Whirlpool RM278BXV Use & Care Manual page 18

If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for
assistance...
Performance problems often result
from little things you can find and fix
without tools of any kind.
If nothing operates:
l
Is the oven wired into a live circuit
with the proper voltage? (See In-
stallation Instructions.)
l
Have you checked your home's
main fuses or circuit breaker box?
If the lower oven will not operate:
l
Is the Oven Selector turned to a set-
ting (BAKE or BROIL, but not TIMED
BAKE)?
l
Is the Oven Temperature Control
turned to a temperature setting?
If the Self-Cleaning cycle will not
operate:
l
Are the Oven Selector and Oven
Temperature Control set on CLEAN?
l
Does the clock show the right time of
day?
l
Is Stop Time set ahead to the time
you want the Self-Cleaning cycle to
stop?
l
Is the Lock Lever all the way to the
right?
If cooking results aren't what you
expected:
l
Is the oven level?
l
Are you using pans recommended
in the Cooking Guide?
l
If baking, have you allowed
1%
to 2
inches (4-5 cm] on all sides of the
pans for air circulation?
l
Does the oven temperature seem
too low or too high? See "Adjusting
the Oven Temperature Control,"
page 7.
l
Have you preheated the oven as the
recipe calls for?
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe
from a reliable source?
See the Cooking Guide for more infor-
mation on cooking problems and
how to solve them.
2.
If you need
assistance?..
Call Whirlpool COOL-LINE* serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-800-253-1301
and talk with one of our trained con-
sultants The consultants can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if ser-v-
ice is necessary, recommend a
qualified service company in your
area.
18