Verizon ASK-SFE116 User Manual
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Verizon ASK-SFE116 User Manual

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LTE Network Extender User Guide
LTE Network Extender
User Guide
September 22, 2020
Version 1.7
1
Verizon LTE Network Extender User Guide v1.7
© 2020 Verizon, All Rights Reserved.

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Summary of Contents for Verizon ASK-SFE116

  • Page 1 LTE Network Extender User Guide LTE Network Extender User Guide September 22, 2020 Version 1.7 Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 2: Table Of Contents

    3.6.3 Support ............................35 Configuring Your Firewall ..........................36 Troubleshooting ............................37 5.1 Capacity & Network Coverage ........................38 5.2 LCD Display Messages & Error Codes ......................38 Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 3: Getting Started

    Thank you for purchasing a Verizon LTE Network Extender. Your LTE Network Extender provides enhanced 4G LTE network coverage for Verizon wireless mobile devices, with a capacity of up to 14 simultaneous active users (plus another channel reserved for 911 calls, and another for redirect purposes) and coverage radius up to 7500 square feet.

  • Page 4: Your Network Extender

    Requirements • This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on. Refer to Section 2.4 (Making a Call) for more information. • The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet access with a minimum download speed of 10 Mbps and an upload speed of 5 Mbps.

  • Page 5: Safety

    Intellectual Property Rights Verizon (or its licensors) owns exclusively and reserves all – and you may not exercise any – intellectual property rights in and to this product. You acknowledge and agree that the software and all ideas, methods, algorithms, formulae, processes,...
  • Page 6 Verizon will, at its sole option, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective components within a reasonable period of time, free of any charge, for the necessary parts and labor to complete the repair and restore the Product to its proper operating condition;...
  • Page 7 Products and cannot be modified or changed in scope or substance by any oral or written statements, information, or advice given by Verizon or any of Verizon’s agents, employees, or others and may not rely on any such statements, information, or advice.

  • Page 8: Setup

    GPS receiver close to the window easily. 2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE Network Extender. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 9 6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to the Verizon network, and then searching for a GPS signal. For proper operation and E911 service, a GPS signal is required. If a GPS signal is not acquired after 30 to 60 minutes, please refer to Section 2.2 (GPS).

  • Page 10: Lcd Display

    Satellites connected, and mobile devices connected. Press the Display Button on the left panel of the Network Extender to toggle through information screens. Refer to 5.2 (LCD Display Messages & Error Codes) for more information on other messages or errors that the LCD may display. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 11: Gps

    In below pictures, steps 1 to 6 show you how to unwrap the GPS antenna cable out of the LTE Network Extender; steps 7 to 13 show you how to wrap up the GPS antenna cable into the LTE Network Extender. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 12 LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 13 LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 14: Wall Mount (Optional Accessory)

    (screws are included with the wall-mount). Recommended hole size for the conical plastic anchor is 0.25” in diameter and 1.20” in depth. 2. Make sure all cables are already connected to your 4G LTE Network Extender. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 15 • The Network Extender can be slightly rotated on the wall mount bracket if needed. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 16: Making A Call

    Making a Call When your Network Extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must be within 50 feet of the LTE Network Extender and have Advanced Calling switched on.

  • Page 17: Web Admin Ui

    When you navigate to another page, or click the Sign In icon, you will be prompted to Sign In as shown in the next section. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 18 LTE Network Extender User Guide Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices and Sign In Status. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 19: Sign-In

    Extender’s unique MAC ID (e.g., LTEFemtoBED0). You can find your Network Extender’s MAC ID displayed on the label on the back of the device as shown below: Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.
  • Page 20 You can reset the password back to the default admin password anytime if needed, by resetting your Network Extender back to its factory default settings. This resets all settings back to factory default state. Refer to Section 1.3 (Reset Button) for more information. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon, All Rights Reserved.

  • Page 21: Home

    LTE Network Extender User Guide Home The Home page displays an overview of your Network Extender’s basic information, such as Operational Status, IP Address and MAC Address and others. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 22: Connected Devices

    Links to the GPS location (above) on Bing Maps. Requires GPS Status to be “Location Acquired” (Refer to Section 3.6.2 - GPS). Connected Devices The Connected Devices page displays information about connected devices (phone, tablets, or other 4G LTE devices). Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 23 Emergency Calls Number of wireless devices currently connected to the LTE Network Extender with an active E911 call to emergency services. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 24: Settings

    Network Extender to be dynamically allocated IP address settings, or manually set IP address and DNS values (when DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size can also be set here. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 25 If set too low, overall bandwidth consumption will be increased and users may experience lower data speeds. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 26: Advanced

    Advanced Settings enables you to configure the LTE Network Extender’s output power and view neighboring cell towers detected during initialization and startup. Provides information on Network Extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network, in the case of multiple Network Extender clusters.
  • Page 27 UE will be denoted by ‘ANR Cell’ and provisioned from HeMS will be denoted by “HeMS Cell”. These two kinds neighboring cell will not display the RSRP value. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 28: Change Admin Password

    You can select a question from the drop-down menu as a security challenge in the event of a lost or forgotten password. Be sure to choose something memorable. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 29 • What is your mother’s maiden name? • What is your pet’s name? Security Challenge Answer Criteria • A security answer must be between 1 and 63 characters. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 30: Time Zone

    Select whether to observe daylight savings or not for the selected time zone, using the Saving? check box. Daylight saving is not supported for Atlantic (AT), Samoa (ST) & Chamorro (ChT) time. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 31: Reset

    A complete restart will cause the LTE Network Extender to perform a re-scan of the neighboring cell. If the LTE Network Extender has active E911 calls, the reset will be rejected. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 32: About

    Network Extender is properly connected to the router and has acquired an IP Address. For LAN/Routers with a firewall enabled, please see Chapter 4 (Configuring Your Firewall). Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 33 5.1 (LCD Display Messages and Error Codes) for more help. Displays a log of the LTE Network Extender’s last 100 alarms, including active or Alarm History cleared alarms. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 34: Gps

    Displays GPS signal status, i.e., whether the LTE Network Extender has acquired GPS signals or not. If “Location Acquired” is not displayed, the LTE Network Extender will not come into service. Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 35: Support

    Hyperlink to the operator’s support pages. and User Guide Community Forums Hyperlink to the operator’s community forums. Customer Support Phone number for the operator’s customer support. Phone Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 36: Configuring Your Firewall

    LTE Network VzW SeGW ESP/50 When NAT/PAT is not present Extender LTE Network LTE Network Extender ESP/50 When NAT/PAT is not present Extender Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

  • Page 37: Troubleshooting

    • Make sure you are within coverage range of your LTE Network Extender (see Section 5.1 - Capacity & Coverage). • Check that Advanced Calling is turned on for your Verizon phone as shown in Section 2.4 (Making a Call). • Verify that your Verizon phone is connected to the LTE Network Extender by dialing #48.

  • Page 38: Capacity & Network Coverage

    The LTE Network Extender has a Hardware Error disrupting Hardware Error 2A its normal booting-up process; please try restarting the Startup Please check user device. If the error persists, please call Customer Service guide (800-922-0204). Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 39 Sections 2.1 Setup: Network Please check user Extender, 2.2 Setup: GPS & 5 Troubleshooting. If the issue guide persists, please call Customer Service (800-922-0204). Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.
  • Page 40 If the issues persists, please call Customer Service (800-922-0204). Out of service area The LTE Network Extender is out of Verizon's service area; it Error 8B could be that Verizon service is not available in your area. Startup...
  • Page 41 If the issue persists, please call guide Customer Service (800-922-0204). The LTE Network Extender failed to communicate with Server Error 9B Verizon's backend network; please check the LAN/firewall Startup Please check user settings or contact your network administrator. If the issue guide persists, please call Customer Service (800-922-0204).
  • Page 42 If the issue persists, please call Customer Service (800-922-0204). Out of service area The LTE Network Extender is out of Verizon's service area; it Error 28 could be that Verizon service is not available in your area. Service Please check user Please try restarting your device again.
  • Page 43 Please try restarting your device. If the issue persists, please guide call Customer Service (800-922-0204). The LTE Network Extender has a communication failure No service Error 34 with Verizon’s network, preventing your device from Service Please check user providing service to mobile devices. Please try restarting guide your Network Extender.
  • Page 44 LTE Network Extender User Guide Restarting System System restarting. Please wait... Verizon LTE Network Extender User Guide v1.7 © 2020 Verizon. All Rights Reserved.

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