NEC UNIVERGE SV9100 User Manual page 8

SELECTABLE DISPLAY MESSAGING ...................................................................... 36
STATION RELOCATION ............................................................................................. 37
CODE RESTRICTION, DIAL BLOCK .......................................................................... 37
ACCOUNT CODE ENTRY ........................................................................................... 38
AUTOMATIC CALL DISTRIBUTION (ACD) ................................................................ 39
Agent Log In.......................................................................................................................... 39
AIC Agent Log In................................................................................................................... 39
Multiple AIC Agent Log In ..................................................................................................... 40
Rest Mode............................................................................................................................. 40
Queue Status Display ........................................................................................................... 40
Answering a Call Using a Headset ....................................................................................... 41
Using the Headset with Automatic Answer for ACD Agents: ................................................ 41
Station Speed Dial - Dial Access ......................................................................................... 41
Line Keys/Programmable Function Keys.............................................................................. 42
5. DIRECTORY OPERATION
Add New Data .............................................................................................................. 47
Find Registered Data .................................................................................................. 48
Make a Call From Directory ........................................................................................ 49
Delete All Directory Data....................................................................................................... 50
Delete Specific Directory Data ................................................................................... 50
6. CALL HISTORY OPERATION
View Call History ......................................................................................................... 53
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