Verizon Fios Extender E3200 User Manual

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Page 2: Table Of Contents
CONTENTS 01 / 03 / INTRODUCTION WI-FI SETTINGS Package Contents Overview System Requirements Wi-Fi Status Features Basic Settings Getting to Know Your Advanced Settings Fios Extender Channel Settings Guest Network 02 / CONNECTING YOUR FIOS 04 / EXTENDER CONFIGURING ADVANCED Setting up Your Fios SETTINGS Extender...
Page 3 TABLE OF CONTENTS 05 / TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions 06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters 07 / NOTICES Regulatory Compliance Notices verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Extender...
Page 5 01 / INTRODUCTION Verizon Fios Extender lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Extender supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful Wi-Fi extenders available.
Page 6: Package Contents
GETTING TO KNOW YOUR PACKAGE CONTENTS, SYSTEM FIOS ExTENDER REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENTS Your package contains: • Fios Extender • Power adapter • OSS (Open Source Software) insert guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: • A computer or other network device supporting Wi-Fi or wired Ethernet •...
Page 7 Advanced Wi-Fi protection featuring WPA2/WPA Mixed Mode and MAC address filtering – Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service) • Compatible with Wi-Fi Mesh system • Secure remote management using HTTPS or My Fios app verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 8: Getting To Know Your Fios Extender
GETTING TO KNOW YOUR FIOS ExTENDER 1.3/ GETTING TO KNOW YOUR FIOS ExTENDER 1.3a/ FRONT PANEL The front panel’s unified button allows quick access to the Wi-Fi Protected Setup (WPS) feature and pairing mode. The Status LED will be on white and solid when your Fios Extender is turned on, connected to the internet, and functioning normally.
Page 9 (requires a QR code reading app with support for Wi-Fi QR codes). The rear panel has three ports; F-type coax and Ethernet LAN [two]. The rear panel also includes a DC power jack and a reset button. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 10 GETTING TO KNOW YOUR FIOS ExTENDER • Ethernet LAN Ethernet LAN - connects devices to your Fios Extender using Ethernet cables to join the local area network (LAN). The two Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables.
Page 11 MOUNTING THE FIOS ExTENDER TO A WALL For optimum performance, the Fios Extender is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Extender. However, if you wish to mount your Fios Extender, you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon.com/home/accessories/...
Page 12 GETTING TO KNOW YOUR FIOS ExTENDER Mark the mounting holes using the template sheet as shown below. Drive two screws into the wall. Leave the screws extended about 0.2 inches from the wall. Verify the screws are positioned correctly by placing the wall bracket on the screws.
Page 13 01 / INTRODUCTION There are two mounting slots located on the bottom of the Fios Extender. It allows you to securely attach your Extender to the wall. Align the slots with the wall mount bracket. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 14 GETTING TO KNOW YOUR FIOS ExTENDER Attach the Extender to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached Extender to the screws, then slide the bracket down until it locks in place.
Page 15 01 / INTRODUCTION Note: To release the lock, twist the Fios Extender counter- clockwise and press down on the small clip on the bottom of the bracket. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 16: Connecting Your Fios Extender
02 / CONNECTING YOUR FIOS ExTENDER Setting up Your Fios Extender Main Screen...
Page 17 02 / CONNECTING YOUR FIOS EXTENDER Connecting your Fios Extender and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 18: Setting Up Your Fios Extender
SETTING UP YOUR FIOS ExTENDER 2.0/ SETTING UP YOUR FIOS ExTENDER Note: Using a wired backhaul, the Fios Extender can be placed at a location distant from the Fios Router, and positioned for optimum coverage. Using Wi-Fi backhaul, performance can be slower and the distance from the Router will be determined by the reach of Wi-Fi from the Fios Router, the materials in the home, and neighboring Wi-Fi traffic.
Page 19 Take the Ethernet cable from the packaging and connect one end to the yellow port on the Router and the other end to the yellow port on the Extender. Connect the power cord of the Extender to an electrical outlet. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 20: Main Screen
SETTING UP YOUR FIOS ExTENDER After 10 minutes, the light on the Extender should turn solid white, indicating the connection is complete. Unplug and move the Extender to an area between the Router and an area with spotty Wi-Fi coverage. Once the Extender is plugged in, the light should turn solid white again within a few minutes.
Page 21 Coax, Ethernet, or Wi-Fi, the extender is assigned the password of the Router. At this time, the Extender doesn’t have the ability to use the admin password on the rear label and only uses the same password as the Router. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 22 MaIN SCREEN When you log into your Fios Extender, the dashboard main page displays the main navigation menu of connection status, Wi-Fi settings, network settings and advanced quick links. 2.1b/ MENU The main menu contains the following configuration options and chapters: •...
Page 23 02 / CONNECTING YOUR FIOS EXTENDER 2.1c/ STATUS Fios Extender Status This section displays product model number, device FCC ID, firmware version number, device IP information, and the status of your Fios Extender’s Wi-Fi connection. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 24 MaIN SCREEN CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure Wi-Fi network connection. Instead of manually entering passwords or multiple keys on each Wi-Fi client, such as a laptop, printer, or external hard drive, your Fios Extender creates a secure Wi-Fi network.
Page 25 Click Register Register. • Alternatively, you can enter the Fios Extender’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 26 MaIN SCREEN After pressing the unified button (WPS) on your Fios Extender, you have two minutes to press the WPS button on the client device before the WPS session times out. When the unified button (WPS) on your Fios Extender is pressed, the Status LED on the front of your Fios Extender begins ﬂashing blue.
Page 27: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Wi-Fi Status Basic Settings Advanced Settings Channel Settings Guest Network...
Page 28 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 29: Overview
OvERvIEw 3.0/ OVERVIEW Your Fios Extender provides you with Wi-Fi connectivity using the 802.11b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 600 Mbps, 802.11ac has a maximum data rate of 1.73 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps.
Page 30: Wi-Fi Status
Identifier) shared among all devices on a Wi-Fi network. The SSID is the network name. All devices must use the same SSID. • Wi-Fi Password Wi-Fi Password - displays the Pre-Shared Key of the Wi-Fi security. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 31: Basic Settings
BaSIC SETTINGS 3.2/ BASIC SETTINGS You can view the basic security settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. To view the basic security radio, SSID and security settings: Select Wi-Fi from the left pane, and then click Basic Settings Basic Settings.
Page 32 Legacy – For older Wi-Fi devices. Only 802.11a,n and ac devices can connect. Both 802.11n and 802.11ac are available on the 5 GHz frequencies. 802.11a (legacy mode) will cause your Wi-Fi network to slow and is not recommended. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 33 aDvaNCED SETTINGS • Wi-Fi 5 Mode – This provides maximum performance. 802.11ac devices will have exclusive use of the 5 GHz frequencies and 802.11n devices will not be able to connect at 5 GHz. • When all changes are complete, click Save Changes Save Changes to save the changes.
Page 34: Channel Settings
03 / WI-FI SETTINGS 3.4/ CHANNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 35 ChaNNEL SETTINGS On the Channel Settings Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays: • Channel Channel - this is the radio channel used by the Extender and its clients to communicate with each other. The channel must be the same on the router/extender and all of its Wi-Fi clients.
Page 36 Wi-Fi channel. It can be used to determine which channels to use or to avoid. The higher score indicates less congestion in a channel. • Channel Analysis Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 37: Guest Network
GUEST NETwORk 3.5/ GUEST NETWORK 3.5a/ GUEST WI-FI The Guest Network Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls of your router.
Page 38: Configuring Advanced Settings
04 / CONFIGURING ADVANCED SETTINGS Using Advanced Settings Reboot Admin Password Factory Default System Log Advanced Log DHCP Log BHM Log...
Page 39 04 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Fios Extender’s security and system logs. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 40: Using Advanced Settings
USING aDvaNCED SETTINGS Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Extender and local network. 4.0/ USING ADVANCED SETTINGS You can access the following advanced settings: •...
Page 41: Reboot
This may take up to a minute. To access your Fios Extender user interface, refresh your web browser. After the front panel Status LED turns solid white, you will automatically be sent to the web browser login page. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 42: Admin Password
aDMIN PaSSwORD 4.2/ ADMIN PASSWORD Use the Admin Password Admin Password screen to set the password for management security of your Fios Extender. To set the password of administration: Select Admin Password Admin Password in the Advanced Advanced section. Enter the user name and password on the screen. Enter the password again in the Re-Type Admin Password Re-Type Admin Password filed.
Page 43: Factory Default
Advanced section. Click Restore Default Settings Restore Default Settings button. The factory default settings are applied and your Fios Extender restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 44: System Log
SYSTEM LOG 4.4/ SYSTEM LOG System Log provides a view of the most recent activity of your Fios Extender. To view the system log: Click NEXT NEXT on the Advanced Advanced page and select System Log System Log. To view a specific time of log event, click on the View View options options button.
Page 45: Advanced Log
Advanced section. To view a specific time of log event, click on the View options View options button. To refresh the page, click Refresh Refresh. To save the log information, click Save log Save log. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 46: Dhcp Log
DhCP LOG 4.6/ DHCP LOG You can view a list of the connected DHCP clients on your network. To view a list of the connected DHCP clients status: Select DHCP Log DHCP Log in the Advanced Advanced section. To view a specific time of log event, click on the View View options options button.
Page 47: Bhm Log
Advanced section. To view a specific time of log event, click on the View options View options button. To refresh the page, click Refresh Refresh. To save the log information, click Save log Save log. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 48: Troubleshooting
05 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 50: Troubleshooting Tips
TROUBLEShOOTING TIPS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Extender and your local network. 5.0/ TROUBLESHOOTING TIPS 5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: •...
Page 51 If you are still unable to access your Fios Extender, you may need to try connecting to the Extender using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 52 TROUBLEShOOTING TIPS 5.0c/ ACCESSING YOUR FIOS ExTENDER IF YOU ARE LOCKED OUT • If your Fios Extender connection is lost while making configuration changes, a setting that locks access to your Fios Extender’s GUI may have inadvertently been activated. The common ways to lock access to your Fios Extender are: •...
Page 53 192.168.1.2 through 192.168.1.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Fios Extender. • Verify the subnet mask address is set to 255.255.255.0. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 54 Fios Extender, wait 1-2 mins. and insert the Ethernet cable again. • Under limited circumstances you may use a port forwarding configuration on the Fios Router, based on the application you are using (refer to Verizon’s support online help for more details).
Page 55 Extender is too far from the Router. Poor backhaul signal (slow blink) Extender is too close to the Router. Poor Wi-Fi coverage (fast blink) Hardware/System failure detected (solid) Overheating (fast blink) Pairing Failure (slow blink) Power Power off verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 56 TROUBLEShOOTING TIPS 5.0h/ REAR LIGHTED INDICATORS Flash Speed • Slow ﬂash – Two times per second • Fast ﬂash – Four times per second LAN Ethernet – Upper LED • Unlit – Indicates no 1 Gbps link • Solid green – Indicates 1 Gbps link •...
Page 57: Frequently Asked Questions
HOW DO I CHANGE THE PASSWORD ON MY FIOS ExTENDER GUI? To change the password: On the main screen, select Advanced Advanced, then select Admin Admin Password Password. Enter the user name and set a new password. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 58 FREqUENTLY aSkED qUESTIONS 5.1c/ IS THE WI-FI OPTION ON BY DEFAULT ON MY FIOS ExTENDER? Yes, your Fios Extender’s Wi-Fi option is activated out of the box. 5.1d/ IS THE WI-FI SECURITY ON BY DEFAULT WHEN THE WI-FI OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the rear panel of your Fios Extender.
Page 59 I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS? No. In Windows 7, Windows 10 and OSX, unplug the Ethernet cable or Wi-Fi card, then plug it back in. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 60 FREqUENTLY aSkED qUESTIONS 5.1j/ I CANNOT ACCESS MY FIOS ExTENDER GUI. WHAT SHOULD I DO? If you cannot access the GUI, verify the computer connected to your Fios Extender is set up to dynamically receive an IP address.
Page 61: Specifications
06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters...
Page 62 06 / SPECIFICATIONS The specifications for your Fios Extender are as follows. This includes standards, cabling types and environmental parameters. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 63: General Specifications
GENERaL SPECIFICaTIONS Note: The specifications listed in this chapter are subject to change without notice. 6.0/ GENERAL SPECIFICATIONS Model Number: Model: E3200 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA LAN: 1125 – 1675 MHz 2500 Mbps Speed: Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing...
Page 64: Led Indicators
Size: 12.24” wide x 6.26” high x 7.09” deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~ 1.83 kg Power: External, 12V, 3.5A Screws (optional): PH TP+N: 0.157” x 0.984” Anchor PE: 0.197” x 0.984” verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 65 ENvIRONMENTaL PaRaMETERS Certifications: FCC, UL 60950-1 Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing)
Page 66 07 / NOTICES Regulatory Compliance Notices...
Page 68: Regulatory Compliance Notices
REGULaTORY COMPLIaNCE NOTICES 7.0/ REGULATORY COMPLIANCE NOTICES 7.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 69 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 70 REGULaTORY COMPLIaNCE NOTICES 7.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 71 (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. verizon.com/fios ©2020 Verizon. All Rights Reserved...
Page 72 You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below: Verizon One Verizon Way...

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