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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for senrice, please provide
a
detailed description of the problem, your
appliance's complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly
to
your request.
1. Before
calling
for assistance
. . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Washer will
Power cord is not plugged into a
Firmly plug power cord into a live circuit
not fill
live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home's fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A time-
the correct capacity. Reset circuit
delay fuse has not been used.
breaker.
Both hot and cold water faucets
Open both faucets.
are not open.
Water supply hoses are kinked.
Straighten hoses.
Cycle control knob is not set or
Set cycle control knob and pull out
pulled out.
firmly.
Washer does
Lid is open.
Close lid firmly.
not spin
Power cord is not plugged into a
Firmly plug power cord into a live circuit
live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home's fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A time-
the correct capacity. Reset circuit
delay fuse has not been used.
breaker.
Washer stops
Washer pauses briefly at different
Wait a minute to see if washer starts
during a cycle
times in each cycle. These pauses
cycle again.
are
normal.
Power cord is not plugged into
Firmly plug power cord into a live circuit
a live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home's fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A time-
the correct capacity. Reset circuit
delay fuse has not been used.
breaker.
continued on next page
21
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