Outlook reminders crash
Outlook 2013 when "Avaya
Collaboration Services" is
installed on Citrix XenDesktop
or XenApp 7.5 with Hyper-V
Collaboration Services 6.6.0.21:
Video, IM icons don't get
highlighted until contact card in
focus
Terminology and Acronyms
ACA – Avaya Client Applications is the name of the Avaya product that contains Lync Integration
and Collaboration Services
AC Lync – Avaya Communicator for Microsoft Lync is the name of the Avaya product that
contains Lync Integration and Collaboration Services
CCE – Client Collaboration Experience is a set of applications which provides Avaya
Collaboration Services (Avaya Presence, Instant Messaging, Click to Voice/Video Call & Click to
Join/Host Conference) in desktop and hosted applications.
Configurator - An ACA application that is used to provision Collaboration Services and the Lync
Integration, where the administrator may enable/disable features and provide necessary
provisioning information such as Communication Manager or Session Manager addressed.
UC Client (Unified Communication Client) – Generic representation for one of Lync integration,
Flare, or OneX Communicator.
Engine – The Spark engine used by the Lync Integration. The Lync Integration used in this
release is the Windows Mini-Merge engine 1.1, which contains the combined engine
capabilities of Lync Integration 6.3, One-X Communicator 6.2, and Windows Flare 1.1.
AC-L 6.4.0.7 Release Notes
Avaya Communicator for Microsoft Lync 6.4.0.7
Microsoft Outlook crashes when a
Outlook Reminder (task, Meeting) is
dismissed from the Outlook Reminder
window.
ADCE-2864
The crash is isolated to:
* Citrix Xen Desktop deployed on top of
Microsoft Hyper-V
* Usage of Stylus pointer when using
touch screen monitors (tablets).
In web browsers with ACE add-in
enabled, Video and IM buttons are not
ADCE-2869
active until the contact card is brought in
focus.
23
Prior to Install
* Install Avaya Collaboration
Services with the command line
property --
disableCCEReminderWindow=tru
e
After Install
* Modify the following registry
hive
** To disable Collaboration
Services Reminder Window
Change
DisableCCEReminderWindow
from 0 to 1
In registry hive:
Computer\HKEY_LOCAL_MACHIN
E\SOFTWARE\Avaya\Collaboratio
n\v6.6.0.
Click on the Contact card to bring
it in focus then Video and IM
button will be ready to use.