If You Need Service Or Assistance; Benton Harbor, Ml - Whirlpool MT9160XY Use And Care Manual

If You Need Service Or Assistance
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We suggest you follow these
steps:
1. Before calling for assistance . . .
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See pages
26 and 32.)
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Have you checked your home's main fuses or
circuit breaker box?
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Have you checked the electric company for a
power failure?
lf the microwave oven will not run:
. Is the oven being used as a timer?
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Is the door firmly closed and latched?
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Did you touch START?
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Did you follow the directions exactly?
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Did you touch STOP/CLEAR twice to cancel
previous programming?
If the microwave cooking times seem too long:
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Is the electric supply to your home or wall
outlets low or lower than normal? Your electric
company can tell you if the line voltage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
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Is the Cook Power at the recommended setting?
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Are you allowing for more time when cooking
more food at one time?
If the Display shows a time counting down but
the oven is not cooking:
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Is the oven door closed completely?
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Have you set the controls as a kitchen timer?
If you do not hear the Programming Tone:
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Is the command correct?
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Have the audible signals been cancelled?
If the fan seems to be running slower than
usual:
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Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
lf there has been a power interruption, the
Display will flash 88:88. Reset the clock
(See page 11.)
2. lf you need assistance*...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere in
the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a day-time phone number in your
correspondence.
3. If you need service*...
-.
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Whirlpool has a nationwide
01
I network of authorized
WhirlpoolSM set-vice compa-
3ERVICE nies. Whirlpool service
technicians are trained to fulfill
the product warranty and provide after-warranty
service, anywhere in the United States. To locate
the authorized Whirlpool service company in your
area, call our Consumer Assistance Center
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR -SERVICE & REPAM MAJOR - REPAIFUNG 6 PARTS
OR
WASHING MACHINES, DRYERS
6 IRONERS - sERvlclNQ
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOC SERVICE
SER!RCE COMPANIES
XYI SERVICE CO
123 hlapk ..,,,,,,,,,,,,, waeaw
4. If you are not satisfied with how the
problem was solved*...
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Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major appli-
ance industry.
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Contact MACAP only when the dealer,
authorized servicer and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
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When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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