summary, Specifi cations,
Supplies and Support Resources
Support Resources
Unrivalled service and support
Behind every Xerox product is a
large network of customer support
that's unrivalled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be
confi dent when you choose Xerox. And
genuine Xerox supplies are always
readily available.
Xerox Offi ce Services Support
Asset management services
• Asset Optimisation and Tracking
- Process and tools to optimise an
enterprise's offi ce output infrastructure
and reduce hard costs.
• Break-Fix Management - Single
point of ownership and management
for break-fi x service of all brands of
offi ce output devices, regardless of
manufacturer.
• Supplies Management - Process
and tools to procure, monitor and
replenish all document-related supplies
proactively.
Imaging and output
management services
• Output Management - Single point
of management of offi ce output
from all output devices, regardless of
manufacturer.
• Image Capture and Workfl ow -
Cost-effi cient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support services
• Technology Procurement and
Deployment - A creative and fl exible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition.
• Help Desk Services - A broad range of
enterprise services, managed through
a centralised single point of contact
and delivered through either an on-site
or off-site model.
• End User Services - Microsoft software
implementation, IT project consulting,
and customer education.
Additional Information Sources
WorkCentre 7120 front panel:
• The front panel offers tools and
information pages to help with
machine setup, feature selections,
operational problems, and media
feed and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Warranty Booklet
On the Web:
Visit www.xerox.com/offi ce for:
• Product, supplies, and support
information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/offi ce/support for:
Support and service information, including
the same troubleshooting Knowledge
Base used by Xerox Customer Support
staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox WorkCentre 7120 Evaluator Guide 21