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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use
the diagnostic tools that come with your system. Information about
diagnostic tools is in the Problem Determination and Service Guide on the IBM
Documentation CD that comes with your system.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/
to check for technical information, hints, tips, and new device drivers or to
submit a request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation
that comes with IBM systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of
error messages and error codes. If you suspect a software problem, see the
documentation for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or
optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical
© Copyright IBM Corp. 2008
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