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Veri cation and Service Information
Service Information
Within the USA, Agilent Technologies can supply parts through a direct
Direct mail-order system
mail-order system. Advantages of using the system are as follows:
To provide these advantages, a check or money order must accompany
each order. Mail-order forms and speci c ordering information are available
through your local Agilent Technologies oce.
Within the USA, a phone order system is available for regular and hotline
Direct phone-order system
replacement parts service. A toll-free phone number is available, and
Mastercard and Visa are accepted.
The toll-free phone number, (800) 227-8164, is available Monday through
Regular orders
Friday, 6 am to 5 pm (Paci c time). Regular orders have a 4-day delivery
time.
Hotline service is available 24 hours a day, 365 days a year, for emergency
Hotline orders
parts ordering. The toll-free phone number, (800) 227-8164, is available
Monday through Friday, 6 am to 5 pm (Paci c time). After-hours and on
holidays, call (415) 968-2347.
To cover the cost of freight and special handing, there is an additional hotline
charge on each order (three line items maximum per order). Hotline orders
are normally delivered the next business day after they are ordered.
5-20
Direct ordering and shipment from Agilent Technologies.
No maximum or minimum on any mail order. (There is a minimum order
amount for parts ordered through a local Agilent oce when the orders
require billing and invoicing.)
Prepaid transportation. (There is a small handling charge for each order.)
No invoices.
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