Troubleshooting; Warranty Period; Customer Service - Bose Wave WaveRadio/ Owner's Manual

Troubleshooting

Problem
System does not function
No sound
Remote control
is inconsistent
or does not work
AM reception is weak
FM reception is weak
CD does not play
Display does not show the
expected information

Warranty period

Customer service

What to do
• Make sure the power cord is fully plugged into an operating AC wall outlet.
• Press On/Off to see if the display lights. The main display may be turned off (see page 15).
• Increase the volume.
• Press the MUTE button on the remote control to unmute the sound.
• Be sure CD is loaded correctly.
• Check the connections for any auxiliary component.
• Select AUX to hear a source connected to the AUX IN jacks.
• Be sure that the component (connected to AUX IN) is turned on.
• Check remote control battery and its polarity (+ and –).
• Replace battery, if necessary (see page 8).
• Operate the remote control closer to the system.
• Check for interference from room lighting or sunlight, or for dust or dirt on the lens. Try the
system in a different location.
• Adjust the internal AM antenna by turning the Wave Radio/CD slightly to one side or
the other.
• Move the radio farther from a TV, refrigerator, fluorescent lights, halogen lamps, dimmer
switches, or other electronic equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The FM antenna is in the power cord.
• Move the power cord to adjust the FM antenna.
• If you still have problems with FM reception, you may need an external FM antenna. Call
®
Bose Product Support to request one (see phone numbers on the inside back cover).
• Check to see if the play/pause
• If the play/pause is flashing, the disc is paused. Press CD Play
• Check to see if there is a disc in the player, label-side up.
• There may be dust or dirt on the CD. Clean the CD. See "Handling CDs" on page 22.
• The disc may be defective. Try another disc.
• The Wave Radio/CD cannot play a DVD.
• Check "Customizing the display" on page 15 or "Quick Reference..." on page 28 to change
the display settings (12 or 24 hour clock, display on or off, elapsed or remaining CD time).
• Unplug and reconnect the system to return to original settings.
®
The Bose Wave Radio/CD is covered by a limited 1-year transferable warranty. Details of the
warranty are provided on the warranty card that came with your Wave Radio/CD. Please fill
out the information section on the card and mail it to Bose.
For additional help in solving problems, contact Bose Product Support. See the inside back
cover for Bose Corporation offices and phone numbers.
Maintaining Your Wave
in the display is lit.
® Radio/CD
to play.
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