TABLE OF CONTENTS Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher SECTION 1 — GENERAL INFORMATION DISHWASHER SAFETY .........................1-2 BEFORE USING YOUR DISHWASHER ....................1-3 MODEL & SERIAL NUMBER LABEL .....................1-4 TECH SHEET LOCATION ........................1-4 PRODUCT SPECIFICATIONS ........................1-5 PARTS & FEATURES ..........................1-6 SECTION 2 —...
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TABLE OF CONTENTS (CONTINUED) SECTION 5 — TESTING SAFETY WARNINGS ..........................5-2 WIRING DIAGRAM ..........................5-3 CONTROL BOARD INFORMATION/SPECS ..................5-4 COMPONENT TESTING ........................5-4 ELECTRONIC CONTROL BOARD ......................5-5 GENERAL THEORY OF OPERATION .....................5-6 POWER CHECK ............................5-6 DOOR SWITCH CIRCUIT ........................5-7 FILL CIRCUIT ............................5-8 DISPENSER CIRCUIT ..........................5-9 WATER HEATING / HEAT DRY ......................5-10 WATER SENSING WITH OWI SENSOR ....................5-11...
GENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.” ■ Dishwasher Safety ■ Before Using Your Dishwasher ■ Model & Serial Number Label ■ Tech Sheet Locations ■...
GENERAL INFORMATION Dishwasher Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
GENERAL INFORMATION Before Using Your Dishwasher GROUNDING INSTRUCTIONS • For a grounded, cord-connected dishwasher: The dishwasher must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.
GENERAL INFORMATION Model & Serial Number Label Model & Serial Number Label Location Tech Sheet Location Tech Sheet Location (Behind Toe Kick Panel) Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
GENERAL INFORMATION Product Specifications DISHASHER SPECIFICATIONS Line Voltage: 120V AC Frequency: 60 Hz Amps: Low Volts Power Supply: +15V, +13V, +5V, +3.3 Water Pressure: 120 psi Max, 20 psi Min Supply Water Temperature: Minimum - 120° F (49° C) Control: Electronic Control w/Integrated VSM Control Wash Motor: 3-Phase Variable Speed Motor (VSM)
GENERAL INFORMATION Parts & Features Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
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CONSUMER INFORMATION Section 2: Consumer Information This section provides consumer troubleshooting information for the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.” Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
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CONSUMER INFORMATION Consumer Troubleshooting Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
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CONSUMER INFORMATION Consumer Troubleshooting (continued) Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
COMPONENT ACCESS Section 3: Component Access This section provides service parts access, removal, and installation instructions for the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.” ■ Insulation Blanket ■ Removing Door Latch Strike ■ Door Spring Adjustment ■ Water Inlet & Drain Hose ■...
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COMPONENT ACCESS Insulation Blanket and Door Latch Strike Removing Door Latch Strike WARNING (FID and 2 ½” Console) 1. Open the dishwasher door. 2. Depress the 2 outside bars and pull out the latch, see figures 1, 2 and 3. Electrical Shock Hazard Disconnect power before servicing.
COMPONENT ACCESS Adjustable Door Springs, Wheels, Water Inlet and Drain Hose Water Inlet and Drain Hose WARNING Drain loop must be higher than drain to prevent siphoning. Drain Hose Loop Inlet Hose Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Water Inlet electrical shock.
COMPONENT ACCESS Overfill Assembly WARNING Accessing Overfill Assembly Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Overfill Assembly Components Figure 2 - Location of Overfill Assembly 1.
COMPONENT ACCESS Accessing Door Components 3. Remove the outer door panel, see figure 3. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Removing Door Panel Figure 3 1.
COMPONENT ACCESS Removing User Interface WARNING Control Board and User Interface Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug dishwasher or disconnect power. 2.
COMPONENT ACCESS Removing Latch Assembly 4. Remove latch assembly from door. See figure 3. WARNING 5. Disconnect harness assembly. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing Electronic Control Board 4. Slide the electronic control to the left to unhook the tabs WARNING on the back of the control from the slots in the door bracket, see figures 2 and 3. Electrical Shock Hazard Disconnect power before servicing.
COMPONENT ACCESS Removing Dispenser Assembly WARNING Dispenser Assembly Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug dishwasher or disconnect power. 2. Remove the outer panel from the door. 3.
COMPONENT ACCESS Tub Components – Stainless Steel Models TurboZone ® Manifold (available on some models) 360° Rotational Feed Tube to Middle and Lower Spray Arm Upper Spray Arms Water Inlet Lower Filter Upper Filter Lower Spray Arm Sensor Inset 120VAC Heater Water Level Float Tub Component Identification (TurboZone and Controlled Lower Spray Arm &...
position and level. and top r in the low Top Rack To remo COMPONENT ACCESS 1. To ac rack Removing the Upper Rack(s) clicks 2. To op Removable Top Rack (for SatinGlide rails) ® Removing The Upper Rack Removing The Upper Rack track The removable top rack allows you to wash larger items such as 3.
COMPONENT ACCESS Removing Lower Spray Arm To remove the lower spray arm: 3. Lift off, see figure 3. 1. Lower spray arm nut location, see figure 1. Figure 1 Figure 3 Lower Spray Arm Assembly 2. Rotate the lower spray arm nut ¼ turn counter clockwise to remove the spray arm, see figure 2.
COMPONENT ACCESS Removing Filters To remove the filters: UltraClean® Filtration System 1. Upper Filter-Push down and turn filter 1/4 turn counterclockwise and lift out, see figures 1 and 2. Upper Filter Assembly Lower Filter Figure 4 - Filtration System Figure 1 Figure 2 2.
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COMPONENT ACCESS Removing TurboZone Manifold and Diverter Disk ® To Remove TurboZone® Manifold: Accessing Diverter Disk (available on some models) (stainless steel tub) 1. Unsnap manifold from distribution tube. 1. Unsnap distribution tube from tub clips. See figures 1 & 2. 2.
COMPONENT ACCESS Removing Diverter Disk (continued) 3. Release the lock on the diverter housing, see figure 4. 5. Lift out the housing, see figure 6. Figure 4 Figure 6 4. Rotate the housing counterclockwise, see figure 5. Diverter Disk 6. The diverter disc attaches to a keyed shaft, see figure 7. Figure 5 Figure 7 continued next page .
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COMPONENT ACCESS Removing Diverter Disk (continued) 7. Lift off the disc, see figures 8 and 9. Installing Diverter Housing 1. Align the arrow on the diverter housing to the lower arrow on the sump. 2. Rotate the housing clock wise until the diverter housing locks in place, see figure 1.
COMPONENT ACCESS Under the Tub Components Fill Valve Overfill/Float Valve VS Drain Motor Junction Box Lower Spray Arm Motor Lower Spray Arm Sensor OWI / NTC Diverter Motor & Switch Adjustable Heater Wheels VS Wash Motor Figure 1 3-18 Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
COMPONENT ACCESS Heater Heater Connection Heater Connection Figure 1 Heater Components A. Heater Element Assembly B. Rubber Washer C. Heater Element Nut D. Speed Nut E. Heater Probe Shield Figure 2 Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher 3-19...
COMPONENT ACCESS Removing Sump Assembly & Drain Pump 3. Remove the wire harness from the bracket on the side of WARNING the sump and move off to the side, see figures 3 and 4. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
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COMPONENT ACCESS Removing Sump Assembly & Drain Pump (continued) 9. Tilt the assembly and lift out to remove, see figures 12. 11. Unplug the diverter motor harness, see figure 16. NOTE: Also disconnect the lower spray arm motor harness on models that have the controlled lower spray arm. Figure 12 NOTE: When installing the sump assembly, align the tab on the assembly with the slot in the tub, see figures 13 and 14.
COMPONENT ACCESS Removing Optical Water Indicator 1. Rotate optical water indicator counter-clockwise 1/4 turn, WARNING see figure 3. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing Diverter Assembly 3. Remove 2 Torx screws, see figure 2. (Diverter assembly WARNING shown without lower wash arm motor.) Remove 2 #10 Torx screws Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing Lower Spray Arm Sensor Controlled Spray Arm Shaft and Sensor WARNING Controlled Spray Arm Shaft Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Wash Motor Replacement Steps for Removing Old Wash Motor 2. Remove old clamps, see figure 3. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
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COMPONENT ACCESS Steps for Removing Old Wash Motor (continued) 4. Pry up on old seal, see figure 5. 5. Remove seal, see figure 6. Figure 5 Figure 6 Motor and Sump Assembly Isolator Grommet Hose Assembly (includes 2 clamps) Wash Motor Latch &...
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COMPONENT ACCESS Steps for Installing New Wash Motor 3. Seat new seal, see figure 3. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1.
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COMPONENT ACCESS Steps for Installing New Wash Motor (continued) 5. Wash motor hose and clamps, see figure 5. 7. Align tabs and tighten clamps, see figures 7 and 8. Figure 5 6. Install clamps with screws toward bottom, see figure 6. Figure 7 Figure 6 Figure 8...
DIAGNOSTICS & TROUBLESHOOTING Section 4: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.” ■ Safety First ■ Wash Cycles ■ Service Diagnostic Cycle ■ Service Diagnostic Cycle Notes ■...
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only WARNING DANGER Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements. Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Wash Cycles Normal Cycle (NOTE: Each sequence box contains multiple intervals.) DRAIN FILL WASH DETER- WASH THERMAL WASH DRAIN FILL WASH DRAIN FILL 0 MIN, 0:55 6:50 GENT 2:30 HOLD (1,2) 20:00- SEQUENCE 0:18 1:47...
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Diagnostic Cycle Notes Interval 10 (4 Min. Lower Wash) Diagnostic Details: 1. To invoke the diagnostics cycle, perform the following key presses while in standby. NOTE: Lower Spray Arm (LSA) motor and sensor status •...
DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Diagnostics With Error Codes Entry Sequence: To invoke the diagnostics cycle, perform the following key presses while in standby. Press any 3 keys in the sequence 1-2-3, 1-2- 3, 1-2-3 with no more than 1 second between key presses. NOTE: Some models have replaced the “Clean” LED with “Complete.” Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher...
DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Error Codes #1 FUNCTION PROBLEM CAUSES WHAT TO CHECK CODE CODE 1 - CONTROL 1-PILOT CONTROL DETECTED K400 PILOT RELAY STUCK 1. UNPLUG DISHWASHER OR DISCONNECT POWER. CLOSED. STUCK ON 2. CHECK ALL LOADS ON K400 PILOT RELAY FOR SHORTS. 3.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Error Codes #2 FUNCTION PROBLEM CAUSES WHAT TO CHECK CODE CODE 3-THERMISTOR/ 3-FAILED OWI FAILURE 1. UNPLUG DISHWASHER OR DISCONNECT POWER. CALIBRATION 2. REMOVE OWI AND CHECK LENS SURFACE. LENS SHOULD BE CLEAR AND SURFACE SHOULD BE FREE OF DEBRIS AND SCRATCHES.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Error Codes #3 FUNCTION PROBLEM CAUSES WHAT TO CHECK CODE CODE 6-INLET 1-LOW/NO FILL VALVE OR WATER LINE PLUGGED WITH TURN OFF WATER SUPPLY TO DISHWASHER DISCONNECT WATER, DEBRIS. LINE TO INLET VALVE AND INSPECT/CLEAN THE INLET SCREEN OF WATER WATER FILL VALVE AND RECONNECT WATER.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Error Codes #4 FUNCTION PROBLEM CAUSES WHAT TO CHECK CODE CODE 6-INLET 6-COOL INCOMING WATER UNDER 18 C/65°F. 1. BE SURE DISHWASHER IS CONNECTED TO THE HOT WATER SUPPLY. WATER WATER 2.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Service Error Codes #5 FUNCTION PROBLEM CAUSES WHAT TO CHECK CODE CODE 9-DIVERTER 3-DIVERTER CONTROL DETECTED DIVERTER DISK IN SUMP IS REMOVE LOWER SPRAY ARM, TURBO ZONE ASSEMBLY, REAR FEED MISSING. TUBE AND OUTLET COVER AND VERIFY THE ROUND DIVERTER DISK DISC IS INSTALLED.
DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Troubleshooting Guide #1 NOTES: ■ For resistance checks, refer to the “Dishwasher Strip Circuits” section. ■ For checking operation with diagnostics, refer to “Service Diagnostics Cycle” section. ■ For information on Normal Cycle, 1-Hour Cycle, and Pots & Pans Cycle, See “Wash Cycle Operation” section. CUSTOMER POTENTIAL CAUSES CHECK...
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Troubleshooting Guide #2 CUSTOMER POTENTIAL CAUSES CHECK RELATED DESCRIPTION ERROR CODES ONE OR MORE KEYS WON’T STUCK KEY / SHORT CIRCUIT(S) IN KEYPAD REFER TO SERVICE ERROR CODES TABLE. RESPOND (BUT SOME KEYS OR IN CONTROL’S INPUT LINES THAT READ WORK) THE KEYS.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Troubleshooting Guide #3 CUSTOMER POTENTIAL CAUSES CHECK RELATED DESCRIPTION ERROR CODES WILL NOT DRAIN OR DRAIN LOOP CHECK VALVE NOT SEALING. 1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION. EXCESS WATER LEFT IN 2.
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Troubleshooting Guide #4 CUSTOMER POTENTIAL CAUSES CHECK RELATED DESCRIPTION ERROR CODES POOR WASH HEATING PROBLEM REFER TO SERVICE ERROR CODES TABLE. SOFTENER PROBLEM REFER TO SERVICE ERROR CODES TABLE. (ONLY SOME MODELS) FILM OR SPOTS ON GLASSES CUSTOMER NOT USING RINSE AID AND/OR CHECK RINSE AID GAGE LEVEL ON DISPENSER;INSTRUCT...
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DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Troubleshooting Guide #5 CUSTOMER POTENTIAL CAUSES CHECK RELATED DESCRIPTION ERROR CODES MELTED DISHWARE AND/ CUSTOMER USES NON-DISHWASHER SAFE INSTRUCT CUSTOMER. OR SPRAY ARM AND/OR DISHES OR LOADS PLASTIC DISHES DIRECTLY DISHWASHER ALWAYS HOT OVER HEATER.
TESTING Section 5: Testing This section provides a wiring diagram, control board specifications, testing procedures and strip circuits the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.” ■ Dishwasher Safety ■ Wiring Diagram ■ Control Board Information ■ General Theory of Operation ■...
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TESTING For Service Technician Use Only WARNING DANGER Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements. Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing.
TESTING For Service Technician Use Only TRIAC FUSE DIAGNOSTICS: DANGER TRIAC LOADS: DISPENSER, DIVERTER MOTOR, FILL VALVE, LOWER SPRAY ARM (SOME MODELS) ¾ If any of the TRIAC loads work, then the TRIAC fuse is OK. Diagnose and repair non-working triac loads. ¾...
TESTING For Service Technician Use Only ELECTRONIC CONTROL BOARD CONTROL ASSEMBLY PUSH TO RELEASE AND ROTATE (ROTATE) CONTROL PANEL SNAP LOCKS CONTROL IN PLACE CONTROL BOX CONTROL BRACE TO REMOVE, PINCH ARMS AND ROTATE 4 ARMS BUTTONS ON BOTTOM OF CONTROL HOUSING SLIDE INTO KEYHOLE SLOTS ON CONTROL PANEL TO SUPPORT THE CONTROL.
TESTING For Service Technician Use Only Power Check DANGER This test checks for incoming and outgoing power to and from the control board. This test assumes that proper voltages is present at the outlet or direct connect cable. Test Procedure 1.
TESTING For Service Technician Use Only 4. Check door switch contacts and all connections in the DANGER door switch circuit. Visually check that the P9 connector on the control and the door latch connector are securely installed. ¾ If visual check passes, go to step 5. ¾...
TESTING For Service Technician Use Only 4. Remove outer door panel to access control board. DANGER 5. Unplug connector P6 from control board. 6. Check the fill valve and harness—using an ohmmeter, measure the resistance between P6-4 and P6-6. ¾ If the resistance is between 890-1090 ohms, the fill valve and harness are good.
TESTING For Service Technician Use Only 4. Remove outer door panel to access control board. DANGER 5. Unplug connector P9 from control board. 6. Check the dispenser solenoid or wax motor (depending on model) and harness—using an ohmmeter, measure the resistance between P9-1 and P9-3.
TESTING For Service Technician Use Only 4. Using an ohmmeter, measure resistance between P4, pins DANGER 3 and 4. ¾ If the resistance is between 8-30 ohms, go to step 6. ¾ If an open circuit is detected, go to step 5. 5.
TESTING For Service Technician Use Only DANGER TEMP °F (°C) RES RANGE k ohms 77° F (25° C) 46 – 52k ohms 140° F (60° C) 11 – 13k ohms NOTE: All thermistor resistance measurements must be made while dishwasher is unplugged or disconnected from power and connector P12 removed from control.
TESTING For Service Technician Use Only 3. Unplug dishwasher or disconnect power. DANGER 4. Remove outer door panel to access control board. 5. Unplug connector P7 from control board. 6. Check the diverter motor—using an ohmmeter, measure the resistance between P7-4 and P7-6. ¾...
TESTING For Service Technician Use Only 2. If the diverter is diverting the flow of water to the wash DANGER zones, the diverter motor is working–continue to step 3. If not, perform the diverter motor test procedure on the preceding page. 3.
TESTING For Service Technician Use Only 5. Visually check that connector P5 is inserted all the way DANGER into the control board. ¾ If visual checks pass, go to step 6. ¾ If visual checks fail, reconnect P5 and repeat step 2. 6.
TESTING For Service Technician Use Only 5. Visually check that connector P5 is inserted all the way DANGER into the control board. ¾ If visual checks pass, go to step 6. ¾ If visual checks fail, reconnect P5 and repeat step 2. 6.
TESTING For Service Technician Use Only Test Procedure DANGER 1. Unplug dishwasher or disconnect power. 2. Remove outer door panel to access control board. 3. Unplug connector P10 from control board. 4. Check the vent wax motor and harness—using an ohmmeter, measure the resistance between P10-1 and P10-3.
TESTING For Service Technician Use Only Test Procedure DANGER 1. Check the vent fan and electrical connections by performing the Service Diagnostic Cycle. The following steps assume that this step was unsuccessful. 2. Unplug dishwasher or disconnect power. 3. Remove outer door panel to access control board. 4.
TESTING For Service Technician Use Only ¾ YES – check for open door switch, TRIAC fuse, or pilot relay. DANGER ¾ NO – just the spray arm motor. Go to step 4. 4. Unplug dishwasher or disconnect power. 5. Remove outer door panel to access control board. 6.
TESTING For Service Technician Use Only Minute 3: LSA Rotates CCW DANGER ¾ Clean LED lit to indicate LSA motor status good. Minute 4: LSA Rotates CW ¾ Clean LED lit to indicate LSA sensor status good. The following steps assume that this step was unsuccessful. 3.
TESTING For Service Technician Use Only 4. Disconnect user interface connection from control board. DANGER Verify all other connections to the control are good. 5. Re-assemble door, but do not close door. 6. Plug in dishwasher or reconnect power. 7. Wait at least 7 seconds for control to power-up completely.