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18/10/2019
Common issues with Wemo devices
Check the troubleshooting tips below to resolve issues with your Wemo® device.
Multiple wireless access points
Intermittent Wi-Fi connection
Remote Access failed
Why can't I enable Remote Access?
Wemo device turns ON by itself without Rules set
Wemo will not save a Schedule Rule
Duplicate devices showing
Other issues
Wemo device loses settings
Devices do not show up in the Wemo App
Wemo will not connect to the router's Wi-Fi
Multiple wireless access points
If you have several wireless access points at home, make sure that your mobile device is connected to
the same Wi-Fi as your Wemo devices to prevent setup/connectivity issues.
Intermittent Wi-Fi connection
Wi-Fi connectivity and network performance can be affected by the following:
Distance. To ensure stable Wi-Fi, make sure that your Wemo device is not too far from your router.
Physical obstruction. Walls, floors, furniture, and appliances can all block Wi-Fi signals. To
improve performance, try moving your router in an open space. Preferably not in between walls or
https://www.belkin.com/us/support-article?articleNum=44526
Belkin Official Support - Common issues with Wemo devices
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Summary of Contents for Belkin Wemo F7C063
- Page 1 18/10/2019 Belkin Official Support - Common issues with Wemo devices Common issues with Wemo devices Check the troubleshooting tips below to resolve issues with your Wemo® device. Multiple wireless access points Intermittent Wi-Fi connection Remote Access failed Why can’t I enable Remote Access?
- Page 2 18/10/2019 Belkin Official Support - Common issues with Wemo devices inside a cabinet. Network traffic. Free up your Wi-Fi. If too many devices are connected to your Wi-Fi, these may interfere with your connection to the Wemo device. For more troubleshooting tips on how to resolve an intermittent Wi-Fi connection, click here(http://www.belkin.com/us/support-article?articleNum=8131).
- Page 3 Wemo devices may work fine internally but not show up remotely. To know more about Remote Access, click these links: What to do if Remote Access is lost on the Wemo® device(http://www.belkin.com/us/support-article? articleNum=8267) Manually enabling or disabling Remote Access using the Wemo App(http://www.belkin.com/us/support-...
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Page 4: Other Issues
18/10/2019 Belkin Official Support - Common issues with Wemo devices Creating a Schedule Rule on the Wemo App(http://www.belkin.com/us/support-article?articleNum=116176) Duplicate devices showing To resolve duplicate devices appearing in the Devices list, disable then re-enable the Remote Access feature in your Wemo App. To learn how, follow the steps below: Step 1: On your iOS or Android™... - Page 5 This will be grayed out in the Wemo App. In case the Wemo App unexpectedly freezes or becomes unresponsive, force close it and then open it again. For instructions on force closing the Wemo App, click here(http://www.belkin.com/us/support- article?articleNum=8058).
- Page 6 The recommended Wi-Fi channel setting is Auto. However, you can also change your router’s channel to avoid interference with other routers in your area that are possibly using the same channel as yours. If you are using a Belkin router, click here(http://www.belkin.com/us/support- article?articleNum=10814) to know how to change the Wi-Fi channel.
- Page 7 Wemo® Switch + Motion, F5Z0340 indicator lights(http://www.belkin.com/us/support-article? articleNum=122247) Related Articles: How to link your Wemo devices to your Amazon Alexa™(http://www.belkin.com/us/support-article? articleNum=157351) Wemo device not detected when linking to your Amazon Alexa™(http://www.belkin.com/us/support-article? articleNum=255156) Updating the firmware of your Wemo® device(http://www.belkin.com/us/support-article?articleNum=27353) Troubleshooting Wemo device issues(http://www.belkin.com/us/support-article?articleNum=7960)
- Page 8 18/10/2019 Belkin Official Support - Common issues with Wemo devices https://www.belkin.com/us/support-article?articleNum=44526...